SKILLS
+ Outstanding Customer
Sra le
Saale) ol)
+ Operational Planning
SEs o aa)
+ Inspiring Leadership
Leading by Example
+ Subject Matter Expertise
(SME)
+ Processes and Procedures
+ Product Knowledge
+ Issue Resolution
* Goal-Oriented
ee el es ae
+ Customer Rapport
EDUCATION
UR
Bulacan State University
Malolos, Bulacan, Philippines
Bachelor of Computer
Engineering: Computer
engineering
Mary Rose
Plamenco
© ad4ge7@r.postjobfree.com
0 Bustos, Bulacan 3007
SUMMARY
Team-focused Supervisor Leader with 7+ years of experience
working in customer service environments. Highly skilled in
texhnical, particularly in technical.issue.
Committed Supervisor Leader with extensive background in
bpo industry. Providing excellent leadership to staff, motivating
teams . Proven track record producing positive results within a
designated timeframe.
Reliable, capable and enthusiastic Supervisor able to take on
diverse management duties. Equipped with extensive
experience supporting, developing and motivating teams to
lead continuous improvements.
EXPERIENCE
03/2020 - currently work here
Supervisor Leader
Afni philippines inc Commonwealth quezon city, Philippines
+ Aligned day-to-day activities with targets set by upper
management.
Handled disputes and objections within timeframe,
maintaining customer satisfaction.
Upheld superb customer service standards, leading junior
team members by example.
Motivated team members to provide excellent customer
service through positive and maximising overall efficiency.
Delegated tasks to team members according to strengths,
maximising team efficiency and sales.
Developed professional relations with company employees of
organisation to enhance trust and reliability.
Strategically planned shift schedules, processed holiday
requests and granted leaves to optimise labour costs and
productivity.
Met monthly objectives by providing personalised, friendly
and knowledgeable customer assistance.
Equipped staff with knowledge and skills to reach company
targets, coaching and mentoring new joiners and under
performing employees in best operational practices.
+ Tracked employee productivity, performance and task
completion to meet quality standards.
+ Investigated and resolved customer complaints within target
timescales to increase retention and loyalty.
Strategically delegated tasks throughout multidisciplinary
team to yield maximum productivity.
+ Provided one-on-one coaching to improve productivity and
skills of employees.