VANESSA GRIFFIN-CLAY

Conroe, Texas

Summary:

Professional candidate with Administrative Support, Accounts Payable, Customer Service for Call Center Operations, and Mail Room Experience.

Past Responsibilities included answering phones, scanning and imaging documents, and sorting and distributing mail using large machinery.

Strongly desire a full-time job and available immediately.

Software: Microsoft Office (Excel, PowerPoint, Outlook, Word) SharePoint DB, Lotus Notes, ProPresenter5, Medisoft, Logician/Centricity, eClinicalWorks, Nitro Pro 10, CapturePerfect, NextImage, Ultimatix, IPro CPUConnectPro, DVS, PeopeNet, Genesys Workforce Management, Dynamics 365, BDX, SoftPro Software

Nexeo Solutions Software, Oracle, Pidgin, WFO, FastUI, Kronos, Litmos, TTECHU, Cisco Finesse, Cisco Jabbar, Encompass, Google Drive, Softphone, Five9, PennyPhone connection, Telephony Account Extension, Client Agent Cloud Performance (monitoring calls as manager/supervisor), PNMAC Directory, WestVM/CloseCorp (obtain and submit documents, scheduled signings), VA-Loan Guaranty, Flowscape (request CDs), Zoom, Join, Chat (group & personal), etc.

Machines: Fujitsu Image scanner fi-5750C, Pitney Bowes DM500 series mail meter, DM525 & DM575 Digital mailing system, Pitney Bowes 1E03 Model J600 e-Certified Scanner for postal services, McKesson software, AMP database, and RightFax database, Toshiba ISF-190BL, NISEI-FN1000, PS40, Toshiba ISGS-390, and 310, and MAIN- HP Small Firm Factor, Plotters, PaperStreamIP(TWAIN)-fi-6670d, HANNS-G Monitor, DELL Desktop, IPro CPUConnectPro, DVS, PeopeNet, Genesys Workforce Management, Ricoh Copier/Scanner, Portable Dell Laptop, Kingston SSD drive for ERT, Telekonnectors Headset, PCoIP processor, etc.

Professional Experience:

Platinum Affordable Housing 10/2014-07/24/2023-Current

In Training-Private Money Lender, Broker, Commercial and Real Estate Investor:

Training classes, videos, Zoom Meetings, and Webinars.

Attending Real Estate gatherings, recently and in times past.

Making phone calls to potential sellers, and buyers for wholesaling, cash offers, seller finance, and subject to properties.

Plans placed on hold due to a lack of financing.

Childcare for Grandchildren 01/15/2021-07/28/22

Teaching nursery rhymes,

development (crawling, walking, independent feeding, speaking),

reading, math, manners, and spelling.

SolomonEdwards 10/26/2020-01/14/2021

PennyMac Home Loan Services - Remote

Closing Coordinator/Home Loan Specialists

•Call Center/Inbound/Outbound calls where required for scheduled appointments.

•Schedule closing appointments for borrowers and transfer calls to managers/loan officers where required.

•Prepared settings and notes in the Encompass system based on the borrower’s request or needs as they pertain to his/her situation or loan status.

•Used Excel conditioning spreadsheets to troubleshoot fatal issues post EarlyCheck for FannieMae or Mavent software (enables loan guidelines followed) during and after submitting loan documents to the title company. Excel for VVOE (employment and Credit Sources for borrowers) to communicate to Managers and various departments about the urgency of completing loans.

•Created Templates with Company logo for header and footer in emails used.

TTEC-Commonwealth of Massachusetts 06/12/2020 - 09/29/20

Bank of America-Remote Call Center (contract) Client Operations-CSR I

•Call Center, Inbound/Outbound calls if calls drop while assisting the claimant

•MS Outlook, Excel, and Word for notes

•Assist client base in customer service claims

•Transfer from tier 1 to tier 2 for additional services provided for claimants

•Provided guidance in meeting the claimant’s obligations in the application

•Provided additional information when asked or required

National Oilwell Varco

Administrative Receptionist (contract) 11/22/2016 – 01/31/2020

Houston, Texas

•Answer phones, issue and monitor log for badges

•Organized engineer documents and created file folders, filing

•Assisted with Projects for Engineers, Executive Admins. And HSE Manager on MS Word, MS Excel as well database entries.

