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Customer Service Medical Records

Location:
Washington, DC
Posted:
March 19, 2024

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Resume:

Sharon Davis Beal

*** ****** ***** ******

Warner Robins, Georgia 31088

404-***-****

ad4fq5@r.postjobfree.com

Statement

Proficient use of electronic medical records, customer service, payroll, ordering of supplies, scheduling meetings/appointments, administrative/medical transcription and medical record processing and filing. Proficient in medical chart review, and annual patient chart inspection/audit per protocol. Experience structured auditing criteria for medical record documentation sent for HEDIS measures. Maintained productivity. Knowledgeable, dependable and professional Licensed Practical Nurse/ Wellness Nurse 25 + years. level with less than 5% error rate on an ongoing basis.

Professional Experience

LPN/Wellness Nurse August 02, 2021 – April 2022

Pavilion Family Medicine

Warner Robins, Georgia

Provided in person, remote calling and live follow up in the office Customer Service.

Adhere to break and lunch times based on business needs.

Quality of work audited based on actionable to include proper documentation.

Perform Annual Wellness Visit Exams

Perform initial assessments for patients

Perform venipuncture

Perform point of care testing (COVID, FLU, Pregnancy, Hemoglobin, HgbA1c, Microalbumin, Strep, PT/INR, FSBS, EKG, etc.)

Medication reconciliation/send refills to pharmacy

Physician Substitute February 17, 2020 – June 19, 2020

Biotest Pharmaceuticals

Norcross, Ga

Provided Customer service through all interactions via phone, remote and in-person.

Adhere to daily break and lunch schedules

Received quality audits on documentation and other actionable.

Determined donor suitability

Conducted confidential and effective interviews with donors

Assessed results of donor screening and laboratory tests to determine initial and continuing donor suitability

Conducted physical assessments and conducted follow up via phone

Managed over 100 clients per day and client participation increased by 15-20% daily

Conducted weekly chart review per SOP and Facility Physician final review.

Dosing Nurse/LPN August 3, 2019 – June 2020

GPA Treatment, Inc.

Doraville, Georgia

Dosed clients at dosing window and monitored them for reactions to medications

Performed initial assessments for new clients, obtaining medical history, medication/drug use history/inpatient/outpatient historical treatment

Performed venipuncture for labs, obtained urine specimen for drug screen, placed PPD and read PPD per protocol

Provided customer service over the phone, remotely and in -person as applicable.

Adhere to daily break and lunch schedules based on staff.

Work audited for quality of documentation and tasks assigned.

Dosing Nurse /LPN January 2018 – March – 2019

Atlanta Metro Treatment Center9

019

Norcross, Georgia

Performed initial intake assessment, verifying previous treatment from other facilities and current medication doses

Provided customer service over the phone, remotely and in -person as applicable.

Adhere to daily break and lunch schedules based on staff.

Work audited for quality of documentation and tasks assigned.

Administered medications, checked clients before and after administration, documented medication dose, time, and reaction if any

Performed annual assessments, called clients to schedule appointments, labs, and outpatient therapy

Office Nurse/LPN January 2017 – December 2017

Mahone Staffing Agency

Georgia Urology/Atlanta, Georgia

Obtained medical history, baseline vital signs, medication reconciliation

Assisted MD with office procedures, performed KUB and renal ultrasounds to document the measurement of bladder

Performed venipuncture for office labs, administered medications, refilled RX via electronic medical record.

Provided customer service over the phone, remotely and in -person as applicable.

Adhere to daily break and lunch schedules based on staff.

Work audited for quality of documentation and tasks assigned.

Performed 24-hour call back for surgical patients, discussed results with MD for possible change in patient treatment

Office Nurse/LPN January 2016 – December 2016

Mahone Staffing Agency

Urology Associates/Marietta, Georgia

Obtained medical history, reconciled medications, ordered medications from pharmacy

Assisted MD with outpatient procedures, monitored vital signs during procedure, documented MD verbal notes and measurements during procedure, applied dressing to surgical sites

Provided customer service over the phone, remotely and in -person as applicable.

Adhere to daily break and lunch schedules based on staff.

Work audited for quality of documentation and tasks assigned.

