Shawn Tweedy

**** * ********** ****

Peoria, AZ *5345

480-***-****

ad4hkj@r.postjobfree.com

OBJECTIVE I desire to work for a company where I can utilize my skills and work with people to the best of my abilities. I enjoy working with people, have great customer service skills and enjoy learning new things. I am willing to relocate for work as well. I am a US citizen and am authorized to work for any US employer.

WORK EXPERIENCE

Verisma – September 2021 to Present

Responsibilites -ROI Specialists/Client 1 Specialists-Interpret and respond to request for protected health information from faxes, attorneys, medical facilities, insurance companies, disability & social security establishments, audits, and patients by mail . . Fulfills release of information requests in an accurate and timely manner established in contracted service level agreements with the customer. Verifies patient identity and confirms valid authorization request to ensure the requesting party has a legal right to the patient's medical record Access and compile computerized and paper copy records, reviewing for accuracy and printing, faxing or mailing to the requestor of the medical records. Maintains current knowledge of regulations, guidelines and standards per state and federal law and company guidelines. Reproduces protected health information using a variety of technologies, including, photocopiers, scanners and facsimiles, use of different applications with in our facility, Citrix, Right fax/Fax com, Verisma, Optums Applications, Cerner, also work with Verisma applications VRM and ROIS. Performs data entry functions, monitor and complete request for information, and also help train new representatives and helps with other duties with in our facility when needed. Robert Half Temporary Services- Phoenix, AZ May 2021 to September 2021 Responsibilites -ROI Specialists/Client 1 Specialists-Interpret and respond to request for protected health information from faxes, attorneys, medical facilities, insurance companies, disability & social security establishments, audits, and patients by mail . . Fulfills release of information requests in an accurate and timely manner established in contracted service level agreements with the customer. Verifies patient identity and confirms valid authorization request to ensure the requesting party has a legal right to the patient's medical record Access and compile computerized and paper copy records, reviewing for accuracy and printing, faxing or mailing to the requestor of the medical records. Maintains current knowledge of regulations, guidelines and standards per state and federal law and company guidelines. Reproduces protected health information using a variety of technologies, including, photocopiers, scanners and facsimiles, use of different applications with in our facility, Citrix, Right fax/Fax com, Verisma, Optums Applications, Cerner. Performs data entry functions, monitor and complete request for information, and also help train new representatives and helps with other duties with in our facility when needed. Ciox Health- The Core Institute, Phoenix, AZ May 2020 to Present Responsibilites-ROI Specialists/Client 1 Specialists-Interpret and respond to request for protected health information from faxes, attorneys, medical facilities, insurance companies, disability & social security establishments, audits, and patients by mail or walk-ins. . Fulfills release of information requests in an accurate and timely manner established in contracted service level agreements with the customer.

Verifies patient identity and confirms valid authorization request to ensure the requesting party has a legal right to the patient's medical record Access and compile computerized and paper copy records, reviewing for accuracy and printing, faxing or mailing to the requestor of the medical records. Maintains current knowledge of regulations, guidelines and standards per state and federal law and company guidelinesReproduces protected health information using a variety of technologies, including, photocopiers, scanners and facsimiles, use of different applications with in our facility, Citrix, Rightfax/Faxcom,Healthsource, One Pacs, Merge Pacs.Performs data entry functions, utilizing our clients tracking application, to log, monitor, and complete request for information, and also help train new representatives and helps with other duties with in our facility when needed. Ciox Health-St. Josephs Hospital, Phoenix, Az September 2018 to May 2020 Responsibilites-ROI Specialists/Client 2 Specialists-Interpret and respond to request for protected health information From faxes, attorneys, medical facilities, insurance companies,disability & social security establishments,audits, and patients by mail. Fulfills release of information requests in an accurate and timely manner established in contracted service level agreements with the customer. and copies images onto a CD/DVD. Verifies patient identity and confirms valid authorization request to ensure the requesting party has a legal right to the patient's medical record Access and compile computerized and paper copy records, reviewing for accuracy and printing, faxing or mailing to the requestor of the medical records.

Compile and scan archived paper/microfilmed records to current patient EMR Maintains current knowledge of regulations, guidelines and standards per state and federal law and company guidelinesReproduces protected health information using a variety of technologies, including, photocopiers, scanners and facsimiles, use of different applications with in our facility, Cerner, Rightfax,Healthsource, EFR, Veracity, Smart Link, Smartlog. Performs data entry functions, utilizing our clients tracking application, to log, monitor, and complete request for information, and also help train new representatives and helps with other duties with in our facility when needed.

