Customer Service Collections Specialist

Timothy Culpepper

Current Location: Dallas TX Phone number 469-***-****

Professional Summary

•Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt.

•Persistent with customers and seasoned in overcoming objectives.

•Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.

•Reliable, with excellent judgment and strong problem-solving abilities. Proficient in SAP, Oracle and Salesforce and Intermediate in Excel.

•Based out of Richardson, TX, available to join at 2 weeks’ notice, if selected.

Education

•Diploma in General Education East High School, Waterloo, IA 05/1982

•Accounting and Material Control Army Quartermaster Center and School, Fort Lee, VA

Skills

•Aging reports analysis

•Cash application

•Customer service

•Computer skills

•Leadership

•Multitasking abilities

•Conflict resolution

Professional Experience

Senior Commercial Collection Analysts Waterloo Ontario 3/28/2022 – 2/18/2024

. Reconciled troubled and escalated accounts.

. Manage top ten delinquent accounts

. Contacted 40 past pat due accounts daily

. Reported updates to management concerning past due accounts.

Senior Commercial Collections Analyst CalAmp - Richardson, TX 12/2020 - 01/2021

•Collected past due accounts with an average of two months delinquency.

•Negotiated with account holders to devise repayment plans and minimize collections receivables.

•Researched, analyzed and settled 20 disputes per week.

•Processed payments and applied to customer balances.

•Handled 60 outbound and inbound calls daily with the goal of collecting debt owed.

•Achieved performance goals on consistent basis.

Commercial Collections Lead BSN Farmers Branch, TX 08/2018 - 04/2020

•Trained new team members on scripts, company services and collection strategies.

•Maintained high volume of calls and met demands of busy and productive group.

•Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.

•Listened to customers and negotiated solutions that met creditor and debtor needs.

Senior Collections Analyst Hudson Energy - Irving, TX 01/2014 - 07/2018

•Handled 50 outbound and inbound calls daily with the goal of collecting debt owed.

•Achieved monthly goals of $500,000 through effective use of Collections and Analytical skills.

•Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

•Researched, analyzed and settled 20 disputes per week.

•Researched accounts and follow up to resolve collections issues.

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