JOSHEY LAZER

Product Manager QA Manager Development and Technical Program Manager Practice Architect

Mobile: +91-984******* Phone: 80 41302094 E-Mail: ad4gl4@r.postjobfree.com

A seasoned technocrat with expertise in areas such as Quality Assurance, Software Product & Program management, Release management, Product Development and Team Supervision across diversified domains. Keen eye for detail combined with strong analytical skills and ability to analyze business practices; experienced in mapping business requirements to define optimal procedures and designing customized solutions. Excellence in creation & execution of test cases, test scenarios, bug documentation & tracking and authoring project documents such as test plans, schedules, release notes and defect tracking reports. Proven track record of overseeing complete SDLC / STLC including designing, coding, testing, integration, maintenance, enhancements and production support across geographically distributed teams. A management professional envisioning the usage of new technology and tailoring its use to achieve desired results, distinction of implementing project management processes such as Agile (Scrum), Waterfall Model & Testing Methodologies (Rally and ALM). Efficiently & effectively interacted with external vendors’ viz. Microsoft, Citrix for XenServer, VMware for ESX, Novell for Netware and Fujitsu-Siemens. A Technically sound professional with Interop Qualification of Server, Storage & Virtualization, Backup / Restore and clone with exposure in Cloud such as AWS & Azure. Served as the SME in qualifying SAN Solutions (RAID, FC, iSCSI, FCoE), Multipath and Clustering. Conversant with Product certifications in ESX Servers, XenServer, Novell Netware and Windows (WHQL).

An individual with strong communication, coordination, problem solving and interpersonal skills hoping to contribute my experience at your esteemed organization. My Areas of Excellence Include but are not limited to:

Quality Assurance management Technical Program Management Software Testing Lifecycle End to End test QA Strategy Development Test Plan & Cases Execution Automation Defect Management CAPEX & OPEX Budget Preparation Client & Vendor Interaction Development Management Storage – SAN -FSC, iSCSI, FCoE Backup and cloning Solutions Storage migration Post-Production Support Process Implementation Stakeholder Management Documentation Virtualization Cloud New Product Validation - PC motherboard & BIOS (PVT) Internationalization (I18N) Team building Solution and system test Product certification

CAREER CONTOUR

NetApp (India) Pvt. Ltd

Product Manager : May’18 – May’19

●Entrusted with the responsibility as Program & Release Manager for the XCP Product that included close discussion with the following teams for the release approval – Legal Team for EULA & GDPR Compliance, GTC Team for Export Compliance, OSRR (Blackduck) Team for 3rd Party Library, IE (Information Engineering) for product documentation (user guide and release note) and release tool team to publish the application for external downloads.

●Solely managed the XCP (NAS- NFS/SMB Data Migration Tool) Releases – (1) XCP SMB v1.1.1, v1.1.1D1 and v1.1.1D2, (2) XCP NFSv1.31D1 and v1.4. Announcing the product release to the public/wider team, maintaining roadmap, prioritizing the requirement, and resolving customer escalations. Collecting feedback and handling the product usage by application downloads, licenses issued and data migrated by using the XCP Tool.

Senior Technical Program Manager - Practice Architect, Development Manager/Product Manager/Release Manager: Aug’15 – Apr’18

●Chaired the Unified Parser (UP): A log parsing tool (using MSSQL, .net, C++, xml, CSV etc.)used for NetApp Storage Systems, FC Switches and Hosts (logs collected through ASUP, ICT, nSanity or OneCollect) and delivered transition report which aided the transition assessment team. Also led the releases 18.1.0.X, 18.2.0X and 18.3.0.X -the tool used by NetApp Employees, Partners and Customers.

●Administered the development of NTS_Ticket System : A tool for tracking NTS service system (using .net, C++, SharePoint online etc.) in HTML and SharePoint Environment, highly customized to suit the team's needs with multiple workflow stages, tracking and monitoring with target dates.

●Spearheaded the development of A2N parser – A tool (using Python, json, xml, csv etc.) for parsing storage system logs of EMC (Isilon, XtremIO, VNX and VMAX), IBM (DS series and XIV) and HP (EVA) storage systems for assessing the storage footprint to help transition planning.

●Took charge of XCP (using Python) - A NAS (NFSv3 and SMB) migration tool. Released and aided in publishing XCP NFS v1.3, XCP SMB v1.0, v1.0.1, and v1.1.

●Pioneered 7MTT: CFT Service builder, quality initiative in 7MTT error message correction, built 7-Mode to C-mode transition assessment service closely worked with the pre-sales team and provided Best Practice guidance to customers. Analyzed the customer environment, authored knowledge base articles, service builders and gave suggestions for the inhibitors in the Storage Migration from old architecture (NetApp’s 7-Mode systems) to new storage architecture (Clustered Data ONTAP).

