Danielle- Dani Velardi Server/Bartender,Cleaner,

Customer Service Specialist and Trainer

910-***-****

ad4fke@r.postjobfree.com

OBJECTIVE:

To obtain a position in a new job opportunity that best utilizes my skills developed through 25 years experience that I am able to settle into. One that has different areas, with many opportunities for advancement to grow as a career.

RELEVANT SKILLS:

Communication, Multitasking, Strong Team Player/Team Leader, Prioritizing, Proactive Worker, Extremely Organized, Detailed Oriented, Creative/Think outside the Box, Staff Training and Development at every level, able to lift over 50 lbs, Palletizing, hand jack, sanitizing machines/stations/tables w/full prep for running packing lines, and strength in full production service.

TRAINING/EXPERIENCE:

-Over 20 years continuously training to achieve the highest level as a Specialist in Customer Service.

-Hazardous Cleaning in:

Chemical

Bodily Fluids

Contagious Diseases

*Terminal Cleans in Cancer Center HDR/OR*

-Up to date on all OSHA standards and practices

EDUCATION:

-9/91-6/95 Smithfield High School- Smithfield, RI

Graduated GPA:92

-9/12-5/13 Brunswick Community College- NC

State Board Course Pharmacy Technician (fast track) Certified 5/13, 2 weeks later passed NC State Boards then Licensed

STRENGTH:

25 years in fast pace, heavy volume, non-stop work environment during 12-14 hour shifts, handling constant surprises, during very stressful time frames, preventing as many issues as possible, handling any situation with ease, i loved the more difficult guest with ability, skill, and experience knowing how to handle, as it was always a fun challenge for me!

awards:

Exceeding and Excelling in Customer Service- August 2017

Above is the latest award I received from Carolina Ale House called the "Spartan Award" given by corporate nominated but ultimately the owner Papa Lou decides.

I have been given the same award for Exceeding and Excelling in Customer Service from 2 other corporations of jobs I worked at.

"Best of the Bay" - yearly the Tampa Bay area newspaper does their awards for the area's local places for residents and tourists as “ MUST”, to go "Check Out"! It's decided by the word of mouth they've heard, reviews, nominations submitted, and their official choices when secretly going to check out. I received Best Bartender,

related work experience:

Bartender

FARM Restaurant - Napa, CA

November 2017 to April 2018

- Opening- complete bar setup left bare (inside 24hr resort) with extensive prep including fruit, herbs from garden, fresh natural juices for mixers, bottle beer, setting main wall bar display specialty and high end locked in cage, then speed rack with mostly used liquors for wells and bottom row, wine for bar and the WALL from downstairs liquor rooms and a wine cellar FLOOR you need a map for, followed by the dish room with shelves and racks to pull filling the bar with every style of specific glassware/stemware made for all the different types, styles, colors drinks go in. Also mini bottles of soda with no gun at bar or machine for service.

- Close - Same thing reversed including ice wells completely melted down, beer kegs unhooked with every cooler, cage, and the WALL locked up, then every piece of glassware still behind the bar run through dish to clean, polish and put on racks in dish room.

- Sun-Thur only one bartender

-Knowledge of extensive drink menu of all craft cocktails

- Extra wine education every 2 weeks at different vineyards Bar Manager set up for tasting on days off

Head Corporate Server / Trainer

Carolina Ale House - Cary, NC

December 2015 to October 2017

-Top trainer for all new employees and MIT's for corporate

- Oversee staff while opening and closing the restaurant

-Customer service while establishing rapport with locals, which became regulars and in return always built business

-Had input on corporate decisions regarding restaurant and menu

- Requested by corporate to work personal and special events on regular basis

Head Bartender/Server

On the Border - Cary, NC

March 2014 to May 2015

- Opening and closing the bar

- Responsible for training course for all new employees and new bartenders

- Assisted with weekly and monthly inventory

- Helped with scheduling for major events

- Customer service while also handing a high volume service well

-This was a failing bar in every area with profits in the red, I was asked to turn it around, which this one I did extremely well. featured bar specialty offered “Ask for a Floater” Corporate fell in love with profit on these when I implamented them at the Cary location, they made it mandatory at every location. When they put it on the menu, I was proud of that achievement

Bartender

Slainte Irish Pub - Southport, NC

January 2011 to December 2013

- Opening and closing the bar.

-Responsible for large sums of money and nightly deposits.

