Network Administrator Document Control
Resume:
DON L. PHILLIPS
Lanett, AL **863
ad4ghz@r.postjobfree.com
Professional Summary and Skills
●QC Manager for Supplier of Kia and Hyundai Manufacturing.
●Help create QMS for 2nd tier supplier.
●Maintained QMS and document control
●Created and head of problem solving team(root cause analysis).
●Responsible for new hire and company-wide continued training.
●Responsible for maintaining, improving, and implementing
●Experienced in working with cross functional teams and creating functional reports.
●Managed QC Inspectors and Repair team.
●Responsible for Improving KPI’s.
●Responsible for Internal and external (KMMG, SA, Glovis VPC & Mobis) in-house audits.
●Onsite IT Network Administrator/Helpdesk Technician for 3 Southeast facilities for the largest manufacturer of couplings and bearings in the world, while also supporting 51+ other sites worldwide and over 10,000 employees remotely.
●A very broad understanding of all departments and processes in the manufacturing, communication, medical, financial, and retail industries including but not limited to: Logistics, Quality, Management, HR, Maintenance, IT, etc.
●Vast knowledge in IT Software arena including SCCM, Wise Package Studio, VM Ware, Active Directory, VOIP, ADP(e-time), Wireless Networking, UPS Shipping, Engineering Software, Label Printing, Microsoft OS and Suites, Lotus Notes, AS400, handheld device, Blackberry Enterprise, PeopleSoft, SOX, etc.
●Demonstrated IT Support, analyst skills, and exceptional customer service skills for client base (80% of Fortune 500 companies), while working in 5 different departments for the largest conference provider in the world.
●Owner of startup Computer Repair & IT Business Solutions Company in Valley, AL
EDUCATION
Auburn University Bachelor of Science in Business Administration
Major: Finance Completed March 2000
Troy State University Masters in Business Administration
Major: MBA Completed August 2003
EMPLOYMENT EXPERIENCE
YC TECH SOLUTIONS
June 2021 - Present
Floor Mgr/Production Mgr
●Directed and managed plant operations for production, maintenance, quality, shipping, and receiving.
●Coordinated plant activities through the planning with departmental managers to insure the total manufacturing objectives are accomplished in a timely and cost effective manner.
●Implemented cost effective systems of control over capital, operating expenditures, manpower, wages and salaries.
●Established and monitor overall plant performance for production and quality standards.
●Controlled and minimized labor overtime, premium freight and repair expenses.
●Maintained existing plant facilities and equipment; replace, or make adjustments to plant facilities and equipment when necessary.
●Provided leadership and training to accomplish the company goals and objectives.
●Implemented and maintained preventative maintenance programs.
●Incorporated shop floor organization and plant cleanliness among plant personnel.
●Provided direction, development and leadership to departmental supervisors and team leads.
●All Logistics Operations(Shipping, Receiving, and Material Handling(Storage-Onsite and Offsite)
●Production at 97%+ for 2 years plus
●Quality PPM less than .01%
●Reduced overhead for 5-7% profit growth 07/23 – 10/23 through innovative methods with conveyor belt operations(eliminated staff need) and waste management(contract with bailer and waste mgt co.)
CER Group/Strahle & Hess
Jan 2020 – June 2021
Quality Supervisor
●Manage the department workflow to ensure all line inspection requests are conducted accurately in a timely manner, efficiently and within company policy.
●Work together with On-Site senior management team to ensure risk mitigation controls are consistently reviewed and updated accordingly.
●Supervise, train and evaluate all line inspection staff.
●Continued development and implementation of effective training and performance evaluation programs.
●Determine work priorities, effectively coordinate and schedule the necessary personnel and other resources.
●Suggest alternatives when raw materials, attendance, and inspection problems are encountered, help resolve client conflicts with line inspectors and use professional expertise to achieve compliance with policies.
●Develop and implement preventative measures to ensure safety and quality standards.
●Monitor KPI’s to determine health of department and plan staffing levels.
●Manage department budget effectively.
●Provide reporting to senior management.
●Proactively motivate and facilitate teamwork.
