Change Management Project

Lisa Marie Lewis ad4e1y@r.postjobfree.com • linkedin.com/in/lisanadolnylewis/

704-***-**** • Charlotte, NC

Highly skilled and detail-oriented senior level manager with a proven track record creating and driving comprehensive outreach strategies and talent development programs. Repeated success conducting needs assessments and research to identify organizational needs and trends. Change Management expert. Adept at developing, mentoring, and leading high-performing teams/trainers to attain positive outcomes. Proficient in leveraging technology and other resources to streamline communication processes. Dedicated to remaining well-informed of emerging trends in instructional design and technologies to deliver innovative and learner-centered solutions. Ability to promote a culture of continuous learning and professional development throughout the organization. Demonstrated excellent communication and interpersonal skills distinctively committed to establishing and maintaining productive relationships at all levels to propel understanding and retention. Areas of Expertise

• Strategic Planning & Execution

• Program Design & Implementation

• Diversity, Equity & Inclusion (DEI)

• Global Partner Experience

• Performance Evaluation

• Highly Regulated Industries

• Needs Assessment & Evaluation

• Project Management

• Organizational Development

• Communication Strategies

• Culture Creator Champion

• Impactful Communication

• Change Management

• Superior Customer Service

• Team Building & Leadership

• Cross-functional Collaboration

• Issues & Problem Resolution

• Building Relationships

Notable Career Accomplishments

● Spearheaded Change Management initiatives for a global largescale organization.

● Developed innovative communication methodologies for each department based on need, skill, and budgets.

● Created comprehensive Leadership Development Programs for all levels of the organization from inception through evolution to implementation and evaluation. Proven ROI success in all areas.

● Pioneered the development of a DEIB (Diversity, Equity, Inclusion, and Belonging) program from inception. Education

Master of Liberal Arts, Strategy Focus Winthrop University, Rock Hill, SC Bachelor of Arts, Business Communication and Education Winthrop University, Rock Hill, SC Professional Development/Certifications

Strategy Execution Certification, Harvard Business School, 2022 Lean Six Sigma Certification, 2020

Change Management Certification, 2018

Project Management Professional Certification, 2016 Business Communication Certificate, 2015

Professional Experience

OCTAPHARMA PLASMA, Charlotte, NC Sep 2017 to Present Senior Manager, Leadership Development and Communications Lead the design and execution of a comprehensive communications program, including orientation and onboarding messaging and emerging leaders’ training to enhance the skills and capabilities of employees and leaders. Engage with HR and quality departments to facilitate the distribution of policy and compliance materials and deliver training sessions on the associated content. Oversee all program and process rollouts, including clinical trials and senior-level projects.

● Drove team and organizational leadership growth and development, while implementing novel competencies aligned with individual development plans.

● Introduced new technology and innovative means of collecting feedback and answering FAQs.

● Crafted various resources, including job aids, workbooks, workflows, and other requested materials. SHARONVIEW FEDERAL CREDIT UNION, Fort Mill, SC

Training Senior Manager

Aug 2015 to Sep 2017

Directed end-to-end onboarding and orientation procedures, encompassing systems training, cultural immersion, and compliance. Demonstrated expertise as a subject matter authority across multiple training modalities and personality assessment methodologies. Facilitated both in-person and virtual development courses focused on enhancing interpersonal skills. Established and fostered a culture of feedback within the organization.

● Initiated the development of an organizational newsletter, enhancing communication and eradicating silos.

● Spearheaded the introduction of novel projects, procedures, materials, branding initiatives, and promotional campaigns.

● Oversaw the implementation of new programs and processes throughout the entire organization.

● Optimized the formal orientation program to heighten engagement and accessibility. SALSARITA’S CANTINA, Charlotte, NC May 2013 to Aug 2015 Regional Training Manager

Conducted safety training to ensure compliance and workplace well-being. Provided operational support for budget management, P&L analysis, marketing materials, and the launch of new promotions. Developed and delivered training modules covering customer service, while managing difficult conversations.

● Attained a notable decrease in employee turnover rates.

● Elevated net promoter scores to demonstrate improved customer satisfaction. Technical Proficiencies

Microsoft Office Applications, Sharepoint, Adobe, Halogen, Linked In Learning, Franklin Covey, Cornerstone LMS, PowerPoint, Camtasia Studio, Ultipro UKG, and other Software Programs

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