Curriculum Vitae
Of
Shandrei Callado
Personal information
First Names: Shandrei
Surname: Callado
Date of birth: 20 June 1988
Nationality: South African
Residential address: 4141 Hay Avenue street
Westbury Ext 3
2093
Contact details: 064-***-****/061-***-****
Email Address: ad4h7y@r.postjobfree.com
Languages: English and Afrikaans
Education History:
Secondary School: Westbury SSS 2002-2006
Highest Grade passed: Grade 12
Subjects Passed: English(HG)
Afrikaans(HG)
Business Economics
Accountancy
Economics
Mathematics
Life Orientation
Work Experience:
Company : Helen Joseph Hospital
Position : Food Service
Duration date : 02 May 2023 - 29 March 2024
Supervisor : Refilwe Maleto
Contact number : 082*******
Responsibility : Preparing breakfast, lunch and supper and serving the meals to the patients. As well as giving them water or fruit juice to drink. Washing the dishes after serving. Being polite to the nurses and the patients. Knowing the different ward diets for instance full ward diet, diabetic diet, K1 meals means Halaal and vegetarian food. To label fruit juices, freshubin energy shakes, provitas biscuits, fortisip drinks, yoghurts and prepop drinks for specific patients. I also need to be transparent with all stuff members
Persal nm: I have non as I am on CONTRACT under EPWP until March 2024
Company: Mixtelematics Africa ( Matrix Vehicle Tracking)
Position: Repairs Call Center Consultant
Duration: 14 Jan 2015 to 23 October 2020
Reference: Mark Murphy (Supervisor)
Work Number: 011*******
Responsibility: Inbound & Outbound
●Voice log Clients
●Capturing correct details
●Booking faulty units and remotes for client as well as fitment centers
●Rescheduling repair cases
●Accepted cases call client to schedule repair
●Update spreadsheet
●Meeting deadlines
●Working on SLA
Company: Computershare Kelly Consultant
Position: Call Center
Duration: 24 February 2014 -23 December 2014
Responsibility Platinum Administration
●FICA Compliance
●or suspicious activity
●Maintaining a strict security protocol
●Remain cheerful and speak clearly
●Maintain database by updating client’s details
●Ensure data is captured accurately
● Identify, and report suspicious and fraudulent activity
●Maintain strict security protocol
●Maintain professional telephone etiquette
Reference: Cheri Lumsden
Contact Details: 011*******/ 082*******
Company: Top TV / Star Set
Position: Client Care Consultant
Duration: 4th June 2012- 9th December 2013
Reference: Dushen Naidoo
Contact Details 072*******
Responsibility
●Upgrade and downgrade of accounts
●Billing queries
●Technical queries
●Registration, activation, and deactivation of accounts
Company: Standard Bank
Position: Debt Review Department
Duration: 1st October 2008- 16th June 2010
Reference: Ragiema Van Der Merwe
Work Number: 011*******
Responsibility
Completion, management administration and following up of all relevant documents and procedures pertaining to the debt review process
●Consumer, creditor, debt counselor and third party liaison and communication
●General office administration and any ad-hoc duties required to facilitate the successful support of each clients debt review journey
Company: Standard Bank
Position: Debt Collections Call Center Agent
Duration:
Reference: Lucille de Silva
Work Number: 011*******
Responsibility
●Educate clients on advantages and disadvantages of short and non payment
●Establish reasons for non payment
●Negotiate immediate payment
●Arrange 3 month payment plan
●Achieve monthly productivity and monetary department
Company: AC Nielson
Position: Market Researcher Call Center Agent
Duration: 21 August 2008 (Temp)
Reference: Peter Ludere
Work Number: 011*******
Responsibility
●Gauteng Department of Education. Asses grade 4 to 7 learners on Literacy and Math
●Identify problem areas
●Administration training on problem areas
●Temic Project- Product market research
●Trademark- Product market research
Motivation
My job aspirations are to build my knowledge. I am an ambitious individual who is willing to learn and develop under guidance of those who are at the top of their field. I will compensate for any inexperience by going the extra mile.
I feel that with the knowledge I have I am able to fill the position you have available. I do have the necessary skills Attention to detail, Multitasking, Organization skills, Problem solving,
Customer service, Time management, Computer proficiency, Filing, Teamwork,
Oral communications and Listening skills.
Please do not hesitate to contact me should you have any further questions.
Kind regards
Shandrei Callado