JAMES RANKIN

SENIOR BUSINESS ANALYST

*** ****** ******, ****** ****, PA 19026

201-***-**** ad4fmc@r.postjobfree.com

SUMMARY

Successful experience as a Senior Business Analyst specializing in clinical and claims-based Healthcare IT.

Proven business analyst, project management and managerial skills with a focus on dynamic problem-solving.

Recognized for leadership abilities, strong organizational skills, and effective interpersonal communication.

Proficient in Agile, Scrum, Kanban, and Waterfall methodologies.

Technical Proficiency

Microsoft Office: Excel, One Note, PowerPoint, Project, Visio, Word

Business Software: Concur, Confluence, Hipchat, Jira, Photoshop, Report Builder, Salesforce Chatter, SAP, SharePoint, Slack, Snagit, SQL Server Management Studio, Symphony, Taleo, Vantage

EHR Technology: Incedo, Nextgen

PROFESSIONAL EXPERIENCE

InfoMC, Conshohocken PA (07/2019 – 10/2023)

Senior Business Analyst, Implementation

Spearheaded the creation and testing of business requirements for Incedo - claims-based EHR software specializing in behavioral health and substance use disorder billing.

Managed form and letter development for authorizations, serving as an SME for clients like Aetna, Optum and Sutter demonstrating expertise in SSRS, HIPAA code sets and ICD9/ICD10 coding.

Designed and oversaw business analysis artifacts including Requirements Traceability Matrix (RTM) and Business Requirements Documentation (BRD).

Supported client implementation through workbook design, developing complex testing plans, and style guide creation.

Executed project manager duties, including project plans, timelines, and work effort estimations.

JPMorgan Chase, Wilmington Delaware (03/2019 – 06/2019)

Business Analyst Consultant

Documented project details, identified impacts, and prepared business & functional requirements for Chase credit card enhancements.

Participated in scrum meetings providing daily status reports.

Collaborated with marketing services, business architects and SMEs at all levels of the Chase Software Development Life Cycle (SDLC).

Personal Caregiver (05/2018 – 02/2019)

Provided comprehensive assistance to an elderly individual in day-to-day activities and health maintenance.

NextGen Healthcare Information Systems, Horsham, PA (10/2005 – 04/2018)

Senior Business Analyst, Supervisor

Led efforts to design new Physical Therapy and OMM specialties, redesign Orthopedics, Neurology and Neurosurgery specialties and served as SME for internal and external stakeholders.

Collaborated with sales directors during onsite visits, improving products by identifying and addressing client needs.

Performed specialty demos with clients online, onsite and at large scale UGM events.

Managed defect triage meetings and conducted training for new hires to the defect maintenance team.

Supervised business analyst teams with emphasis on improving requirement writing processes and initiating agile training.

Introduced and documented new defect processes and error message standards.

Led hiring processes and resource discussions, managing payroll and expenses through SAP, Vantage, and Concur.

EDUCATION

Villanova University, Villanova, PA

BA in Political Science, English

Widener University, Chester PA

Certified Paralegal

Harcum College, Bryn Mawr, PA

AS in Physical Therapy

The Chubb Institute, Parsippany, NJ

Diploma in Computer Programming, Honors

Program

CERTIFICATIONS

Construx - Agile Planning and Estimation

VitalSmarts - Crucial Conversations

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