•Logged and kept file for storage

•Scan and send invoices to accounting,

•Office inventory, order supplies and PARKS coffee items, kitchen needs

•Assist with audit confirmations and compliance, ISO Certifications online

•Applications and process for VISA immigration for foreign travels

•Conference room scheduling

ICON Consultants

Office Support/File Clerk (contract) 06/13/2018 – 8/29/2018

•Sort, Alphabetize, and File all documents for employees, HR management, etc.

•Reserved documents that required additional employee’s files

•Expand files in cabinets for additional space

•Purge files with Termination Notices and Resignation Letters for Active Determination.

Insight Global Services

Accounts Payable Clerk (contract) 02/12/2018 – 04/05/2018

•Create, maintain and update spreadsheets daily for production issues and progress.

•Enter invoice in BDX to begin or process purchase orders once goods are received and matched, processed for billing various companies

•Purchase Orders (POs), Non-POs, US and Canada were processed.

Randstad @ AonHewitt 11/22/2016 – 12/01/2017

Administrative Customer Service Associate for Call CTR Operations (contract)

The Woodlands, Texas

•Collect, transfer, escalate and assist participants in re-verifying and updating new dependent enrollment information and obtaining documents

•Perform chats prior transferring calls

•Providing Affidavits and other documents to satisfy employer’s request

•E-fax/email documents as required for client eligibility

L.K. Jordan & Associates and Porsche 08/17/2015 - 11/11/2016

High Resolution File Clerk/Receptionist (contract)

LMG, Lockwood (contract) - AP/AR File Clerk

Houston, Texas

•Answer and transfer calls

•Operating high resolution document scanner

•Scanning confidential documents for various Attorney offices

•Opening Office Mail and date stamp

•Separating invoices and P.O.s, delegating, filing, data entry

•Filing client statements and preparing for audit

•Added, Purged files where required and created labels

•Printing invoices and Purchase Receipts from MS Outlook e-mail

•Scanning AP records to email system for electronic retrieval

IT Trailblazers-G.E. Oil & Gas Services (contract) 12/09/2015 – 05/31/2016

Imaging/Administration Database Office Clerk

Houston, Texas

•Retrieve files from file room, name and document file

•Scan to CapturePerfect, transfer and convert files through Nitro Pro 10

•Scan maps/drawings from plotter-files, number post conversion

•Merge all files into one

•Separate in daily or weekly file folders for reports

Adroit Partners-United Airlines (contract) 01/26/2015 - 09/25/2015

HR-Administrative Assistant

Houston, Texas

•All work performed in Taleo, ESIQ and STAR, using MS Excel spreadsheets

•Customer Service, FBI Rap Sheets, Background completions

•Prepped FBI/Background, USPS, CHCP, and Applications for scanning

•Document Scanning batches with labeled barcode placement separator

•Retrieved information from various software to complete the hiring process

•phoned employees, and filed post scanning, QC, verification and validation

Platinum Affordable Housing 10/2014 – Current

Administrative Real Estate Investor

Houston, Texas

•Purchase houses to Rehab and/or clean and resell as is, networking with Realtors, Financial Institutions, and Experienced Brokers/Agents,

•Currently attending Real Estate Investment trainings and in Buying, Selling, Foreclosures, FSBOs, Probates, Tax Foreclosures, Fix and Flip Wholesales

•Obtaining Real Estate license.

Diversified Personnel 08/2014 – 10/2014

Office Support (contract)

Houston, Texas

•Customer Service

•Data Entry

•Copying documents

•Scanning and indexing

•Filing, and phones

Keller Williams Realty 03/2013 – 8/2014

Salesperson Trainee

Katy, Texas

•Completed a six-month course with The Texas Real Estate Institute at Austin Texas.

•Now, a trainee for Salesperson license

•Duties will be to secure residential and commercial property for sale or lease

Kelly Healthcare Services 06/2012 - 08/2012

Administrative Intake Coordinator (contract)

Houston, Texas

•Scan documents to McKesson e-file, from AMP database,

•Upload supportive documentation to patient files, attach and notate in chart.

