Customer Service Account Manager
Resume:
Amanda Woodard
Customer service account manager
Ridgeway, VA 24148
ad4fso@r.postjobfree.com
To obtain a position that will allow me to utilize my organizational and leadership skill sets, while sharing my customer service strengths with others to assist in not only meeting, but exceeding goals set by the company. I am a quick learner and catch on to things very quickly. I can multitask as well
Authorized to work in the US for any employer
Work Experience
Fulfillment Specialist
TCW Global/LegalZoom - Remote
August 2023 to Present
I handle incoming calls for clients that want to check status of their trademark application. I help assist client in scheduling appointments with the intake specialists as well as the attorneys. I communicate directly with the attorneys when clients have questions regarding their trademark Customer Service Account Manager
Hooker furniture - Martinsville, VA
August 2017 to April 2023
I answer calls for dealers to check order statuses. I process claims on damaged furniture. I process orders. I handle 3 brands that Hooker carries verses the one brand others did. Went to the furniture markets to view new furniture. Ran reports using excel. I also worked part time as one of my sales reps assistants helping with entering orders, processing claims, scheduling her market appointments, creating pricelists for her dealers, creating sku sheets for the high demand dealers. VIRTUAL SALES REPRESENTATIVE -SUBJECT MATTER EXPERT CENTURYLINK - Remote
December 2012 to August 2017
Provide exceptional customer service by answering billing inquiries, general troubleshooting, as well as Sales. I was also a trainers assistant or SME with new hire classes. I would do live side by sides, coaching sessions and support of new hires throughout their training before transitioning to their teams.
REHAB TECHNICIAN
THERAPY ASSOCIATES OF MARTINSVILLE - Martinsville, VA March 2012 to August 2012
I assisted the therapists by prepping the patients for their therapy exercises by cleaning all the necessary equipment both at the start of the day and after each session with a patient. I also ran the front office aspect of the business by answering calls, scheduling appointments, verifying insurance coverage as well as obtaining approvals. I was expected to keep all paperwork in order by filing folders in an alphabetical format for quicker location of patient files.
RETAIL SALES CONSULTANT
NTELOS - Collinsville, VA
January 2009 to December 2010
Education
Bassett High School
2001
Skills
• Order Entry
• Office Administration
• Account Management
• Insurance Verification
• Administrative Experience
• Data Entry
• Sales
• Microsoft Outlook
• Clerical Experience
• Computer Operation
Languages
• English - Fluent
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