Ciox Health-Phoenix, AZ-May 2018 to September 2018 Responsiblities-ROI & Emr Processor - Utilizing pull list of member names, navigate provider EMR systems to retrieve all required elements of a medical chart, ability to process 12 charts per hour depending on the site, I have worked with Athena, Cerner, Epic, and Practice Fusion. Other duties included helping in proccessing exceptions and faxes, troubleshoot cause of exception and faxes and execute proper resolution. I have also helped out in the mailroom processing incoming mail by sorting out the individual medical records and scanning them into the system using a scanner. I was in a support team for EMR retrieving passwords, following up on work to be released, taking phone calls on questions on the different sites to see if they would be compatible with our site. Manpower Temp Services-Phoenix, AZ- June 2017 to May 2018 Responsibilites: ROI Processor-Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system using Smart Link and Epic systems, in September of 2017 through March of 2018, I was selected as EMR Support Processor2 responsible for helping coordinators get logins for sites to retrieval medical records . April 2018 I then was moved to the role of an EMR Processor agent retrieving charts from assigned sites. DMS/Pinnacle Cleaners Phoenix, AZ- March 2017 to May 2017 Responsibilities: Part time work consisting of janitorial service for Acura of Peoria, cleaned all offices, showrooms, lounges and bathroom. Responsible for keeping track of supplies and making sure all doors were locked at the end of the shift.

Sonoran Waste Disposal Phoenix, AZ – September 2016 to November 2016 Responsibilities: Part time work consisting of; Data entry, basic accounting functions, phones, filing, copying/scanning, entering data utilizing Excel, reviewing Leed reports and miscellaneous clerical duties.

Gro-Well Brands, Inc. Phoenix, AZ – April 2013 to September 2016 Responsibilities: Worked front desk, providing customer service, handling walk in clients, phone orders and general office duties consisting of; filing, scanning documents, entering reports into Excel, balancing money drawer, entering cash/credit card recaps into Excel. I also maintained our Home Depot.com account. Creating and processing orders, preparing orders for shipping, invoicing and maintaining inventory counts. Dispatcher for our bulk orders which consisted of; assigning and assisting drivers with the loads,scheduling upcoming loads and tracking load information. I was also the primary backup for our Flatbed Dispatcher; booking and handling all our flatbed loads to customers in Arizona and California. Provided assistance for our Spanish speaking customers, drivers and employees. Accomplishments: Assisted in the creation of our Green Organic Recycling center. Helped create the pricing structure for truckloads of greenwaste, assisted customers with questions, handled daily transactions for incoming loads, entered and maintained daily records tracking all greenwaste reports and balanced cash drawer for daily sales.

Home Depot - Special Services / Cashier Wisconsin Rapids, WI – November 2011 to August 2012

Responsibilities: Customer service agent, cashier, answering phones, handling return merchandise, processing payments on accounts, assisting customers applying for credit, general clerical duties, data entry, calling vendors and handling customers with special orders. Select Staffing & Terra Staffing – Staffing Services Everett, WA - April 2010 to November 2011 Responsibilities: Clerical work, Warehouse work, stocker, picking, packaging and preparing order kits for shipping.

Taco Bell – Cashier Everett, WA – April 2010 through July 2011 Responsibilities: Front counter, drive thru cashier. Food prep, housekeeping, cook and new hire training.

Snohomish Energy Services – Office Manager Snohomish, WA - August 2006 to March 2011 Responsibilities: Office manager for heating/cooling company. Responsible for all clerical duties, customer service, basic Accounts Payable / Accounts Receivable via QuickBooks, payroll duties, appointment setting, Tradeshow setups and arranged material deliveries. Sun Coast Post Tension - Job Coordinator Phoenix, AZ – March 2005 to August 2006 Responsibilities: Customer service for post tensions calls. Crew coordinator, job setup processing, scheduling repairs and handling service calls. Inbound and outbound calls, data entry, faxing and filing.

SKILLS Bilingual (Spanish) Microsoft Office, Word, Excel, Quick Books, Sage Software (MAS 200), 10 key.

EDUCATION Paradise Valley High School August 1978 to May 1982