Karrie Brewer

***** ***** ******, ****** *******, Ks 66012 • 913-***-**** • ad4et6@r.postjobfree.com

Professional Work

Experienced Sales, Account Management and Customer Success Management professional with a reputation for sound business planning, and implementation that delivers company objectives. A recognized leader with the ability to execute sales plans that drive maximum results and profit growth in competitive markets.

PGi DBA HCL AND LOOPUP 2008 - 2016 and 2020 - 2023

LOOPUP - Senior Customer Success Manager, October 2022 - October 2023

Senior Customer Success Manager-migrated from PGi to LoopUp after acquisition. Responsible for supporting a diverse client base with Customer Focus to provide the collaboration suite within the account base along with retention efforts and revenue uplift. Acted as a consultant for clients to help them make the transition into audio/web collaboration as a part of their internal and external communication.

Managed a base of accounts ranging from $1M to $3M annually. Managed a customer email queue to better serve the client in a timely manner to stay within the appropriate service levels.

PGi - Senior Customer Success Manager, February 2022 - October 2022

Seasoned Customer Success Manager-return to PGi, I have continued with the same approach assisting customers with their meeting needs. Responsible for developing customer relationships that promote retention and loyalty of PGI products. Work closely with customers in pre-sale and post-sale objectives. Continue to ensure customer satisfaction with our services and products to drive adoption of our products. Continue to work closely with customers helping to uncover other opportunities within our suite of products.

HCL America Solutions, Inc. - Customer Success Manager, July 2021 - January 2022

Seasoned Customer Success Manager - Supported the PGi Project as a Customer Success Manager. Responsible for developing customer relationships that promote retention and loyalty. Work closely with customers to ensure they are satisfied with the services they receive, drive adoption, and expand PGI’s portfolio of products, and expand PGI’s value to their company. Help with onboarding products, acts as advocate for the customers.

PGi - Customer Success Manager, February 2020 - March 2021

Experienced Customer Success Manager with a demonstrated history of working in the information technology and services industry. Strong sales professional skilled in Audio/Web Technology, B2B, and Customer Relationship Management. Responsible for churn, retention, and contract negotiations for existing business, and ongoing business within my territory. I currently manage a base of 300+ companies, and 4M annually in revenue. Responsible for upselling, and cross selling our portfolio of products.

FreightQuote - Broker/Inside Sales, June 2017 - February 2020.

In-depth knowledge of the freight business including all freight modes (Truckload, less than Truckload, Rail, Intermodal, etc.).

Heavy prospecting for new business customers, upselling current customers on shipment orders and staying in close contact to ensure ongoing future business. Meeting and exceeding sales goals of $10K per month. Customer relationship to continually maximize the benefits of all freight brokerage transactions to my customers and the company.

Identified and developed customer relationships by interacting with existing and potential customers to develop Truckload, less than Truckload, Rail, and Intermodal opportunities that result in commissioned sales.

Analyzed and communicated capacity issues, market conditions, current market rates, with customers and their shipping needs.

Worked with Corporate Analytics to focus quote and brokerage tools.

Exercises independent judgment and discretion including the full brokerage cycle: negotiation of freight coverage, customer and carrier relationship management, price negotiation, and analysis of market trends.

PGi - Account Manager/Inside Sales, December 2008 - February 2016

Maximize SaaS sales in a $3.4M territory with 193 accounts.

Secure high-volume customers in SMB channel into committed agreements for their audio/web software business.

Develop sales strategies and creative solutions to generate new revenue for existing customers.

Awards and Accomplishments

2009 Chairman's Club Recipient (Top Sales Award)

2013 Chairman's Club Recipient (Top Sales Award)

2014 Chairman’s Club Recipient (Top Sales Award)

PGi - Sales Development Specialist, May 2006 - November 2008

Maximized web and audio sales in a $2.7M territory with 300 accounts.

Developed sales strategies and creative solutions to generate new revenue within existing customers and potential accounts.

Conducted product demonstrates to show functionality for online collaboration, training, and communication.

Consulted with clients to determine their audio and web conferencing solutions that best fit their needs and budget.

Developed and maintained relationships with clients to provide excellent account management.

Recognized for key growth in account base as a result of my exceptional sales strategies and creative solutions.

High School Diploma

Seaman High School - Topeka, KS