Suzanne Tung
** ********* ***** *****: ad4e12@r.postjobfree.com
Brampton, ON L6Y 4P6 Phone: 416-***-****
Professional Profile
Extensive diversified business and marketing experience with focus on client service and account management. Interface effectively with diverse levels of client using strong analytical logic skills and attention to detail. Excellent communication skills provide products/services to meet those needs and comfortable in multi-tasking assignment. The ability set corporate image and recognized new and innovative ways of communicating through presentation and development. Actively participate in thinking outside the box and proven skill in developing high-impact marketing messages on meager budget.
Leadership and Management Skills
Effectively co-ordinate meeting, seminar and group discussion meetings as well as organizing events to hosting events for branding and promotion
Good control of budget and expenses through monitoring and reconciliation of PO with invoice and reporting of marketing expenses
Strong interpersonal skills that helps to easily establish trust and rapport with public, acquired good listening skills and compassion through experience
Optimized business opportunities through close collaboration with co-workers and customers by capturing information in the manner that can be utilized in existing internal database
Highly organized and detail-oriented by following through established processes; from confirmation of order till invoicing as per contract
In a professional and courteous manner, I understand and assess client’s needs and have learnt to handle difficult situations, whilst fostering excellent and long-term relationships.
Language and Communication Skills
Fully conversant in English and French (both oral and written). Also very conversant in Mandarin
Maintain open lines of communication between manufacturers, sales teams and agencies to expedite product orders, distribution, and problem resolutions
Good interpersonal skills and can easily interact within teams where I strongly believe in teamwork and cooperation for the growth of an organization
Well-developed listening skills and use probing questions to understand the situation with ability to take ownership of the request and to define the root cause of problems. I use different problem solving techniques and strive to propose satisfactory solutions.
Computer skills
Good ability to use PowerPoint for presentations with chart and graphics. Proficient in Word, Excel and Internet Explorer
Mastery of page layout tools and techniques using QUARKXPRESS for advertising artwork for recruitment and media communication. Knowledge of Photoshop and Corel Draw software for printing medias
Familiarized with Microsoft Outlook and Exchange for email to promptly reply customers as well as follow up sales
Knowledge of using CRM software to complete orders and credit sales transactions.
Familiarized with SAP software for set up accounts, sales and logistics inventories
WORKING EXPERIENCE
Bilingual Customer Service Representative / Logistic administration, Apr 2015 – Present
Nestle Inc at Brampton
Receives, secures and/or validates incoming customer information & completes all elements of the customer set up and maintenance processes Audits and reconciles customer date
Support customer service inquiries received from internal parties (Inside Sales, Field sales, distribution, Trade Asset Operations)
Provides recommendations to improve processes to reduce complexity and waste, and improve customer service / customer relationships
Process orders and coordinate with distributors and B2B customers
Well organize and coordinate logistic issues and daily run reports for asset transfer and delivery
Bilingual Customer Service Coordinator / Indoor Sales Representative, Jan 2014 – Mar 2015
Savoia Canada, Ceramic and tiles
Greet visitors when they arrive for scheduled appointment, filter and direct call and respond in a professional manner to questions, concerns and understand the needs of walk-in customer and promote sales
Coordinate and support sales team by researching, identifying and uncovering the correct contacts for projects. Provide document creation support by composing and/or editing a variety of documents, coordinating and executing special both English and French.
Effectively follow up of orders, coordinate with different courier for delivery and ensure that deadline of delivery is respected as promised of availability when orders were made
Effectively use of Microsoft Outlook to communicate with the team on the delivery schedule of orders
Bilingual Customer Service Coordinator / Indoor Sales Representative, Aug 2011 – Dec 2013
All Graphic Supplies & Sign making Systems
Assist in a professional manner to questions, concerns and understand the needs of walk-in customer or reply through email or phone
Coordinate with different branches team and customer to offer a fast and satisfactory service through mails, meeting or workshop organize
Detailed oriented for close follow up of backorders and ensure that deadline of delivery is respected as promised of availability when orders were made.
Ensure the process sales orders, handling complaints, prepare process and settle payment of invoices.
Translate documents from English into French for Quebec’s branch and participate in the sales and marketing in French speaking market.
Marketing and Communication Assistant, Oct 2001 – Feb 2011
SOMAGS LTEE (Retailing and distribution industry - France group)
Highly organized and detail-oriented ensuring end-to-end compliance of a full order process: Ensured quotation, pricing and orders were compliant with the terms and conditions set out in contracts
Issued purchase order and tracked orders, organized channel of distribution and verified details before they were sent to account payable
Effectively plan, organize and direct daily management operations for respective promotional campaign by reviewing and tracking all advertising and promotion expenses
Liaised with internal departments in promotional products through organizing promotional activities
In a fast pace work environment, prepare trade shows and handled promotional material in the field worked in collaboration with customers and suppliers
Prepare direct marketing campaign, prepare reports and ensure just in time delivery of promotional campaign materials.
Sales and Marketing Assistant, Jul 1998 – Sept 2001
Cathay Printing (Printing industries)
With good listening skills and probing questions, responded in a professional manner to clients’ requests on their account, both in English and in French, over the telephone, email and fax
Worked at ease in a fast paced and team environment and achieved effective service whilst meeting deadlines and ensuring quality delivery of marketing programs
Familiarized with the different paper and printing techniques to better advise customers in their choices.
Handled difficult situations by using analytical skills to resolve issues and concerns whilst developing
win-win and long-term relationships
Worked in a team environment, performed merchandising, sales and marketing activities.
EDUCATION
Certificate of Completion Sales and Marketing Connection Program
Humber College Institute of Technology and Advanced Learning –2011
Master in E-Business
University of Mauritius – Mauritius – 2008-2010
Bachelor of Arts- Major in Journalism
National Chengchi University – Taiwan, 1990 - 1994
PROFESSIONAL DEVELOPMENT
Training Attendance
Scotwork Negotiating Skills Seminar, 2005
Post Secondary Diploma in Business Management
Mauritius Institute of Management, 1997 – 1998
OTHER WORK EXPERIENCE
Training
Taiwanese Canadian Community Service Associate, June 2012 – Present
Training in French conversation and grammar (Volunteer work)
Taiwan College and University Student’s Association, Feb 2008 – Dec 2010
(Not-for-Profit Organization – Volunteer work)
Trainer in speaking Mandarin using visual support and booklets
HOBBIES
Member of Dog Training School, 2008 – 2011
Mauritius Society for the Protection of Cruelty to Animal (MSPCA)
REFERENCES AVAILABLE UPON REQUEST