●Drove the development of Macro Scripts to automate calculation of values for PHC service (pre-Health check) in transition assessment and improved efficiency by 90%. Implemented similar automation for all services in the transition assessment services enabling completion of transition assessment in hours which would have otherwise taken days to complete.

QA Manager – Microsoft Virtualization & Applications, MVA Team in DSG - MSBU / MSTG: Aug’10-Jul’15

Deftly steered following key assignments: End to End test management -test planning, co-ordination, execution, monitoring and reporting

●SDW (SnapDrive for Windows): Facilitated multiple major versions SDW6.4, 6.5, 7.0 and 7.1 along with multiple dot and patch releases. An application automating LUN provisioning, Backup / Restore and SnapShot management with NetApp storage systems. Supported in Windows OS 2008, 2008R2, 2012 and 2012R2 (with I18N [ Internationalization ] support for Japanese, Chinese and German), including VMs in VMware – ESX server, Microsoft - Hyper V, XenServer virtualization and Amazon cloud –AWS environment with protocols SMB, FC/FCoE and iSCSI.

●Coordinated Interop and solution qualification of MCC (MetroCluster in clustered storage) and 7MTT (7-mode to Cluster mode storage Transition Tool), testing across multiple project team and across BU spread across Geo

●SAN Interop qualification for IA64 platform (Windows) with NetApp SAN Storage, Host Utility and Multipath Software

●Microsoft H/W Logo Certification for NetApp products, namely the Storage platform, multipath driver and Storage OS (ONTAP, in 7 – Mode & Cluster Mode), interact with Microsoft for resolving issues, etc.

●OCSR (On Command Site Recovery) – Disaster Recovery Solution

●VDS (Virtual Disk Service) H/W provider for NetApp Storage Systems

●SMHV (SnapManager for HyperV): Backup/Restore solution for VMs in Hyper-V environment, including transition from the US

QA Team Lead, RRE – Rapid Response Engineering Team : Aug’07-Jul’10

●Efficiently introduced & trained team members; Directed NATE (NetApp Automation Test Environment – perl based ) automation in the team.

Instrumental in:

●Data Motion (online migration of storage units from one physical device to another one / 7 -mode) interop testing (in Windows, ESX, Xenserver, Solaris and RHEL) with applications MSSQL, Oracle and MS Exchange.

●SAN Interop Qualification of IA64 platform in Windows Environment with Host Utility, Multipath Software, NetApp SAN Storage in 7-mode & C-mode.

●Windows Logo (www.windowsservercatalog.com) Certification for Netapp Products.

●FASEASYStart, a GUI based remote utility to configure and setup new Netapp Storage System (7-mode) deployment.

●HyperVIBE (Backup utility at VM level in HyperV environment, 7-mode).

●RCU (Rapid Cloning Utility / 7 - mode), quick method of cloning / provisioning of Virtual Machines in ESX Environment.

QA Engineer, RRE – Rapid Response Engineering Team: Jun’04-Jul’07

Essayed a crucial role in managing following key projects:

●SAN Interop Qualification of Fujitsu Siemens’ servers involving multiple OS (Windows, ESX, RHEL, SLES and Solaris) with NetApp Storage; maintain IMT (Interoperability Matrix Tool), along with regular customer interaction and follow up(from Germany).

●Enabled the Interop Qualification & Certification of NetApp products in ESX servers, XenServer and Novell Netware environments. Update the IMT and interacted with vendors for resolving issues.

●Completion of more than a hundred SAN PVRs Qualification with NetApp Storage, the highest in the team. Interacted with customer through the accounts team to identify the need and GAP required in order to qualify, estimate the cost, test and create the required support document for the specific configuration required by the customer. PVR configurations covering multiple operating systems (Windows, Solaris, RHEL, SUSE, HP Unix, Novell Netware etc.), Virtualization (ESX server, Xen, Xenserver, VirtualIron, OVM, MS Hyper-V etc.), multipath solutions (MPIO, MSDSM, ONTAPDSM, DMMP, MPxIO, DMP etc.) and cluster solutions (MSCS, WFC, VCS, SC & PrimeCluster)

SPECIAL MENTIONS

At NetApp (India) Pvt. Ltd.:

●Handled development of NTS_Ticket System in 2017 for customized needs thus making a dedicated admin redundant

●Designed Macro Script to automate calculation of values for PHC (pre-Health check) service in transition assessment and improved efficiency by 90%

●Bagged following awards & accolades:

oQA Champion Award 2015; led team to share MCC (Metro Cluster for Cluster Storage) across Teams / BUs

oOne Team Award 2014; handled collaborative strategy for migration tool support; enhanced test coverage

oSpot Award 2014; met stringent timelines for 2 major releases

oQuality Award 2012; Systematic Enhancement to SDW (SnapDrive for Windows)quality; scaled up configuration testing; Identified manual regression test cases and automated them; reduced execution time by 50%

oSpot Award 2009; Windows Logo Certification as team lead; project completion before the target date

oSpot Award 2008; led teams for first release of multiple applications (FASEASYStart, HyperVIBE, RCU)

oSAN Champion Award 2006; Qualified more than 100 SAN PVR’s which was the record held previously in the team

