TATIANA N PETTIT

Address: * ****** ***** ******, ** 20861

Contact: Cell 301-***-**** Email: ad4h7r@r.postjobfree.com

Senior Management Professional – Hospitality Territory Sales Manager

WHO I AM

Certified Food Services Manager and an assertive, strategic operations management and energetic self-starter with quantifiable success in Hospitality sector across achieving optimal results & business value in high-growth environments in business operations with P&L / ROI accountability. Demonstrated ability to manage human, financial and material resources towards the achievement of the stated objectives, manage the work program to provide effective guidance to a team of professional. Excellent entrepreneurial skills gained through driving organizational growth, setting up operations in startup environment, process management, sales, purchasing, warehouse, logistics, SOP’s, mystery audits, and client interface.

Capable of establishing new milestones through evolved management skills. Equipped with the analytical skills in providing support to the management and adept at formulating & implementing strategies for a systematic management. Well versed in conducting analysis to assess the prevailing market environment, identifying business risks & implementing effective mechanisms to mitigate the same. Skilled in executing novel drives for sales development while discovering fresh routes to enhancing revenue and thereby increasing the market share. Highly motivated, positive, innovative and goal-oriented with proven record of accomplishment of handling multiple assignments efficiently under tight delivery deadlines.

WHAT I BRING

Operational wizard

Compassionate empath

Transparent communicator

Adaptability and flexibility

High emotional intelligence

Active listening and feedback incorporation

Inspired leader

Consensus builder

Solution finder

Possibility seeker

Believer in people

Industry expert

Customer service and customer-centric mindset

Steadfast negotiator

INDUSTRY SPECIFIC EXPERTISE

Restaurant Management Profitability Enhancement Customer Service Banquet Management

Hospitality Management Business Development Health & Safety Menu development

Stock Control Public Relations Quality Control Vendor Management

Team Management Relationship Management Strategy Planning Compliance Management

PROFESSIONAL EXPERIENCE

Territory Manager

US FOODS AUG 2021 - OCT 2023

·Managed 40 customers on a daily/weekly basis

·Successfully opened and won back previous accounts that were lost to the competition

·Add value to my customers to help them grow their business by providing menu cost evaluations, innovative ideas, product knowledge, product cuttings, bringing in brokers, COP specialists and our Food Fanatic Chefs to give the customer the best US Foods experience.

·Deliver results by penetrating existing business with new products and information that assist customers with new, creative ideas for their menu

·Building trustworthy partnerships with our current accounts to help maintain our growth

·Grow and gain distribution on specialty one off brands to keep our customers engaged with new and exciting products

·Maintained strong relationships through honest communication and trust with all my customers

·Sales pipeline management

·Product knowledge and expertise in the industry

·Attended trade shows and other industry events to promote products

·Negotiated pricing and terms with key customers, resulting in increased sales revenue and market share

·Analyzed sales data to identify trends and opportunities for growth, resulting in the implementation of new pricing strategy to increase profit margins

·Developed and excuted a sales plan for a new territory that increased my sales 25% within the first year

General Manager

THE ORIGINAL PANCAKE HOUSE JUNE 2019 – MARCH 2020

MAMMA LUCIA SEP 2017 – JUNE 2019

Responsibilities across both positions included

·Responsible for designing and implementing strategies, budgets and business solutions for meeting organizational requirements and growing business needs

·Implementing innovative change plans, policies and procedures to achieve top-line & bottom-line targets and establishing corporate strategies with key focus on brand setup

·Participating in understanding the market conditions, product innovations, and competitors' products, prices, and sales, share information with customers as part of value-added services provided

·Performing operational audits and analyzing the root cause to recommend situational solutions by creating strategic action plans to achieve sales growth objectives

·Involved in overseeing operations across Sales Mix, Menu Engineering, SWOT (Strength Weakness Opportunity Threat) analysis, reconciling the Profit and Loss report

·Dealing with situations involving operations where the reputation and the image of the grocery store is represented with efficiency and diplomacy, training and facilitating cross-trainings to the teams

·Planning & controlling inventory management, including cost-benefit analysis and reviewing the operational practices, identifying the quality failures & processing qualitative improvement changes

·Identifying vendors of materials, equipment or supplies to determine product availability and terms of sales by representing the company in negotiating contracts and formulating policies with suppliers

·Maintaining hygiene standards as per local authorities, recruiting and training teams and analyzing market as well as delivery systems in order to assess present and future material availability

·Developing and implementing purchasing and contract management instructions, policies, and procedures, preparing specifications for equipment, products or substitute materials

·Promoting a culture of high performance & continuous improvement that valued learning and quality by upgrading an appropriate system of policies, internal controls, accounting standards and procedures

·Establishing and monitoring staff performance and development goals, assigning accountabilities, defining priorities, conducting annual performance appraisals and administering salary adjustments

·Improving menu selection, introducing professional service delivery and provided operations expertise to enhance client relations

SAFEWAY FEB 2016 – SEP 2018

Manager (PIC)

·Accomplished supplies to the routing schedule published by the transportation department; troubleshoot any difficulties that ensue during the order process

·Made vital contribution in the decision-making process with regards to operate the store at maximum profit, efficiency, & superior customer service in absence of the Store Manager & the Assistant Managers

·Acted as a key player in performing the various activities within the store premises, including treasury, administration, training & mentoring, inventory/stock management, leave management, quality etc.

·Shouldered the responsibility of providing customer service as presently demarcated by the employer within the scope of the position and within company policy

·Played a significant role in handling and resolving customer grievances as well as administered all store personnel with the accountability of company policies and procedures

·Managed and controlled the sales floor in order to monitor service and replenishment of products as well as involved in replacement of stock in displays adjoining the checkout area

·Successfully monitored and minimized grocery store expenditure by streamlining several functions as well as demonstrated a positive response to pressure in an often fast-paced working environment

·Meticulously forecasted weekly and monthly sales to facilitate senior level decision-making

·Conducted effective analysis and delineated stores sales and profitability; minimized wastage via stock management; oversaw development of SOPs and sequence of service for all operations

·Contributed in planning event menus while designing and organizing floor / table layouts; met and greeted guests to ensure a positive experience – called upon exceptional people management skills

·Deftly communicated results and devised strategies for improvement, ensuring compliance with stringent health, safety, hygiene and other relevant legislative obligations

·Actively ordered and maintained stock levels while scheduling staff shifts as well as assisted supplementary cashiers with computer, register, and scanner problems

·Managed the accountability for performing basic office functions to assist customers and personnel besides functioning electronically scanning cash register to total customers' final bill

·Initiated an effective monitoring system to enhance internal efficiency and customer experience and maintained relationships with existing customers in person, via telephone and email

Tatiana N Pettit Page 2

EDUCATION

·ServSafe Management Certification, 2017 to present

·TIPS Certification, 2017 to present

·Certified Food Services Manager, Maryland Dept of Health & Human Services, 2019 to present

·High school diploma, Walter Johnson High School, 1993

References and verifying documentation furnished upon request

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