Hexpol Compounding (Kardoes Rubber)
April 2019 – Dec 2020
Lead R&D Analyst
Determine problem compounds and know how to flag them
Understand the spectrum system and know how to navigate it
Have a basic understanding of rubber compounding
Have a basic understanding of rubber mixing procedures
Be able to follow compounds from the weighment process to the packaging process
Be able to verify weights, mix instructions. Strip dimensions, and packaging instructions
Ability to make changes when necessary to help/fix compound
Participate in Audit program
Participate in writing non-conformities with supervision of the PDL
Participate in the implementation of the corrective actions from audit findings
Obtain lab samples from all three plants (Plant 1, Plant, and Calender) in a timely manner
Test material received in an orderly and timely manner
Be able to complete all lab testing in a competent manner
Tensile test
Tear die C
Duro
Viscosity
Scorch
Rheo
Specific gravity
Compression set
Dispersion test
Collecting customer samples and packaging in a neat manner
Writing dispositions and putting them correctly on the rubber and in the disposition log
Completing lab excels
Mill rescue checks and emergency stop verifications (logging these tests weekly)
Keeping up with the lab samples that go to JK
Report results to shipping if the compounds in question are released to ship and complete the green sticker process
Converting formulas from lbs to parts
Sizing batches for lab trials
Determining what chemicals are needed
Mixing lab trials
Maintaining the lab area and mixer area
Organization of lab chemicals, tools, shadow board, ect.
Have an understanding of where specs come from and have an understanding of ASTM callouts
Testing trial Rubber
Reporting results of finished trials
Ability to compare data on excel between different trials and keep data in order
Come up with compound changes in order to meet specs (done alongside the PDL)
Procuring and shipping samples to customers and/or outside testing facilities
Reup Solutions - Home & Business Contractors
Feb 2018 – March 2019
Project Manager/Quality Specialist
Initiate all new contracts. Including material, labor, and time of completion costs.
Maintain all equipment and maintenance schedules.
Provide all relevant PPE for each site.
Meet with lead carpenter, electrician,
Plumber, and customer to provide quality/expectations checklist.
Responsible for assigning laborers to each site and staging assignments according to life of the project.
Responsible for auditing pre-existing structures for safety and additional labor.
Responsible for training and process development for project sites.
Audit completion of each stage of project.
Meet daily with team leads concerning any process, labor, or project changes.
Meet with customer weekly to access any quality concerns, new work order tickets, and/or schedule changes within the boundaries of the contract.
Hyundai Glovis West Point, GA
May 2016 – Feb 2018
Quality Assurance Supervisor
Supervised VPC quality assurance activities to ensure compliance with GLOVIS and customer quality standards.
Achieved quality assurance objectives by contributing information and analysis; identifying and resolving problems; completing in-process audits; determining system improvements; targeting poor performance and facilitating change.
Investigated customer quality complaints and collaborates with management to develop process improvements to include training methods. Investigates faulty components, parts, accessories, and installation methods for root causes.
Coordinated customer stop sales, PUPs, campaigns, RTPs, and special requests. Tracked completion progress, timeliness, and quality of work.
Coordinated, responded, and participated in customer POD and IQS audits. Created presentations and reports for customer queries.
Performed In-Process audits for every campus department.
Performed Rail and Truck Tests to ensure quality standards and fit purposes.
Performed Load Line audits to verify quality inspection prior to ship out.
Performed capability audits for the entire operations to measure performance and identify opportunities for growth and improvement
Monitored distributor and factory campaigns to ensure parties meet expectations of work requests and track completion of the campaigns.
Assisted in training programs to ensure standard compliances.
Created A3 Panel documents by establishing root cause and developing countermeasures through investigation processes.
Coordinated quality related inquiries from the customers.
Developed Awareness Program to ensure cross functional teams were alerted and trained for any quality issues, countermeasures, dealer claims, and customer concerns.
Saehaesung Alabama LaFayette, AL
June 2012 – November 2015
Floor Manager
●Directed and managed plant operations for production, maintenance, quality, shipping, and receiving.
●Coordinated plant activities through the planning with departmental managers to insure the total manufacturing objectives are accomplished in a timely and cost effective manner.
●Implemented cost effective systems of control over capital, operating expenditures, manpower, wages and salaries.
●Established and monitor overall plant performance for production and quality standards.
●Controlled and minimized labor overtime, premium freight and repair expenses.
●Maintained existing plant facilities and equipment; replace, or make adjustments to plant facilities and equipment when necessary.
●Provided leadership and training to accomplish the company goals and objectives.
●Implemented and maintained preventative maintenance programs.
●Incorporated shop floor organization and plant cleanliness among plant personnel.
●Provided direction, development and leadership to departmental supervisors and team leads.
Quality Assurance Supervisor/Quality Manager/IT Administrator
●Responsible for Quality Assurance for entire Plant 2 and Communication Liaison for Plant 1(Andalusia, AL) & 2 between Sewon America(SA), Mobis and Kia Motors America(KMMG).
●Created Problem Solving Team and Reported out to SA, Mobis, and KMMG on Countermeasures for Plant 1 and Plant 2.
