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Quality Assurance Customer Service

Location:
Mount Laurel, NJ
Posted:
March 18, 2024

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Resume:

GENO KOMIS

Mt. Laurel, New Jersey *****

ad4e1i@r.postjobfree.com

856-***-****

PROFESSIONAL SUMMARY

30+ years diagnosing, troubleshooting and repair equipment like industrial lasers, ATM’s, telecommunications as well as desktop hardware and printers. I’m proficient in reading schematics and soldering electronic components. Troubleshooting and repairing equipment as well as performing preventative maintenance.

PROFESSIONAL EXPERIENCE

FARO TECHNOLOGIES, Exton, PA 08 / 2008 - PRESENT

FARO is the world's most trusted source for 3D measurement technology. The Company develops and markets computer-aided measurement and imaging devices and software. Technology from FARO permits high-precision 3D measurement, imaging and comparison of parts and complex structures within production and quality assurance processes. The devices are used for inspecting components and assemblies, rapid prototyping, documenting large volume spaces or structures in 3D, surveying and construction, as well as for investigation and reconstruction of accident sites or crime scenes. On daily basis, I diagnose and troubleshoot FARO laser scanner and trackers, solve, repair and install routing and splicing fibers for laser trackers and ensure they are all in the compliance with safety and operational procedures. Communicate weekly with all the departments to help resolve product issues with use of a quality reporting system.

•I was part of the team that completed all procedure improvements to help optimize the repair process in 2020.

•I was given the High-Quality Service Award in a demanding customer service environment.

•Trained over 20 coworker/engineers in the repair process of multiple product lines. LINSEIS INC., Robbinsville, NJ 01 / 2007 – 07 / 2008 FIELD TECHNICIAN

● Installed Thermal Analysis equipment, computer upgrades and on-site enhancements.

● Performed testing, board soldering, diagnostics and part replacements in DTA, DSC, SDSC, DIL, STA, TMA,TG and microprocessors to the component level include surface mount components.

● Repaired a variety of recorders, scanners, copy machines, and etc.

● Installed and configured motherboards for Thermo Analysis instruments.

● Working with LINSEIS TA-WIN & WIN-DIL software and customize FIELD APPLICATION LASER TECHNICIAN

•Worked on teams with Senior Engineers to diagnose and correct issue with new product line. the Thermal Analysis manual

● Troubleshot hardware, software and provided technical support for end-use. SHIELD BUSINESS SOLUTIONS, INC., Moorestown, NJ 02 / 2002 – 01 / 2007 SENIOR COMPONENT TECHNICIAN

● Tested and performed diagnostics of NCR, Diebold, Triton, Fujitsu, LCD Monitors, Thermal Printers, and card readers.

● Troubleshot hardware, software and provided technical support for end-users.

● Installed software and configured motherboards, and staged ATM.

● Performed testing, image adjusting, board soldering, diagnostics and part replacements in monitors and microprocessors to the component level include surface mount components.

NORTEL NETWORKS, Marlton, NJ 03 / 1997 – 01 / 2002 SITE TEAM LEADER

● Installed DMS SuperNode, system maintenance, and system grounding.

● Implemented and maintained DMS SuperNode, including testing and upgrade procedures for DMS SuperNode switch system and commissioning PMs.

● Performed testing and diagnostics of XPMs and replaced circuit card.

● Load network links and Fiber connections. Perform basic system and table commands at the MAP; add a DPCC, ENET, and LPP and commission it.

● Installed OC-48, Optera LH & DX, Access Node/Express, Bin Wireless, Passport.

● Total Quality Installation Management, Budget Preparation, Inventory Control. SYSTEMS & SERVICE PROS, INC., Philadelphia, PA 01/1995 - 03/1997 SENIOR SERVICE TECHNICIAN

MARKET RESPONSE CORPORATION, Wilmington, DE 07/1991 - 01/1995 SENIOR SERVICE TECHNICIAN

COMPANY of MAINTENANS ELECTRONIC MACHINES (Moldova) SENIOR SERVICE ENGINER 03/1983 - 03/1991

EDUCATION

PROFESSIONAL COMPUTER ENGINEERING TRAINING CENTER, Kiev, Ukraine National Computer Engineering License February 1985 Eighteen-week intensive educational computer engineering program State Agricultural University of Moldova, Kishinev, Moldova MS and BS in Electronic and Mechanical Engineering September 1978 - May 1983 CERTIFICATES OF COMPLETION:

DMS SUPERNODE FAMILY ENHAHCED NETWORK (ENET) INSTALL July 2000 DMS SUPERNODE FAMILY SYSTEM GROUNDING June 1999

CARRIER NETWORKS SITE TEAM LEADER November 1999

PASSPORT OPERATIONS AND MAINTENANCE DATA NETWORK SOLUTIONS April 1999 ATM ON PASSPORT FOR DATA NETWORK SOLUTIONS May 1999 CERTIFIED FIELD TECHNICIAN I July 1998

DMS SUPERNODE SYSTEM MAINTENANCE TECHNICAL OVERVIEW (CBT) September 1998 DMS SUPERNODE HARDWARE TESTING (INITIALS) October 1998 DMS SUPERNODE HARDWARE TESTING (EXTENSIONS) October 1998 NTI BASIC INSTALLATIO November 1997

IBM & COMPAQ SERVICE TRAINING:

IBM Desktop Systems Compaq ProLiant 6000 & 8000

IBM Warranty Basics Compaq Prosignia 200

IBM Mobile Systems Compaq Armada 7700 & 1500



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