Documented nurses’ documented patient’s tolerance to procedure/medications

Instructed patients in care of surgical site

Office Nurse/LPN October 2012 – August 2013

Piedmont Medical Care Corporation

Piedmont Physicians/Atlanta, Georgia

Managed and completed authorizations for medical records requests

Coordinated prompt and efficient processing of call backs, referrals, outpatient labs/radiology appointments

Provided customer service over the phone, remotely and in -person as applicable.

Adhere to daily break and lunch schedules based on staff.

Work audited for quality of documentation and tasks assigned.

Assisted MD with office procedures, immunizations, vision screens, hearing tests, obtaining specimens, preparing specimens for lab processing

Office Nurse/LPN October 2010 – September 2012

Tift Regional Medical Center

Affinity Clinic, West Campus/Tifton, Georgia

Scheduled outpatient cath lab procedures, completed medical records, obtained prop labs and x-rays, reviewed medication lists, noted allergies and new medications

Updated electronic medical records: medications, medical history, surgical history

Facilitated clerical duties, answered phones, filing, notifying authorized parties of processed request for medical records, call backs, scheduling appointments and processing payments

Provided customer service over the phone, remotely and in -person as applicable.

Adhere to daily break and lunch schedules based on staff.

Work audited for quality of documentation and tasks assigned.

Notified patients of lab results, medication changes, new plan of care

Performed chart audits and regulatory inspections of medical equipment

Licensed Practical Nurse February 1998 – October 2010

Phoebe Sumter Medical Center

D/B/A Sumter Regional Medical Center

Americus, Georgia

Monitored and administered patient care, ventilator patients, tube feeding, catheter care, dressing changes, iv access pic line care, etc.

Monitored all telemetry patients, CCU, Med/Surg, ER

Provided pediatric care, iv access, iv medications, oral medications, venipuncture

Provided customer service over the phone, and in -person as applicable.

Adhere to daily break and lunch schedules based on staff.

Work audited for quality of documentation and tasks assigned.

Performed venipuncture for oncology patients, administered iv medications, observed for reactions, scheduled follow up appointments

Outpatient Registration Clerk June 1993 – February 1995

Crisp Regional Hospital

Cordele, Georgia

Registered patients for outpatient procedures: same day surgery, emergency room visits, radiology, laboratory, etc.

Verified insurance benefits for all services

Posted payments for services

Provided customer service over the phone, and in -person as applicable.

Adhere to daily break and lunch schedules based on staff.

Work audited for quality of documentation and tasks assigned.

Scheduled follow up appointments for outpatient care

Follow up care phone call to outpatient surgical patients

Catalog/Credit Supervisor/Mgr. July 1985 – June 1993

J. C. Penney Company

Cordele Square/Cordele, Georgia

Supervised and managed catalog and credit department, posted credit card payments, shipping and receiving of weekly shipments

Received and checked in catalog orders, called customers for order pickup

Provided customer service over the phone, remotely and in -person as applicable.

Adhere to daily break and lunch schedules based on staff.

Work audited for quality of documentation and tasks assigned.

Performed payroll entry and vacation, sick pay, and all other payroll functions

Performed inventory for the department on a monthly basis

Assisted customers with questions, concerns, or any issues in reference to our products

Helped promote continued customer interest in the company’s products and services

Legal Secretary June 1982 – June 1985

Hurt, 678-***-**** Pfeiffer & Hyman Attorneys at Law

Cordele, Georgia

Provider internal and external customer service.

Adhered to break/lunch timeframes; based on business need timeframes.

Drafted legal documents, summonses, motions, subpoenas, divorce decrees

Conducted research, coordinated case preparation

Distributed mail

Posted payments for services

Prepared calendar for scheduled court cases

Education

Master of Health Administration

Kaplan University

Chicago, Illinois

Graduated: January 2017

Certification in Funeral Home Services/Management

Stafford Career Institute

Champlain, New York

Certified: November 2014

Bachelor of Science

Kaplan University

Graduated: May 2012

Licensed Practical Nurse

South Georgia Technical College

Cordele, Georgia

Graduated: August 1997

Crisp County High School

Cordele, Georgia

Graduated: June 1984



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