Chera Martinez, MBA 757-***-**** / ad4gmb@r.postjobfree.com

Virginia Beach, VA LinkedIn

Human Resources Administrator

Innovative, results-driven, and motivated HR professional with experience identifying and resolving client hiring needs and recruiting/onboarding/new hire orientation qualified candidates, as well as coordinating general human resources functions including employee relations and organizational development. Possess a practical understanding of business needs and am effective at incorporating leadership skills to achieve business objectives. Able to partner with leadership to ensure employees are supported by effectively communicating at all organizational levels.

Skilled in: Resolve Conflict HR Processes & Policies Record Keeping & Documentation Oral & Written Communication New-Hire Orientations Leadership Relationship Management Employee Engagement Regulatory Compliance Employment Laws Problem Solving Diversity & Inclusion Sourcing Strategies Recruitment Customer Service

Professional Overview

Business Development Representative – Employbridge, Virginia Beach, VA 2023-Present

Support the simplification/enhancement of customer experience and resolve difficult customer situations diplomatically.

Cultivate customer relationships over the phone, social media, face-to-face meetings, and email with a focus on higher quality leads and utilizing existing partnerships to expand the prospect funnel.

Seen as a market leader through connections with networking groups, trade associations, and social media groups.

Utilize market research to attain insight into customer challenges/priorities and pre-call planning to encourage customers to think about how to transform the way their business works.

Achieve client retention through consultative account management, post-sale support, frequent contact, and follow-up.

Lead strategic market-related conversations with clients to present/upsell additional products depending on needs.

Career Consultant, Self Employed – KenCheM, Virginia Beach, VA 2020-Present

Deliver career counseling and resume writing services for job seekers, and recruitment support for prominent organizations from top industries (Financial, Education, IT, Government Contracting, Manufacturing, Healthcare, and Engineering).

Operations Manager, Freelance – The Hannibal Group LLC, Virginia Beach, VA 2022-2023

Successfully promoted DoD CMMC requirements and Cybersecurity Framework services through market research, marketing plans, maintaining response operations, lead generation, and cold calling.

Recruited, screened, selected, and onboarded Cybersecurity Engineers achieving staffing goals through communication of job expectations, planning/monitoring job results, training/coaching, counseling, and disciplining employees, and implementing HR systems, policies, and procedures.

Ensured leadership was up to date through report/presentation preparation, interpretation, and recommendations.

Grew customer interest/demand for Compliance Management services by introducing marketing policies and programs.

Expanded market share through strategic oversight of brand data, analytics, and emerging market trends.

Negotiated contracts for advertising, marketing, and promotions while monitoring internal costs and competition pricing to develop pricing and discounting strategies.

Market Manager – Randstad USA, Virginia Beach, VA 2011-2022

Introduced a robust business development strategy to drive both personal productivity and team success, including sales initiatives and delivering concrete, measurable outcomes to grow team, clients, talent, and business.

Recruited, interviewed, trained, and retained ~100 candidates for clients and local teams, including building a team of five.

Established a company vision and operationalized success to ensure team thrives.

Marketed talent to ensure they land the right job and taught the team to do this.

Education & Credentials

CompTIA Security+ Certificate – UDEMY (Actively Pursuing)

Life Health and Annuities License – Virginia – Virginia State Corporation Commission (2023)

Master of Business Administration (Organizational Leadership)– Capitol Technology University (2016)

Bachelor of Business Administration (Business Administration and Management) – Old Dominion University

Technical Skills: SalesForce, Microsoft 360, SharePoint, SAP, Google Suite, WorkDay, BullHorn, iCIMS, OneDrive, Microsoft Edge, Safari, Google Chrome, Adobe Sign, PDF, Creative Cloud Cybersecurity (Entry-Level), LinkedIn, Microsoft Office