Professional Summary

A multi-talented, customer service oriented IT professional with over 20 years of progressive in-depth experience in Windows Server and System Administration including implementation, optimization, trouble-shooting of servers, IT client services and overall support of information services. A track record for diagnosing complex problems and consistently improving existing processes and delivering effective, efficient solutions.

Windows and Azure Administration:

●Expert in trouble shouting windows OS issues and handling escalated end user tickets

●Configured and administered windows server 2003/2008/2012/2016/2019, IIS, WSUS, and SCCM

●Maintained more than 2500 servers both on-premise and Azure cloud

●Installed, configured, and troubleshoot Domain Controllers, DNS, Group Policy, DHCP, TS, WDS, RRAS, Disk Quotas, DFS, and VPN

●Backup and restored policies definition and implementation against servers, databases, critical data, and file servers

Hyper V and VMware Administration:

●Work with ESX and ESXi servers configuration, Installation, management and maintenance

●Installed, designed and configured of VMware's vCloud Automation center

●Patch Management of ESXi hosts and VM's using VMware VCenter Update Manager

●Created clones and templates of Virtual Machines and troubleshoot Virtual Networks and vSwitches

●VMware administration including building and deploying virtual and physical machines

O365 Administration:

●Exchange O365 account administration and troubleshooting

●Exchange calendar, shared folder permissions and delegation

●Performed queries and created user account

Active Directory:

●Active Directory support and Administration (Group policy, permissions, account provisioning)

●Evaluated and installed server upgrades, patches, and hot fixes

Security:

●Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration

●Security experience including OS patching, vulnerability scanning and antivirus updating

●Administrate and deploy Microsoft Security patches for desktop and servers.

Technical Skills

Operating Systems:

Windows Server 2019, 2016, 2012, 2008, 2003, 2000. Familiar with Sun Solaris and Linux and AIX

Cloud Platform:

Microsoft Azure

Software:

(Supported & Installed)

Veritas Backup Exec (8.0, 9.0, 10.0, and 11.0), Cisco VPN, SharePoint, Outlook, PowerShell, MS Exchange, Office 2016, O365, SQL, Citrix, PBX, VMware, Connectwise

Hardware:

(Supported & Installed)

Laptops, Desktops, Servers, Cisco Routers and Switches, Memory, Mac/Ipad, Printers, Scanners, CDROM, Modems, Adapter cards, Network cards, Hard Drives, Tape Drives,

Cisco PIX, Cisco routers and switches, Cisco IP Phone. Familiar with: NAS, SAN, and AS400, Intel/AMD

Security Tools:

McAfee (EPO, HIPS, DLP), WSUS, SCCM, Websense, GFI Langard

Network:

LAN/WAN infrastructures, TCP/IP, DHCP, DNS. Familiar with: HTTP, FTP, ICMP, FTP and VOIP

Web Server:

Microsoft IIS

Collaboration Tools:

Microsoft Teams, Skype for Business, and Zoom

Experience

Senior Information Security Engineer 3/2023-Present

●Spearheaded the construction of hardware infrastructure by proficiently installing components in servers and appliances.

●Executed the installation of operating systems on various devices, meticulously adhering to installation scripts for optimal performance.

●Undertook the responsibility of unboxing firewall equipment, seamlessly integrating network cards, and ensuring its readiness for deployment.

●Collaborated with Wells Fargo's bench team to efficiently rack and install components on the hardware.

●Demonstrated expertise in the meticulous boxing and racking of equipment.

●Specialized in working with industry-leading Palo Alto and Checkpoint firewalls to fortify network security.

Server Engineer III (remote/onsite) Work Smart Greensboro, NC 3/2020 – 2/2023

Provided remote and onsite IT support for small to large businesses. Used MS Team, Zoom and Connect Wise to communicate, chat and remote to user’s pc’s to resolve issue as they occurred.

●Installed and configured Fire Walls (Sophos, Sonic Wall, Juniper and Cisco Meraki)

●Administered back up services with Azure and Veeam

●Administrator Azure AD users, groups and devices between on-premises and Azure AD through AD connect

●Administrator on physical server and virtual servers using virtualization technology using Hyper-V and VMware

●Experience with Microsoft 365 and office, including Teams, SharePoint online, OneDrive and Exchange online

●Administrator the patching process with Intune, SCCM and WSUS

Microsoft Engineer Progent, Greensboro, NC 4/2020 - 3/1/2022

Provide remote IT support for 100 to 500+ customers at various companies. Used Microsoft Teams to communicate and chat with users on a daily basis and ConnectWise for remote support and access, monitoring, ticket documentation and to resolve IT issues.

●100% remote - onsite work performed when required

●Administrate and maintain virtual apps and virtual machines in the Citrix cloud

●Manage 365 office suite

●Rack and build Dell and IBM blade servers

●Administration of Active Directory, Domain sites, and services

●Administration of server backup and recovery

●VMware administration including building and deploying virtual and physical machines

●Administrate and deploy Microsoft Security patches for desktop and servers.

