Shir Waziri

Sacramento, CA 716-***-**** ad4e2h@r.postjobfree.com

EXECUTIVE PROFILE

Visionary technology executive acclaimed for driving top-line growth, a culture of innovation, cost reductions, and operational optimization. Exceptional and rapid "big picture" evaluation; able to conceptualize and execute large-scale project vision from start to finish, managing multiple projects and initiatives throughout the project life cycle; held full responsibility for project staffing, design/architecture, modeling, budgeting, and execution. Excels at integrating enterprise-level IT goals and capabilities with broader business objectives by earning the trust of stakeholders. Core Competencies

Productivity Maximization Budgeting and P&L Management Enterprise Technology Strategy Leadership & Team Building Organizational Transformation Software Development Advanced Business Systems Professional Experience

Sr. Collaboration Engineer II BlueAlly – Columbia, MD August 2022 – Current

Create SoWs and respond to RFPs. Analyze requirements, create project plans and timelines, and effectively communicate solutions to stakeholders.

Spearheaded the creation of Bills of Materials, solution configurations, scopes of services, and pricing. Possesses a deep understanding of the industry and the ability to articulate compelling proposals that meet clients' needs within project constraints.

Evaluate products and recommend solutions in line with the client's technology roadmap. Lead product assessment efforts and guide the best course of action.

Evaluate third-party products, conduct research, and make informed recommendations. Assist in selecting products that meet specific requirements and provide valuable insights to help with decision-making.

Collaborate with the Account Manager and Sales team to develop and maintain strong customer relationships while seeking innovative solutions to meet their specific needs.

Establish and cultivate professional connections with strategic partners and vendors to augment business development.

Develop comprehensive solution designs and architectures at a high level and present them to client stakeholders.

Develop visually compelling and informative presentations that highlight the current and future plans of the enterprise, with a focus on engaging both customers and partners. Telecom & Collaboration Manager ThriveWell Tech – Fredrick, MD July 2021 – August 2022

Turned a siloed IT organization into a cohesive entity with a shared vision, eradicating inefficiencies and pioneering innovative approaches focusing on the bottom line, resulting in a 20% increase in profits.

Embraced the opportunity to own the technical roadmap and evolve IT operations by effectively communicating and influencing others toward future state solutions, often engaging with executives to secure buy-in.

Worked hand in hand with project managers but often rolled up sleeves and took on several lead engineering roles to successfully see a project complete.

Led efforts through infrastructure strategy that consolidated four stand-alone centers into a high-availability dual data center while maintaining 99.99% uptime.

Served as a critical member of the technology strategy team that defined business processes, application, and technology requirements, driving alignment between business and technology groups.

Provided technical leadership and coaching for diverse staff that fostered a culture of continuous improvement, aligning the team efforts to stated business goals. Technical Team Lead First Light – Rochester, NY August 2019 – March 2021

Receive all escalated issues regarding escalation points for WebEx, Jabber, Call Manager, Telepresence Video endpoints, Unity voice mail, and Cisco call center UCCX.

Led the senior engineering group and developed strategic goals introducing video and VoIP solutions to help drive user experience and customer satisfaction, resulting in a 35% increase determined by internal surveys.

Managing the IT consultant team by providing guidance and mentorship to enable a transparent experience for the client, stressing good ethics and work habits.

Collaborating with technical specialists for Call Manager with UCCX, Call Manager with IM & Presence, WebEx utilized in Hybrid mode, Call Manager, and Unity Connection.

Integration Pre-Sales engineer, providing options of Cisco on Prem and Microsoft Teams integration, WebEx and Direct Connect with AD integration, Informacast/CUCM, UCCX/CUCM. Senior Collaboration Lead M&T Bank – Amherst, NY November 2015 – July 2019

Led efforts to implement the Cisco Jabber softphone and messaging pilot, involving the rollout of 60,000 users.

Key contributor to the overall collaboration and VoIP product evaluation, leading efforts to introduce Cisco WebEx Meetings and Video solutions that helped the agile team increase sales by 17% in its first year.

