Customer Service Representative

Roseann

LaSala

Customer Service

Representative

Roseann LaSala

*** ********* *****

Coram, N.Y. 11727

631-***-****

ad4f7g@r.postjobfree.com

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Skills Professional Customer Service Representative with over 20 years of experience in a variety of fields addressing and resolving complex customer queries. Passionate about building strong client relationships, driving brand loyalty and increasing customer engagement. Passionate about improving the quality of people’s lifestyles through unsurpassed care and service while achieving company goals.

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Experience AHRC-Suffolk / House Manager

April 2020 - October 2022 - Westhampton N.Y.

Managed an 8-bed home for intellectually and developmentally disabled individuals. Provided individual support plans for each resident based on their needs and preferences to ensure they received the highest quality of care possible. Created an environment where residents felt safe, supported, respected, valued.and heard. Promoted independence by providing opportunities for choice making within routines and activities. Monitored residents’ physical and emotional well-being and safety while adhering to all NYS and OPWDD guidelines, policies and procedures. . Private Residence / Home Health Caregiver

May 2018 - February 2020, - Islip, N.Y.

Full-time caregiver to a married couple in their 80’s who were newly diagnosed with Parkinson’s Disease, Alzheimer’s and dementia. Assisted with bathing and grooming and all activities of daily living. Responsible for medication management, meal preparation and transportation to and from medical appointments. Played games, exercised and listened to their stories of love and a life well lived

Bertucci’s Italian Kitchen & Bar / Restaurant Manager February 2014 - April 2018 - Hauppauge, N.Y.

An energetic, hands-on restaurant manager with over 20 years customer service and management experience. Increased sales by ensuring 100% guest satisfaction by anticipating guests needs and delivering the highest level of hospitality. HIred, trained and motivated staff to reach and surpass sales goals. Wrote weekly schedules for a team of 30+ front-of-house staff members. Inventoried and ordered all beer, wine and liquor on a bi-weekly basis..

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