LeShanta J. Maldonado

Spring, TX *****

(M) 612-***-****

(E) ad4f35@r.postjobfree.com

PROFESSIONAL SUMMARY

Exceptionally detailed, organized, and highly accurate administrative assistant professional with 10 years of field experience and a unique ability to successfully manage multiple secretarial projects.

SKILLS

Organizational Skills Technology

Time Management Interpersonal Skills

Communication Skills Problem Solving Skills

Multi-tasking Planning

Scheduling Record Keeping

Supervising Training

CERTIFICATIONS: Administrative Assistant Certification; CPI Non-Violent Crisis Prevention Intervention Certification

PROFESSIONAL EXPERIENCE

Customer Service Representative

Oct 2021- currently

Answered all mainline calls and directed to corresponding party.

Bill shipments pursuant to applicable tariffs and pricing agreements

Recognize and resolve documentation errors

Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

Process over, short, and damaged freight and related documentation for customer resolution

Performed other administrative duties as delegated by Program Director. Customer Service Representative XPO Logistics(Robert Half) August 2021-Oct. 2021

Answered all mainline calls and directed to corresponding party.

Bill shipments pursuant to applicable tariffs and pricing agreements Medical Device Specialist Boston Scientific

May 2018-Sept. 2019

Virtual Recruiter Manpower

June 2017-Oct 2017

filling job openings

experiences, negotiating salaries, and placing candidates in agreeable employment positions.

Assisting Tenaris in Bay City with their massive Job Fair in Bay City

Phone Screening candidates

Assisting in the decision-making determining whether or not you get a job offer

work to meet the demands of both the employer and the employee

evaluate them based on their professional presence, their punctuality, interviewing skills, and other determining factors

Administrative Assistant Southwest Key

January 2016-May 2017 Casa Conroe

Completed and maintained on-boarding process of internal clients through ICIMS,

Talentwise, IMeet; Sharepoint, and Kronos (Payroll); this includes background

checks, pre-employment paperwork, new hire paperwork, drug test scheduling, TB

Testing, and bi-yearly/yearly reviews.

Acted as liaison between all impacted departments to ensure proper communication

and reporting practices.

Partnered with the Executive Assistant to conduct daily secretarial duties such as

scanning and filing employee/client files.

Greeted visitors entering the office; determined the nature and purpose of his/her

visit, and directed his/her to appropriate destination.

Submitted daily, monthly, and quarterly reports to Program Director.

Partnered with the Executive Assistant to conduct daily secretarial duties such as

scanning and filing employee/client files.

Conducted quarterly audits of employee/client files per company policies and

procedures.

Assisted the Senior HR Recruiter with coordinating massive Houston Hiring

Events.

Screened, scheduled, and set up interviews with potential candidates.

Made sure the clerical tasks were functioning smoothly and professionally per State

and Office of Refugee Resettlement requirements (Washington, DC).

Dispersed incoming mail to correct recipients throughout the office.

Conducted weekly or bi-weekly ordering per need of the organization.

Performed other administrative duties as delegated by Program Director. Sr. Administrative Assistant Elite 45 LLC.

April 2013 – December 2015

Planned, managed, and executed all travel related expenses and request for

ownership.

Managed all "new" client accounts through 1st quarter (90 days).

Acted as direct point of contact on many administrative questions.

Generated leads from Social Media outlets and posted jobs on search engines.

Conducted employee reviews every 180 days.

Prepared conference room for monthly meetings, tutorials, presentations, etc.

Executive Assistant & Account Manager ANR Transport November 2010 – March 2013 Houston, TX

Experienced a 35% increase in "NEW" business: and over 40% of new products

and services with existing clients under my assistance.

Executed monthly sales goals for company and exceeded on averages of 25% +

Responsible for all client relations, intake, service, and billing.

Answered all mainline calls and directed to corresponding party.

Point of contact for all "Walk-In" inquiries and all sales calls.

Monitored all sales activities and assigned accounts per region.

Managed quality and consistency of products and services delivered daily

Logistics Administrator (Billing Agent) Goodman Mfg. June 2007 – November 2010 Houston, TX

Maintained quarterly expense report for department (supplies, petty cash, etc.)

Planned, arranged, and managed distribution of supplies.

Generated past, present and pending sales reports for Team Leader.

Tracked all accounts payable with payment tracking system and separately on

spreadsheets (internal audit request

Participated in training, supervision and team building activities. EDUCATION

Bethel University-online

Degree May 2022 Saint Paul, Mn

Associate of Science

Remington College, (Houston Campus) Houston, TX

Diploma of Medical Insurance and Coding 2008

Spring Senior High Houston, TX

Diploma 2004

References

Evie Wilcox

ANR Transport LLC—CEO/CFO

281- 987-8444

ad4f35@r.postjobfree.com

Kimberly Denson

Manpower—Associate Recruiter

713-***-****

ad4f35@r.postjobfree.com

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