- Customer service for a large clientele of vacationers and local regulars.

-Brought 1 day from below the line into negative and turned it into the busiest 2-8pm shifts during the week.

-Turned the outside bar area from smoking lounge to the biggest hang out area for the locals to giant tents for events knowing how to bring the fun and make a party for everyone. Whenever I wanted a liquor ice luge sculpture made, management and Jameson made sure I got it (amazing what a big mouth, whistle, and calling people out with peer pressure challenges can do with the rest falling into place) It became mine by myself to do my thing

Bartender/Manager

Castaways - Holden Beach, NC

January 2009 to December 2010

- Open and close the bar daily as well as handling large sums of money in registers, safe, and serer checkouts.

– Responsible for ordering and receiving beer, wine, and liquor along with managing the in house stock. • -Wrote the weekly schedule for entire front of house staff.

- Run and track reports for daily sales and profits as well as monthly figures and projections. - In charge of booking, running, and designing all private parties, functions, and holidays.

-I was sought by the owner to help open up this new bar by reputation and locals recommendation

Bar Manager/Head Bartender

Carolina Wing House - Southport, NC

September 2007 to September 2008

-Due to constant recommendations by locals establishing a reputation quickly in NC, sought after by everyday in-house owner's choice to setup and run a brand new restaurant and SPORTS BAR. (1st one in the area)

-Owner #2 pick- declined, too much work

- One week later- officially became my area to take care of with weekly approval on orders, schedule, and any product adding or changes.

- One month later- All mine, one area of restaurant she knew she didn't have to worry about. Now handling all orders, PAR levels, schedule, kept constant communication we both stayed in loop, in charge of NFL ticket and TV'S.

-became the busiest bar, especially in the late night hours of 12am-2am with industry regulars, we were able to add every Friday and Saturday nights with Live Music with huge bands and local celebrity DJ’s

It became THE place to go to and have a good time!

MOST RELAVANT EXPERIENCE:

Valley Packing Industries - Roemer, WI

Production Associate (to move in Client Coach position)

May 2022-October 2022

Trained in every position, in as many lines, that I was able to pick up quickly

non-stop case lifting to put together customers' order of endcap displays for toilet paper,

repacking diapers into new, proper boxes, placing 2 out of the 4 individual boxes with sizes Ziplock bags come in, for larger combo boxes offered, etc…

BACK, BACK clean room with hand washing station, full protective gear with lab coats, hair nets, LOTS of gloves, and all earrings/piercings taken out. Area where we stood in one spot, and the line required SPEED

Moved up to training on the different machines on how to operate, stop when packaging is off to fix the problem and reset to start, refilling the machine with flat boxes, cling wrap, and tape machine

Service position- (Definitely my strength and FAVORITE position) constantly restocking product needed for every person, in every position, for 3 lines running at the same time, including the machine on the main line. Cleaning and breaking down all boxes, palletizing, hand jacks moving the next cases of product to use- then charting number verification from sticker and box codes. Combined with my strength and speed, not a single person had to call for restock again…already had everything taken care of.

Promoted with added Position:Cleaner / Sanitizer/Prep Set-up for ALL positions with product for everyone, (I even had backups) to be ready to start doing 12 hr shifts Mon-Fri with 6 on Sat overtime. Preferred amount of weekly hours!

***Special experience with the job that relates to another area of interest***

Development Training/Aid for Disabled

With Independent Living Skills- Daily and Professionally:

** When the Clients from the development program started learning the skills to become more independent, with their own jobs too, almost all held positions at the Roemer location, Each at different skill levels and abilities to work different lines, with most who were more than capable to work the higher level lines as hourly employees. I had developed a relationship with all of them and with my specialty in training, I switched from Client Coach position to Client Development Training. I was able to work side by side with each one of them as their teammate as I got them to reach more to their potential while learning the ways that are more natural for them to perform that works best. Showcasing their abilities, their skill level rises to what they are really capable of, that is easily seen by their job performance. Now you can show them how great they really are doing their job when seeing what they accomplished. Best Part, from time to time when riding the same bus as some of them, I always hear, “DANI, Hi!” I smile for the rest of the day.

ThedaCare Cancer Center, Appleton WI

Building’s Team Lead Cleaner

July 2023 to September 2023 (I will explain)

-I was recruited by a separate corporate company, specifically to raise the level of cleaning in this building, by training and helping the team with all the areas needed.

