Amy (Shayne) Spicer

540-***-****

ad4gp3@r.postjobfree.com

Professional Summary

I want to utilize my extensive skills, knowledge, and experience acquired throughout my career to contribute to a successful company. To bring my diverse customer service, high standards, professionalism, and strong work ethic into my future employment. I thrive and also productive under pressure. I go above and beyond my my goals. I want to be a vital part of a company’s success. I believe in starting each day with core values, and by the golden rule.

Work Experience

Carilion Clinic 5/2022-Present

Scheduling Coordinator

I assist in four roles for the scheduling coordinator position. Role one is reviewing the material in the patients medical chart is all accounted for, and correct. This role is the last check the patients chart is without any errors before going to the hospital. Role two is greeting the patients and checking them in. I take the patients vitals before the presurgical appointment with the nurse. I also have to account for the patients that are late, and did not show. I send notification to the surgeons office for the patients that did not show the appointment. Role three is answering the phone, and assisting patients with there questions, and scheduling appointments according to the medical service they require. Role four is color coding medical charts according to locations and procedure, printing patients labels, checking for medical emails regarding the patients procedure, printing inserting in the chart. I also print all medical inserts registration requires admitting patients into the hospital.

Personal Assistant 4/2019-03/2022

I was a personal assistant to a friend. His wife had passes away from breast cancer. He has twins a boy and a girl. The boy has Downs syndrome. I assisted with child care, and running the household. He has moved out of state, so he didn’t need the help.

Kelley Services 06/2017-03/2019

Customer Satisfaction

I receive incoming calls from customers wanting to place a custom order, and or with questions regarding existing orders. I problem solve design issues, and route issues to the appropriate departments for resolution. I follow up with clients regarding customized orders. My extensive experience in is call center customer service. I have gained strong interpersonal skills, effective listening, attention to detail, and customer resolution. I have gained experience processing credit applications, opening new accounts, and issuing lines of credit. Also, responding to incoming mail directly to clients, performed account maintenance, or submitted to appropriate departments for further processing.

WellPoint 01/2014-02/2015

Member Services

My responsibilities are assisting members and applicants with healthcare coverage. I processed initial premium payments, and applications for health coverage, and disputes. I assisted customers with status of claims, or clarify to the customer why additional is requested in the letter they received. I provide information and assist with question on health coverage. Also providing clarification on health coverage pertaining to any medical services for medical procedures, and surgeries. I composed per members request in network lists of facilities, specialists and physicians. I also modified applications to obtain health coverage. I would locate the application, make the modifications, route the information to the appropriate area for further processing and or research required.

Titan Cement 10/2013-01/2014

Resource Specialist

I received calls from clients placing orders for different types of ash and or cement. Upon receiving the order from the client I in turn contact and schedule a carrier. I would schedule the carrier to deliver the load to a particular terminal that is closets to the clients plant location.

K & R 03/201*-**-****

Office Manager

My responsibilities were handling client relations, advertising, bookkeeping, schedule estimates, schedule for jobs to start, budget material needed for jobs to start, phone support, accounting, I designed the website, brochures, menus. Upon completion of the job I always met with the clients to communicate there happy, and satisfied with the completion. If there were anything the client needed or wanted we made sure we followed through and made it happen. Above all the clients happiness is most important.

Blood Bank of Delmarva 07/200*-**-****

Donor Services

I received and made outgoing calls to members. I conducted medical pre-screening to determine if donor was eligible for blood or platelet donation. I performed membership monetary adjustments, and maintenance. When there was a urgent or emergency need for blood or platelet donations I would retrieve donors, and schedule them for donations to fulfill the order.

Performance Food Group 08/2003-01/2006

Scheduling Clerk

I received incoming and made outgoing calls to carriers. I scheduled carriers appointments to deliver product to the warehouse. I provided first shift with product labels to assist with excepting, processing inventory. The product labels provided accurate information in the computer with customer service, so when they processed the clients order it avoided shortages from happening, and maintained product to be constantly available to fulfill orders.

MBNA 01/2000-02/2002

Billing Dispute

I received incoming calls assisting members with questions how to initiate a dispute. I would clarify why additional information was requested from the member, and inform of current status of a dispute. I performed monetary account adjustments, and customer selling bank products. This position was a direct promotion offered to me by upper management.

MBNA 04/1997-01/2000

Customer Satisfaction

I received incoming calls from members with general account inquires. I performed monetary adjustments, consolidated accounts which increased credit lines for the client. Most of the time they didn’t know they had multiple credit card accounts acquired, and did not want them. I offered the consolidating, and increased the credit line, and they were amazed and beyond happy. I could also while on the phone with the client review information and offer bank options and services I could see they would benefit from that they themselves would not think were available. I also customized selling bank products, services, and balance transfers. Each month I met and exceeded my monthly goals. Upper management selected me to assist in other departments that needed assistance, while still meeting my incentive requirements each month. I gained strong effective listening skills, inter personal skills, and problem solving skills also. I also assisted with Meals on Wheels, and assisted Families in Need at Christmas time. Upper management offered a full time promotion to Billing Dispute Analyst which I excepted.

Education

John Dickinson High School

6/89-6/91

Received Diploma

Academy of Body and Massage

6/10-3/11

Received certificate for Advanced Aesthetician Course

REFERENCES

Jim Borcynski

716-***-****

ad4gp3@r.postjobfree.com

Willie Curry

276-***-****

ad4gp3@r.postjobfree.com

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