TRAYONNA

WILBANKS

trayonnawilbanks@gmail

.com

703-***-****, 703-***-****

Alexandria, VA 22202

Highly enthusiastic customer service professional with 6 years client interface experience,Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Customer- focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry also Core Strengths Active listening skills Strong organizational skills Seasoned in conflict resolution Sharp problem solver Large cash/check deposits expert Customer service expert Opening/closing procedures Energetic work attitude Adaptive team player Critical Thinking Filling Email Internet research Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. PROFESSIONAL SUMMARY

Safe Haven Daycare - Childcare Assistant

Alexandria, VA • 08/2021 - Current

CHRISTIAN HOME OF JOHNSONTOWN - Childcare Worker

Johnstown, PA • 05/2017 - 06/2019

WORK HISTORY

Engaged with children individually to encourage physical activity and academic curiosity.

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Observed play activities to identify positive behaviors and areas in need of improvement, implementing

behavior redirection where appropriate.

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Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

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Enforced rules and managed behavior through

developmentally appropriate discipline.

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Planned and guided age-appropriate tasks like reading, crafts and trips with the group home

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Administered prescribed medication in pill, liquid and shot format.

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Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

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SKILLS

• Childcare Regulations

• Field Trip Facilitation

• Developmental Focus

Social and Emotional

Development

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Planning and Leading

Activities

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Activity Station

Maintenance

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• Dietary Needs

Allergic Reaction

Procedures

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Progress Reports and

Documentation

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Potomac High School

Oxon Hill, MD • 05/2007

General Studies

EDUCATION

hight Student body

government representative

Dollar General Store - Lead Sales Associate

Johnstown, PA • 11/2015 - 08/2017

Harris Teeter - Cashier

NORTH EAST, DC • 03/2012 - 04/2014

01/2008 - 01/2014

team member

Suitland, MD 2007, MD • 02/2008 - 10/2012

Kept notes of behavior issues, food served and

medications administered to children.

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Trained, coached and mentored new sales associates for maximum performance.

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Provided exceptional customer service to foster client loyalty and satisfaction.

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• Reported sales data to upper management for review. Kept detailed track of sales and customer information in company system.

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Monitored sales team performance and provided

constructive feedback.

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Helped customers complete purchases, locate items and join reward programs.

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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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Worked closely with shift manager to solve problems and handle customer concerns.

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Promoted customer loyalty and consistent sales by

delivering friendly service and knowledgeable assistance.

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Gathered information to research [Area of study] to contribute to [Type] project.

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Worked in team environment to maintain high levels of productivity.

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• Wendys

Worked as a team member performing cashier duties, product assistance and cleaning

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• Cashier harries teeter

Successfully interacted with customers and retail buyers to expedite orders

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• Cashier best buy

Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers in

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finding out-of-stock items.Stocked and rotated inventory regularly.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

• Shift supervisor kfc

Performed store opening duties, including counting cash drawers and checking all equipment for proper

functioning.Stocked and rotated inventory

regularly.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

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