YAR MUHAMMAD
Sales & Marketing / Customer Service Management
Operations
Gender: Male
Date of birth: 29/10/1977
Email:
ad4gpo@r.postjobfree.com
Phone: +923**-*******
Website:
Address: Flat # 08, Block # 10, C Type,
PHA Flats, G-11/4 Islamabad, Pakistan
EDUCATION
Master of Business Administration (MBA), Mohammad Ali Jinnah University, Islamabad, Pakistan (2000 - 2004)
Bachelor of Commerce (B.Com), Punjab University Lahore, Pakistan (1997 – 2000)
Post Graduate Diploma (Hospital Management)
Health Services Academy – Islamabad (2023 – to present) Diploma in Caregiving
Alison (Dec 2023)
EXPERIENCE
PROFESSIONAL SUMMARY
Dynamic and results-driven Sales, Customer
Service and Operations professional with more
than 19 years & 8 months of successful
business development, competitive market
share expansion, and customer relationship
development. Advantage finely honed
interpersonal and time management skills to
successfully manage a team and increase
profitability achieving corporate goals and
objectives. Energetic and goal-oriented with a
genuine passion and a well-rounded
background in supporting a prominent
organization in optimizing performance and
growth.
SKILLS
Sales & Revenue Generation:
Business Development
Sales Management:
Complex Problem
Solving
Tazah Technologies, Sales & Operations Lead
JAN. 2022 - APR. 2022
Key Responsibilities
● Retailer addition Planning.
● Assess the market to gather insights and competitor information
● Ensuring smooth channel upkeep.
● Look after warehouse/financial Operations
TELENOR PAKISTAN, Channel Operations Specialist
FEB. 2018 - SEPT. 2020
Key Responsibilities
● End-to-End management & ownership of Telenor franchise channel operations.
● Ensuring smooth and error-free channel upkeep on all franchise channel-related processes & systems.
● Successful execution of BVS deployment/re-deployment and health checks.
● Ensure smooth GSM/FS Business operations.
● Ensure MOM GSM/FS business growth and retail out reach for customer serving.
● Provides BVS Device Operational & Management Support.
● Managing Buffer Stock and responsible for Regional Stock Keeping.
● Support Retail Planning on developing BVS Systems & Processes and New Product/Service Enablement.
● Managing BVS Complaint Management System.
● Provides Support for timely processing of Orders in System. Weekly FS Credit approval/disbursement and recoveries from market Business Outreach:
Customer Relations
Data analysis:
Project management
Interpersonal
skills:
Communication
Skills
Leadership:
Problem solving
Time management:
Critical thinking
Computer Skills:
MS Office
PROJECTS
● BVS Re-Deployment/Expansion
● BVS Launch CFT Member
● CRM Modernization - CFT Member
● Project Tracking
● Franchise Resource Management System
● Order Management System
● Franchise Service Uplift CFT Member
● RSA Soft Token two Factor security system.
● Commission Management System
● Sales Tracking System
AWARDS / HONORS
● Employee of the Quarter Award (Q2'15)
in Telenor
● Certificate of Change Leadership in
recognition of his leadership in growing
regional BVS Retail Base. (Dec 18)
● Highflyer Unstoppable Circle North
TOWNHALL (Dec 18)
● Jeet Kay SIKANDAR - Excellence Award
(Special Reward on Extraordinary Performance
2017)
for smooth services over weekend.
● Conduct Monthly or need base Device Audits.
TELENOR PAKISTAN, Area Sales Head
SEPT. 2016 - JAN. 2018
Key Responsibilities
● Oversee First Call Activation (FCA) along with primary and secondary recharge.
● Manage the Franchise and provide timely and effective communication of targets.
● Assess the market to gather insights and competitor information.
● Plan routes and set targets for RSOs.
● Monitor Profitability and staffing at franchise end.
● Motivate franchise and retail staff and plan training sessions.
● Expand retail footprint to increase availability of Products and Services.
● Ensure and improve Quality of Sales by improving technique and follow-up
TELENOR PAKISTAN, Franchise Operations and Planning Specialist
APRIL 2013 - AUG. 2016
Key Responsibilities
● Oversaw end-to-end franchise channel management.
● Franchises & Vendors Contract Management & System Configurations.
● Managed franchise channel commissioning and access management of franchises.
● Directed quarterly audits and franchise tax issues.
● Led configuration changes in BSS System.
● Ran inventory categories, price commission definitions, policies and configurations.
● Provided regional operational support to key departments. TELENOR PAKISTAN, MNP Specialist
OCT. 2010 - MARCH 2013
Key Responsibilities
● Initiated timely coordination with Other Operators on daily basis.
● Effectively followed up on achieving resolution with in specified TATs.
● Planned for reduction of port-outs and retention of existing customer base.
● Communicated to each functional representative the scope, schedule and financial terms of MNP-related activities to secure necessary operational involvement.
● Handled PMD (Pakistan Mobile Database), PTA queries (Pakistan Telecommunication Authority).
● Executed fraud investigations.
● MNP training to Grameen phone delegation for launch of MNP. TELENOR PAKISTAN, Customer Relations Management
Executive
AUG. 2008 - SEPT. 2010
Key Responsibilities
● Analyzed status of service quality and make recommendations for REFERENCE
● Mohammad Qasim Awan
Vice President Circle North, Telenor Pakistan
Phone # +92-345-*******
● Taimur Ejaz
Regional Director Sales & Distribution
North 2, Telenor Pakistan
Phone # +92-345-*******
● Nausheen Fatima
Regional Director Sales & Distribution
North 1, Telenor Pakistan
Phone # +92-345-*******
improvement.
● Developed project mandate and time line.
● Identified resource requirements as well as stakeholders in the projects.
● Created and delivered Project Status report presentation to Steering Committee.
● Managed Project Completion and met the pre-determined timeline. TELENOR PAKISTAN, Customer Service Executive
FEB 2005 - JULY 2008
Key Responsibilities
● Providing on-the-spot guidance to Customers by addressing their problem.
● Forwarding queries and suggestions to the concerned departments.
● Help HR in coordinating Interviews for the new comers for WIC.
● Activation of Official connections and handling system related issues regarding Official numbers.
● Handling of F&F Post-Paid Connections.
● Nationwide coordination & resolution of Siebel & Tracker Issues highlighted by Service Centers.
● CFT member of Siebel releases & testing team from WIC side.
● POC for System Trainings for Service Centers.
● Coordination for launching of new Service Centers for region.
● Act as a backup supervisor for the center.
● Handling of Administration related activities of the Rawalpindi Office.
● Inventory Handling.
TELENOR PAKISTAN, Assistant to the Director
NOV. 2004 - JAN. 2005
Key Responsibilities
● Collaborated in day-to-day activities of the department.
● Coordinated with the roll out team in FAB forms. MOHAMMAD ALI JINNAH UNIVERSITY, Academic
Officer/Assistant Program Officer
JAN. 2002 - OCT. 2004
Key Responsibilities
● Coordinated degree programs with the Executive Vice President and the Dean Faculty of Engineering and Sciences.
● Handled Admission queries in the graduate programs and Ph.D.
● Coordinated administration-related issues of the Faculty of Engineering and Sciences.