●Contributions towards implementing Test Matrix for configuration with functionality/ Test Case Coverage; Achieved zero disruption burts in RRT Cycle

●Pivotal in introducing an innovative strategy of consolidated hardware; effectively shared across projects which led to CAPEX savings

At Hewlett Packard /Compaq/Digital (Singapore)

●Rewarded with iPAQ from Asia Supply Chain Operations, 2002; Line in Charge; ensured successful delivery in record time

●Gold Award QCC Project 1996; Test jigs for fans & motors which were standardized for maintenance teams

●Deftly relocated production line in two occasions, Compaq to HP and Digital to Compaq premises with zero downtime

At Wipro:

●Instrumental in designing & implementing Voltage Cycling for PC motherboards which prevented motherboard failure at customer’s site

●Developed:

oTest Jigs (Resistor Packs, Buzzer and Crystal/Oscillators); implemented at IQC which reduced board failure and rework significantly

oPROM based jig for testing memory module; served as standard for vendors to ensure improvement in quality

●Recipient of:

oAchievement Certificate in 1995; over achieved production targets

oAchievement Certificate during 1992; designed & implemented programmable single stepper (hardware and software – in C); improved efficiency and quick fault clearance

PREVIOUS EXPERIENCES

Wipro Technologies

Project Engineer : Oct’03-Jun’04

●Performed engineering & development verification testing of Storage Virtualization Software

●Skilfully led the Lab team, test case development, set-up testbed, test case execution, bug entry and verification work

Hewlett Packard (S) Pvt. Ltd.

Engineering Coordinator : Oct’01-Apr’03

●Took care of engineering & technical support to Asia Custom Enterprise Systems (ACES) production line

oA special integration line providing customized rack solution (Using Alpha/Proliant Servers, Storage and Other Supporting Rack Mountable Products - Monitors, Keyboards, Tape Libraries, Console Switches, UPS and Inverters)

oMajor customers are from Telecommunication, FAB Manufacturers, ISP Providers and Banking Sectors

Each order is considered an individual project and requires design of rack layout and subsequent approval from customer, release of drawings/documents to production

Build and test as per customer requirement including installation of OS and configuring.

Compaq Asia

Senior Engineering Assistant : Oct’98-Sep’01

●Led ACES Production Team including of 15 Operators and Technicians

●Coordinated ACES Integration - Complex Integration Centre, Customer Solution System, One Touch Solution Centre and Testing

●Accountable for Operating System Installation & Configuration Part as per customer specification (servers, Storage products – HBAs, SAN, SCSI, RAID, DAS, SCSI Hubs, tape libraries & clustering)

●Performed Process Validation Test (PVT) for new product and handled pilot production of storage and server products

Digital Equipment International

Engineering assistant: Jun’95-Sep’98

●Troubleshoot Alpha based Servers, Workstations and Storage Products

●Responsible for maintenance & support of SMT Machines, Automated Test Equipment and PC based Test Systems

Wipro InfoTech Ltd

Engineer production : Sep’89-June’95

●Evaluated new product (Micro Systems – Computer Motherboard, BIOS, Add on/Controller cards); Product Documentation, BOM & CAD for PCB Assembly and Schematics Drawing

●Designed and implemented Voltage Cycling for PC Motherboards; Test Jigs (Resistor Packs, Buzzer and Crystal/Oscillators); PROM based Jig for RAM - Testing Memory Module etc.

SCHOLASTIC PORTFOLIO

4-Years Course in Electronics from NTTF Electronics Training Centre, Bangalore 1989

Pre-Degree Course (PDC) from University of Calicut, Kerala 1984

SSLC - Secondary School Leaving Certificate from Kerala State Board 1982

Professional Enhancements:

●Pursued at NetApp:

oVarious Leadership Trainings

oInternal Trainings on NetApp Products and Solutions

oNetApp Certified Implementation Engineer - SAN, 7-Mode (2019)

oNetApp Certified Implementation Engineer – Data Protection (2016)

oNetApp Certified Implementation Engineer – SAN (2015)

oNetApp Certified Data Administrator (2015)

●CloudThat - Fundamentals of Cloud Computing (2015)

●MCSE Training from IIHT, Bangalore in 2009

●Linux Admin, Internals & Programming Essentials from Linux Learning Centre, Bangalore in 2003

●CISCO Certified Network Associate from Informatics Professional Development Centre, Singapore in 2001

●Compaq Tru64 UNIX Utilities and Command from Global Knowledge, Singapore in 2001

●Begin Programming in JAVA from National University of Singapore in 1998

●International Import/Export Business from Blue Harvest Learning Centre, Singapore in 1997

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