•Right-Faxed documents to physician offices after approval.

•Customer service, phones, copying, and faxing.

•Scan documents in AMP, and named for home nurse retrieval: Hospital admissions, home health clinical update, provided ancillary procedures, intake coordinators, for case and care managers.

Integrated Molding Solutions 04/2012-06/2012

Machine Operator (contract)

Houston, Texas

•Assembled plastic molds in Toshiba ISF-190BL, NISEI-FN1000, PS40, Toshiba ISGS-390, and 310,

•Applied computer components and boxing molded computer components for shipping.

•Monitored molding machines that included applying MAIN- HP Small Firm Factor

•Attached and assembled fronts, and springs together using machine compression, and I cross-trained on all machines

Respiratory & Sleep Disorders Specialists 10/2011 - 02/2012

Document Scanner

The Woodlands, Texas

•Calibrated and perform spirometry/ pulse oximetry, 3- & 5-minute walks for patients, print faxed forms and medication refills from database, copy, faxed, and eScribe med. refills

•Appointments, texted physicians on hospital, as well home health issues and doctor-to-doctor calls to provide patient care.

•Scanned and renamed all documents from database and assign to patient’s chart

•Forwarded to EHR/physician’s desktop, name and assign to patient’s chart.

•Retrieved patient test results from various hospital portals, and medical records

Tomball Regional Medical Center 01/2011-07/2011

Mailroom Clerk (contract)

Tomball, Texas

•Labeled, scanned, and indexed files electronically for various accounting and finance reports.

•Phones and covered the mail room for employee vacation relief and time off work

•Assorted mail for Tomball hospital, postal mail pick-up and operated postage meter for all types of mail, e-certified mail online and general certified

•Sorted regular mail for post office delivery.

Discover Financial Services 12/2010-01/2011

Administrative Clerk (contract)

Houston, Texas

•Merged information from Discover/Pulse credit card statements via ERP System and Pulse network Gateway terminal,

•Downloaded several accounts using PIX, Pulse Select, and Moneypass accounts

•Prepared Excel spread sheets and updated.

•Credit card numbers and data were transferred to a work list item, adjusting, reconciling, and balancing figures for accuracy in validation of records.

Family & Senior Medical 05/2010-11/2010

Administrative Medical Receptionist

Houston, Texas

•Greeted patients, answer phones, copy insurance and ID, facsimile, scan documents,

•Triaged phone calls, injections, schedule appointments, check-in and check-out appointments, insurance verification, daily receivables and posting, end of day report as needed

•Prepared lab requisitions for Quest Diagnostic and Clinical Pathology Laboratories, test results, update office forms as required, correspondence letters, copy, mail and fax medical records, bank deposits, clean, stock supplies

•Administered patient injections/venipunctures as needed

Corinthian College, Inc. 12/2008-05/2010

Administrative Medical Assisting Instructor

Houston, Texas

•Lectures, handouts and exams for medical assisting students,

•Labs and personal computer (PC), instructing in: Phlebotomy, Injections, Sterile Techniques & Procedures, General Set-up & Preparations for Physician Assisting,

•Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPAA), Microsoft Excel, Medisoft Advance (CIMO) (clinical software for family practice), Microsoft Word, Medical Transcription Techniques and Procedures,

•Insurance Handbook Procedures, Keyboarding Pro-Shortcut software,

•Two Minute Timed Typing, instructing how to type essays, Professional Development Lectures, Mid-module advising, Student Counseling, PowerPoint Presentations,

•Certified students in CPR/AED/First Aid as well OSHA, HIPAA Compliance and mock interviews.

Crdentia Personnel Agency 03/2008-12/2008

Medical Assistant/ Phlebotomy - (contract)

Houston, Texas

•Filing and pulling charts, for patients to be seen the following day for Texas Children’s Medical Clinic.