●Created New Hire Training and Weekly Training Program; Trained all New Hires and Weekly Training of entire SHS 2 workforce.
●Responsible for Scrap Reports and Reduction of Scrap.
●Created new Innovative Response System for Operators to Contact QC or Maintenance.
●Ensured every Department followed Work Standards, Procedures, and Policies.
●Responsible for Monthly Internal Audit and Contact (Responsible Party) for Quarterly External Audit (Hyundai Glovis, SA, Mobis, KMMG).
●Responsible for all Quality Defects; Training, Problem Solving, Countermeasure, Reporting, and Reduction.
●Document Changes (Document Control), Machinery, Logistics, and Planning.
●Enhanced Department and Organization Reputation by Accepting Ownership for Accomplishing new and Different Requests; explored opportunities to add value to job accomplishments.
●Analyzed Trends of Workforce, Defects, Machinery, Logistics, Materials and Production.
●Worked Extremely Close with HR; New Hire Interviews, Exit Interviews, Employee claims, OSHA Standards Enforcement, and Safety Enforcement.
●Responsible for growth of Operators, Maintenance Techs, Team Leads, and Supervisors.
●Installed and Managed Plant Wide Surveillance System(Web Enabled)
●Managed and maintained all IT Hardware and Software.
ReUp Solutions Computer Repair and More (Self-Owned) Valley, AL
June 2009 - 2012
President-Owner
All Business related tasks (Marketing, Billing, Accounts Payable, etc)
Contractor – InterCall – Senior Enterprise Tech
●Help Desk Support – Corp Executives(West Point Operations), Sales(US), Telecom(WP Operations), and Training Dept(West Point Operations)
●Create/Remove New Hires/Separations using Active Directory, CA Provision Manager, and SCCM
●Project Lead for Office 2007 Upgrade Installation
●Project Lead for IE 7/8 Upgrade
●Project Lead for Processes and Installations for Billing and Reservations Systems for Genesys(Company Acquisition Video/Audio Conference Provider)
Contractor – Kiddie Kollege Daycare – On Site Technician
●PC Repair and Purchases
●Network PC's and Printers
●Consulted and Installed Touch Screen Units for Computer Lab
Contractor – C&H Tax – On Site Technician
●PC Repair and Purchases
●Installed/Networked Tax Software and Supported
●Setup/Supported VPN and trained usage
●Setup Printer Network
Rexnord Industries Milwaukee, WI
May 2006 – June 2009
Network Engineer/Level II Analyst
●SOX Compliance Policies(including server room mgt: temp, humidity, and access standards)
●Supported 51+ facility networks, software, and hardware
●Installed configured servers, ghost images, packages, printers, network licensed server apps, manufacturing CNC machine software, and vast array of site specific software.
●Extensive Nortel PBX knowledge; facilitated ITC Deltacom on phone moves and maintained voicemail administration.
●VOIP support for I3 phone system used at various location throughout the company
●Supported and maintained wireless handheld device server, tool room inventory server, and engineering code writing server.
●Highly involved in New Orleans facility move to St. Rose, LA: including VOIP phone system, end users pc, servers, Xerox printers, and shop floor CNC machinery.
●Extensive SCCM knowledge, Wise Package Studio, VMware, Computer Associates USD, ADT E-Time, PeopleSoft CRM, and Mainframe Database.
InterCall, Inc. West Point, GA
February 1997 – February 2006
System Tech Analyst and Escalation Tech Analyst
●Provided support for network computers and large server environment(1000+ machines)
●Provided support for all hardware and software used by organization.
●Responsible for the entire day-to-day admin of systems at three locations.
●Ensured platforms and/or systems were operating properly at all times
●Performed network installation of ADP (time clocks) and performed troubleshooting for any issues that originated.
●Knowledge of Computer Associates USD ticketing system.
Level IV Technician
●Technical support for all Internet based platforms (6) and
●Company service products (20+)
●Designing and maintaining databases (Access)
●Tier II level support for major data conference vendors
●Supported Web Data recordings
Reservationist/Implementations/Expert RSVP
●Managed 20 to 30 employees in absence of supervisor
●Monthly Billing
●Executed Rep Rate Changes
Inside Sales Meeting Consultant
●Inside Sales Meeting Consultant
●Sourcing, blue printing, and new business
●Inbound and outbound customer service
JC Penney Columbus, Georgia
November 2000 - February 2001
Department Manager
●Managed 30-40 employees
●Arranged inventory
●Controlled money disbursements and money intakes
●Analyzed employee performance
●Prepared year-end and beginning year performance records
●Perform tasks for Corporate Exec. and buyers
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