●Administrate Windows servers (2008,2012,2016 and 2019)

●Installed, supported, configured software applications that run on Windows on-prem and cloud apps

Microsoft Senior System Engineer 1/2019 – 4/2020

Provided IT Support for VF Corp, BB&T, Sherwin Williams and GTS Global Tech.

•Liaised with contractors and vendors on a regular basis

•Administration of server backup and recovery

•Managed 365 office suite and setup IP phones (Cisco, Avaya and Polycom)

•Rack, build, and installed servers and ran cables

•Installed, supported, and configured software applications running on Windows Server

2003/2008/2012,2016

•Migrated users and user data from Windows 7,8 to Windows 10

•Administration of Active Directory and Domain sites and services

IT Consultant/Senior System Engineer Ettain Group, Winston Salem, NC 3/2018 – 11/2018

Client: Wake Forest Baptist Medical Center

●Managed and maintained system administration including log monitoring, health checks, maintenance and troubleshooting

●First line of defense in troubleshooting server issues

•Administration of Active Directory and Domain sites and services

•Optimized, maintained, and monitored server infrastructure to enhance availability, improve performance, and ensure adequate capacity

•Deployed SCCM systems, performed troubleshooting, evaluated system project requirements, and analyzed business systems

•Created and deployed custom scripts to be used in upgrade and deployment of software through GPO and SCCM

•Implemented and documented WSUS/SUP solution for Microsoft Security patch compliance

•Packaged, advertised and deployed third party security updates

IT Consultant/Senior System Engineer Swoon Technology, Chicago IL 3/2016 – 12/2016

Client: Wake Forest Baptist Medical Center

•Maintained Enterprise, AIX, and RHEL Linux infrastructures

•Ensured stable performance through performance monitoring and tuning

•Performed system monitoring, diagnostics, and basic root cause analysis, and implemented corrective measures to prevent future service interruptions

•Implemented system Disaster Recovery capabilities to meet each application’s Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) according to their assigned tiers

•Ensured that operating, hardware and software systems adhere to organizational standards and disaster recovery requirements

•Scanned servers for security vulnerabilities

Microsoft Server Engineer Harland Clarke, Winston Salem, NC 10/2013 – 3/2016

•Migrated 2003 server to 2008 and 2012 server

•Performed log monitoring, health checks, maintenance and troubleshooting

•Handled escalated help desk tickets and participated in on-call rotation

•Managed inventory, licensing and upgraded processes and procedures in respect to new software and operating systems

•Installed, supported, and configured software applications running on Windows Server 2003/2008/2012

•Provided 2nd and 3rd tier support in troubleshooting server issues and participated in on-call rotation

•Administration of VMware, Hyper-V, Active Directory and Domain sites and services, and server backup and recovery

•Rack and build servers and ran cables

•Managed anti-virus, software updates, and Microsoft WSUS

Network Security Analyst B/E Aerospace, Winston Salem, NC 11/2011 – 12/2012

●Delivered integrated information security services for enterprise systems across all business units

•Worked on the design, enforcement, monitoring, implementation of the corporate security policy

•Secured enterprise information by determining security requirements; planning, implementing, assessing, and testing security systems; preparing security standards, policies, and procedures

•Enhanced security team accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members

•Determined security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments

Senior System Engineer Market America 11/2008 – 10/2010

●Provided 2nd and 3rd tier support in troubleshooting server issues and participated in on-call rotation

●Wrote policy and procedures for PCI compliance

●Built and managed the Share Point Server (MOSS 2007) and SQL servers in the enterprise

●Provided support for the Google and Fast Track web servers

●Maintained log monitoring, health checks, and troubleshooting

●Handled escalated help desk tickets using AdventNet ServiceDesk Plus

●Configured FTP site for customers to download related materials

●Exchange Administration (2003, 2007) and Active Directory Administration

●Administration of server backup and recovery using Back Up Exec

Certifications:

●Microsoft Certified Professional (MCP)

●Microsoft Certified Technology Specialist (MCTS)

●Microsoft Office SharePoint Server 2007 (MOSS)

Education and Training

Azure 2019

McAfee 2012

VMware Infrastructure Install and Configure Training 2009

Microsoft Office SharePoint Server 2007

Dell Certified Technician (Laptops, Desktops, Servers) 2001 – 2004

New Horizon 2002, 2003

●Exchange 2000

●The CCNA certification (Cisco Certified Network Associate) Training

Guilford Technical Community College 2001

●WIN 2000 PRO Server

●Active Directory

Guilford College 1999

●Microsoft Systems Engineer Certification Training Program

Certificate of Excellence in Network Administration

Successfully completed course work with extensive hands-on training in Network Administration:

●Supporting Windows NT 4.0 Core Technologies

●Windows NT 4.0 Network Administration

●Microsoft Networking Essentials

A+ Certification Training Program 1999

San Diego City College San Diego, CA 1985 – 1988

Course work toward a Bachelor of Science degree in Psychology

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