•Medical Assistant, overnight care for the Vascular & Heart Institute on S.W. Freeway

Memorial City Medical 08/21/2006-03/28/2008

Patient Care Assistant

Houston, Texas

•Phone calls/return calls, vital signs, triage,

•check voicemails, cross cover clinics for (5) physicians

•STAT referrals, physicians’ orders, referrals, medications, and diagnosis added to charts

•Pulled charts, copied forms as required, scheduled appointments in Centricity (formerly Logician EMR), Medical Transcription to upload history and chart notes when required.

•e-sent requested information to physician’s offices, treatment facilities and pharmacies,

University of Phoenix 01/16/2006–08/8/2011

Full-time Student

Phoenix, AZ

Baylor College of Medicine 09/2001 – 01/2/2006

Clinical Tech. II

Houston, Texas

•Vital patients, phone calls/return calls, and triaged appointments,

•check voicemails of physicians and return phone calls,

•retrieve test results, STAT referrals, ICD.9 and CPT codes used,

•retrieved charts as needed, assisted hospitalists team as needed, copies/consultation forms, and records as needed,

•faxed orders and scheduled procedures as required,

•EMR (formerly Logician), data entry used for pre-loading chart information into computer system for future electronic charting required Transcribing from chart to EMR, training

•delegating duties for two employees, assisting other physicians as needed with rooming patients

•referrals, STAT appointments with specialists,

•emergency system for hospital admits as needed

Medical Clinic of Houston 12/2000 – 08/2001

Medical Assistant

Houston, Texas

•Scheduling appointments and procedures, answering phones, directing phone calls,

•Triage patient’s urgency, hospital admissions,

•Setting up skilled nursing home care for patients, ordered type and cross for blood transfusions at the hospital,

•Job ended, due to physician moving to Naples, Florida. Letter of recommendation provided.

Crdentia Personnel formerly Staff Search 08/1998 – 12/2000

Medical Assistant - (contract)

Houston, Texas

•Rooming patients, taking patient histories, surgical and surgery room preparation, and assisted with procedure, scheduling inpatient /out-patient testing and procedures,

•stocking rooms, inventory control, phone triage, answering phones and filing,

•Received experience by positions of various specialist offices that consisted of OB/GYN, ENT, Podiatry, Pediatric, Neurology, Sports Medicine, Cardiology, Family Practice, General and Internal Medicine, Laboratory Corporation of America & Quest Diagnostic Laboratories.

University Medical Group

Medical Receptionist/Medical Assistant 08/1993 – 08/1998

Humble, Texas

•Worked front office 1 years prior back office medical assistant, collecting copay, opening and closing the office, check in and check-out patients, close out at end of day.

•Minor emergency triage, back office and laboratory assistance,

•Preparations, front desk registration, scheduling, insurance verification, delegating telephone messages, processing daily receivables, and close out.

•Diagnosis (ICD.9) and Procedure (CPT) codes in patient billing.

•Office closed in 1998. Letter of recommendation provided.

Education:

University of Phoenix – Undergraduate,

•BS IT / Information Systems Security

Houston Community College

•GED

References:

•Kryshel Thomas – Burnett Specialists Choice – Sr. Staffing Manager - 713- 358-1456

Tamara Bell – National Oilwell Varco – Executive Assistant/Manager – 281-352- 8626

•Sasha Grogan – National Oilwell Varco – HR Manager – 713-***-****

Joanna Singletary – National Oilwell Varco – HR Manager – 346-***-****/713-***-****

•ICON Consultants – Direct: 713-***-****

•Payton Sachon – Insight Global – 713-***-****

•Melissa Marbais – Burnett Specialists – 713-***-****

•Danielle Kerr – National Oilwell Varco – HR Director – 832-***-****

•Bernard Beltran –Randstad - 713-***-**** or 1-757-***-****

•Sachin Lath –IT Trailblazers – Manager of Operations - 832-***-****

•Bob – G.E. Oil & Gas Services – Support Engineer - 281-***-****

•Carlos E. Moreno – Discover/Pulse – Operations Manager - 832-***-****

•Sebrina Kilgore/Angelica Pitre - HR Managers

National Oilwell Varco – 832-***-****

•Erica Amaya – Burnett Placement Specialists - 713-***-****

•Jacob Martinez – MicroFocus/NetIQ/Novell – Facilities Manager – 713-***-****

Contact this candidate