-Due to the patients this facility specializes in with the treatments, this is my specialty in the highest level, medical cleaning while also raising the standard level of cleaning that has more touch points to cover.

–As Team Leader I work together with the rest of the team, and always open to others suggestions to make anything better or easier that I don’t know. I bring everyone together as a team, so then everyone starts to help each other out with their tasks…”I was taking the trash bin down the hallway, so I got all the ones in the bathroom for you.” “Since I’ve been finishing the offices early I’ve been taking care of the stairs with so and so busy work load” -My Team

-Able to achieve in one month, but I can’t take all the credit. This is how the Center got there, throughout the building, that fast.- In my entire life I’ve never met anyone who cleans AND works the way I do, I met my clone here who started at 8am-? and I came in at 2pm-? We became a powerhouse team that the 2 of us raised the cleaning level to the highest the Cancer Center has seen with only 2 PT support cleaners to help me at night!

-Responsible for taking care of MRSA cleans in all treatment or exam rooms

-Detail cleaning in the obvious places, but I also went into all the Imaging Rooms in the Radiation hallway, CT, and PCT rooms

-As Team Leader, only one permitted and responsible for cleaning the Pharmacy. This was one of the areas I was permitted to touch and clean more areas, with items after seeing my OCD

-Also the Team Leader’s biggest responsibility is the entire HDR cleaning and doing a Terminal Clean in the OR. (This is the other area that I was permitted to touch per the Cancer Center Supervisor of the OR asked me to clean EVERYTHING in that OR, except below the top pad on the operating table)

recent PROFESSIONAL EXPERIENCE:

Jack's Maintenance Service - Neenah, WI

Cleaner/Janitor

September 2023 to Present

- Started on Floating Support backing up or covering call outs, unassisted accounts, or short staffed

- Began learning all different accounts able to be assigned to work with different team leads. I helped cover accounts from Oshkosh to Green Bay, becoming eligible to work weekends doing solo cleaning assigned to ThedaCare Gateway location

- Wanting more of a challenge in my area of specialty, switched to supervisor's recommendation getting assigned to an account

-Supervisors and management decided to pair me back up with my partner at our previous job, to repeat our high level of success again on an account that didn't resign with the company, holding both buildings.

- We have already repeated our success with a higher cleaning standard while detailing each separate department area to monitor and maintain. Again we got our compliments from the employees with the same quote, "You can definitely see the difference in cleaning from before!" Also, the client not only resigned the account with both buildings, they even gave Jack's a NEW one, adding a third building.

Dimensions Living - Appleton, WI

Housekeeping (Started as Lead Cook)

February 2023 to June 2023

-Specialty and Detail Cleaner along with all building's common areas

- Responsible for daily cleaning in all common areas with all bathrooms in am/late afternoon

- Took care of maintaining updated SDS binders, as well as filling all the spray bottles with chemicals correctly and properly labeled for the entire staff with exception of the kitchen.

- Backed up both my teammate in the Assisted Living part of the building with room cleans when needed, and my other co-worker in the Memory Care Unit.

-My Department Head let me "do my thing" that he didn't need to give me instructions, he allowed me to work directly with the "Top Boss", Dimensions Director of Sales, Linda Hobbs

Completely understanding each other with the same higher standard in cleaning and expectations that we both believed in going by the "1st Impression Rule", beginning with detailed cleaning daily building's front common areas to maintain as part of the new cleaning standard.

- Responsible for full detailed deep cleaning on all empty units after a resident either moves to a different unit or their unfortunate passing with family packing up and removing all belongings. Followed by a re-clean with sanitizing all surfaces, handles, and doors the day before residents move in, freshly cleaned and completely safe from any contagions. Also take care of any bigger touch ups maintenance always leaves.

The Mad Apple Burger & Billiard Co. - Appleton, WI

Server

November 2022 to January 2023

-Cross trained in all 3 shifts, as well as dining and pool room areas to be able to work anywhere, at any time.

-Became the pool room server for the Sunday Tournament League every week, along with certain weeks the Thursday Day League and filled in on Friday and Saturday nights closing

- Set up/worked the weekend banquets on the weekends the hotel was heavily booked with complimentary breakfast vouchers.

- Maintained a higher level of breakdown, restock, and cleaning 4 nights a week as the closer, known for getting everything done.

- Filled in as dishwasher on busy Saturday Day shifts for 3 weeks with extra cleaning to help out during the holidays.

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