Claims Adjuster Customer Service
Resume:
Kelly C. Dorman
Insurance Adjuster
Cell : 817-***-**** ad4fou@r.postjobfree.com
SUMMARY:
Experienced independent all-lines licensed Insurance adjuster for 3 plus years home state of Texas. Demonstrated expertise in investigating, analyzing and settling property insurance claims. Proven Track record of exceeding performance targets, managing large caseloads, and delivering exceptional customer service. A seasoned professional with over 3500 + claims processes and over 20 years of experience in a diverse range of business management applications including market analysis, Disaster relief, sales and team building. Strong communication skills, coupled with a detail-oriented approach, ensure accurate claim assessments and successful settlements. Proficient in insurance policy interpretation, data analysis, and claims management software. Recognized for leadership skills in driving process improvements and achieving operational efficiencies. Dedicated to providing prompt and effective claims resolutions. Seeking an opportunity to utilize my skills and experience to contribute to a successful adjusting career.
EXPERIENCE :
Pilot Catastrophe
08/2020- 03/15/2024
Inside Desk Adjuster / File Reviewer / Field Large Complex / Total Loss Certified adjuster, Commercial claim’s, Allstate (CQ685) / State Farm (VABFGD)
Hawaii Wildfire 1 of 15 adjusters personally selected for event.
Managed assigned claims caseload comprised of claims with complex damages including specialty claims. Updated initial reserve levels.
Investigated claim damages by conducting research from various sources, including the insured, third parties, and external resources.
Business interruption
Texas Wind / Hail / Water losses
Claim Manager, File Examiner / Reviewing files for estimating accuracy.
Hurricane’s IAN, IDA, Delta, Zeta, Laura, Large Loss Adjuster / Property / Commercial – Residential Adjuster
Inside Claim handling Property & Commercial
Supplement processing, ALE, Contents, BI
Virtual Claims processing
Large Loss / Total Loss Adjuster
Complex / detailed claim handling
Advanced in Xactimate and XactAnalysis
Knowledge of building Materials and construction
Knowledge in Dwelling Fire, HO3,HO4, HO6 policies
Thorough knowledge in commercial claims handling
Maintained accurate and current claim file documentation throughout the claims process for complex claims.
Collaborated with internal teams to ensure timely processing of claim, delivering exceptional customer service
Managed large caseload, meeting tight deadlines and consistently exceeding performance targets
Recognized for achieving top level customer service satisfaction scores
Massachusetts Wind, Hail, Ice Damning, Water backup, complex total loss claim handling
Louisiana Wind and Hail
Ryze Claims
Commercial Claims Adjuster inside remote Handling 10/23-12-23
Inside Claim handling Property & Commercial
Supplement processing, ALE, Contents, BI
Virtual Claims processing
Complex claim handling
Clear Point Claims
Daily Claims Adjuster Texas 04/2022- 12/2022
Residential / Property
Wind / Hail
Septic Back up
Advanced in Xactimate and XactAnalysis
Best claims
3/2022 – 4/2022
Residential / Commercial Adjuster, Field
State Farm Deployment
Mississippi Wind and Hail claims
Commercial and property claims
Large Loss / Total Loss
Complex Losses
Wind / Hail
Septic Back up
Flood
Large Loss
Complex claim handling
Knowledge of building Materials and construction
Knowledge in Dwelling Fire, HO3,HO4, HO6 policies
Thorough knowledge in commercial claims handling
Completed 50 claims assigned
Alacrity
04/2021-06/2021
Residential Property Adjuster
Liberty Mutual / Safeco
Handling Wind and Hail Claims Texas ( Field )
Commercial and property claims
Large & Total Loss
Complex Claims
Knowledge of building Materials and construction
Knowledge in Dwelling Fire, HO3,HO4, HO6 policies
Thorough knowledge in commercial claims handling
M&D Roofing and Construction
04/2017 – 09/2020
Sales / Project Manager / Contractor
Sales and client development
Inspecting roofing systems and exterior / interior damage to homes & commercial Properties
Pricing
Project managing roof installs as well as interior construction & Remodel.
Supplement Handling with Insurance on additional needs or damages observed for clients
Liaison with insurance on clients behalf
Train new staff
Advanced in Xactimate and XactAnalysis
Challenger Freight Systems
Dates employed 08/2018 – 08/2020
Sales Account Executive International, Domestics, 3PL supply Chain
Provided collaborative logistical support for Hurricane Michael
Responsible for achieving sales volume/business targets, control outstanding & co-ordinate with other functions wherever the need be.
Generating new clients for Export, Import and cross-trade activities.
Confiance Transportation LLC
Dates Employed 06/2016 – 08/2018
Vice President Sales and Development
Managed Sales team of 10
Provided collaborative logistical support for Hurricane Irma
Responsible for achieving sales volume/business targets, control outstanding & co-ordinate with other functions wherever the need be.
Global Net Logistics
Dates Employed 01/2014– 06/2016
• Manage operations team of 12 people
• Increased sales by 40% in designated area
• Managed Asset based fleet and Drivers
• Manage the hiring, training and development of staff
• Managed Domestic and international operations and disaster relief program
• Creating new Key Accounts, Managing Existing Accounts, and Building strong relationship with decision makers
• increased sales in assigned territory by 40%
Leading Edge Logistics
Dates Employed 9/2010 – 1/2014
Regional Sales Director, International Operations, Dallas Office Supervisor
• Sales & Marketing
• Internationals operations Director
• Dallas office operations manager responsible for overseeing 5 employees.
• Delivering effective sales presentations ; creating and presenting sales training programs
• Creating new Key Accounts, Managing Existing Accounts, and Building strong relationship with decision makers
• Produced 30 % area annual sales growth.
• Increased productivity by 30%
• Saved 12% of annual budget by re-structuring carrier contracts
• Creating new Key Accounts, Managing Existing Accounts, and Building strong relationship with decision makers
• Identifying opportunities aimed towards scaling up business from the existing corporate clients.
• RFQs, pricing, proposal preparation
• Generating new clients for Export, Import and cross-trade activities.
• Ensured operations comply with OSHA and MSDS standards.
• Handled all international operations for 5 sales representatives within the company
Skills: Proficient in Microsoft Word, Excel, Power point, Xactimate, Symbility, Gemini,Power Point, customer service, customer service management, Detail oriented, excellent time management, Estimating accuracy & compliance. Experience in handling claims for All State, State Farm Certified, Twia Certified, Liberty Mutual, Safeco, Farmers, American Family, Front Line, Mercury, Hippo and USAA . California Earthquake, Nicta, Nationwide, Chubb, Swyfft commercial .
Education: High School Diploma / Tarrant county Community College / Midwestern State University
References:
Rudy Phillips
Independent Insurance Adjuster
Cell: 940-***-****
Rhett Corey Finley
Claims Manager
Cell: 903-***-****
Kenneth Johson
Independent Insurance Adjuster
Cell: 251-***-****
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