Team lead for all messaging installation products to improve departmental communication enterprise-wide.

Lead on the WebEx Meetings installation and deployment for the entire company.

Served as a member of the product evaluation for all collaboration products such as Cisco Expressway, Blue Jeans, Cisco Telepresence Suite, Cisco WebEx vs Microsoft Teams, VDI collaboration solutions, Polycom, and other streaming video solutions.

Provided training for all WebEx users utilizing presentations, how-to docs, and creative video demonstrations.

Created documentation for the helpdesk and operations team for all collaboration products. Infrastructure Engineer Team Lead HP Corp – Palo Alto, CA February 2010 – September 2015

Attended customer-facing senior-level executive meetings to discuss the roadmap and initiatives for the fiscal year.

After securing a successful customer pilot implementation with the largest paper mill customer, I was placed in a team lead role to help drive and deliver an 8-year contract, maintaining outstanding customer satisfaction and partnership.

Along with being the technical team lead, I was also tasked to build a team that involved mentoring senior-level engineers, the operations team, and interns.

Oversee entire project and implementation that required weekend support, allowing engineers to drive and provide confidence by working hand-to-hand, maintaining consistency in delivering a successful migration.

Led and trained new engineers and provided enterprise solutions to the client.

Lead Implementation engineer for Cisco Telephony rollouts. This included implementing a Call manager, MGCP/H323 Voice gateways, Unity Connection, and integration UCCX from Day 0 to Day 2.

Reviewed and approved engineering work documentation and maintained critical configuration and installation documents for the next engineer to follow through. Infrastructure Engineer HP Corp – Palo Alto, CA November 2008 - January 2010

Provided integrated support with various telephony and video products such as Avaya, Nortel, Cisco, Microsoft Lync, and Tandberg.

Tasked to obtain customer trust and deliver a VoIP and Collaboration pilot program that would eventually become the 2nd largest VoIP and Collaboration contract in company history.

Partnered with the client's project management and IT team to deliver a fully functional VoIP pilot.

Troubleshoot all VoIP problems from clients calling the Cisco Solution Center, with issues such as echo campus- wide, fast busy occurring on incoming and outgoing calls, and static heard during conversations, among other issues.

Provide a maintenance solution by upgrading IOS images, providing patches, and suggesting upgrades.

Responsible for installing and configuring Cisco Voip solutions such as Call Manager, Unity, Uccx, and Optimize recording.

Founder CrescenTech Systems – Buffalo, NY April 2010 – September 2018 Growing up in an urban environment and having a technical career led me to found CrescenTech, which provided evening and weekend adult learning classes for high school students, community members, and those in disadvantaged circumstances. What started as a way to fine-tune my network technology skills led to developing and teaching a 4- week IT course, three days a week for 2 hours. The first several years were voluntary. However, as demand grew, I instituted concise training, providing career advice, enhanced interview and resume preparation that paved the way for many successful students and was invited to Boston and Florida to perform a week-long training program.

Set up a training lab to enhance students' ability by providing hands-on training.

Collaborated with a single mother's group to develop an accommodating and comfortable online training program.

Provide presentations and involve the class in technical career discussions about real working scenarios.

Help students focus on completing industry-standard certificates with tools such as labs, presentations, sample questions, and group activities.

Market and encourage students to join by partnering with outreach groups in disadvantaged neighborhoods that provide a way of hope and successful career opportunities.

Work with parents with struggling children in a traditional educational environment and provide a different teaching avenue that made students excited about learning again. Education and Certifications

Bachelor of Science Degree, Computer Systems and Networking – New England Institute of Technology Applied Associates of Science, Computer Networking Technology – Mercer College CCIE Bootcamp Hands-On Academy Program, CCIE Written – Octa Network Institute Cybrary Training – Certified Information Systems Security Professional (CISSP) - Currently enrolled, completion estimate July 2024

California Institute of Technology Cloud Architect Master Program - Currently enrolled, completion estimate November 2024

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