Customer Service Relationship
Resume:
CAREER OBJECTIVE
Highly organized professional with vast experience in the
transportation industry. Adept at managing multiple tasks, resolving customer issues quickly, and providing accurate guidance to drivers. Possesses a strong ability to remain calm under pressure and prioritize tasks effectively. I am a systematic individual experienced in managing the transport of goods across long- distance routes. Skilled in coordinating complex operations, troubleshooting issues, and providing exceptional customer service. Proven ability to remain calm and composed in fast-paced environments.
EXPERIENCE
Dispatcher
January 2020 - Present King Konggg Moving, Killeen, TX Excelled in multitasking to manage a high call volume with professionalism and efficiency.
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Responded quickly to emergency situations involving drivers or vehicles.
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Efficiently handled all incoming calls from customers inquiring about services or shipment status.
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Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
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Assigned loads to drivers based on designated routes and driver location.
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• Maintained accurate records of dispatches, pickups, and deliveries. Provided timely updates on order status and delivery times to customers and drivers.
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Successfully managed the scheduling of drivers' routes based on customer orders.
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• Prepared, updated and dispensed daily route schedule. Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
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Relayed work orders, messages, or information to or from drivers by telephone or two-way radio.
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CONTACT
ad4e0z@r.postjobfree.com
Killeen, TX 76549
SKILLS
• Service Planning
• Delivery Procedures
• Updating Logs
• Dispatching Field Personnel
• Prioritizing Calls
• Routing Orders
• Customer Relationship Management
• Paperwork Submission
• Roadside Assistance
• Dispatching Workers
• Microsoft Office
• Driver Support
MICHELLE SMITH
DISPATCHER
Bartender
May 2018 - March 2020 Razzoo, Killeen, TX
Reported driver performance issues or concerns to appropriate management for resolution.
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Provided guidance on appropriate actions when unexpected delays occurred during transit.
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Employed sound judgment when making decisions related to dispatch operations.
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Selected safest and fastest routes to driver locations with available locator aids.
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Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage.
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• Maintained files of work and services performed.
• Developed strong working relationships with customers and staff. Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
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• Kept bar organized and clean during busy hours.
Handled cash drawer accurately throughout shift including opening and closing out register each day.
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Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
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Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
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Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
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Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
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Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
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Checked customer identification to verify age requirements for alcohol purchases.
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Utilized problem solving skills to resolve customer complaints in a courteous manner.
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Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
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Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
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Prepared beverages and cocktails according to mixing and presentation standards and recipes.
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Prepared alcoholic beverages promptly according to recipes or customer specifications.
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Operated point-of-sale system accurately for processing payments from customers.
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Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
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Manager
January 2016 - May 2018 Texas Roadhouse, Tupelo, MS Bartender
January 2013 - March 2017 Chili's, Tupelo, MS
Took beverage orders from guests and delivered drinks within reasonable time frames.
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Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
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Mentored and trained new employees on company policies and procedures.
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Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
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Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
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Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
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• Monitored team productivity and performance to support goals. Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
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Coached and motivated team, driving sales and delivering exceptional customer service.
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Utilized strong analytical and problem-solving skills to address operational issues.
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• Communicated plans and actions to meet departmental goals. Developed personal growth opportunities, empowering employees to produce results and meet goals.
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Resolved conflicts between team members promptly using sound judgment based on company policies.
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Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
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Fostered positive relationships with clients through proactive communication tactics.
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• Collaborated with staff to develop and carry out processes.
• Delegated tasks, freeing up time to focus on higher-value activities. Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
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Counseled and disciplined employees, driving performance improvement.
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Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
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Analyzed and resolved quality and customer service issues, recommending system improvements.
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Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
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• Developed strong working relationships with customers and staff. Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
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• Kept bar organized and clean during busy hours.
Checked customer identification to verify age requirements for alcohol purchases.
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Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
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Completed POS transactions, returning currency, coin, and payment cards to patrons.
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Utilized problem solving skills to resolve customer complaints in a courteous manner.
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Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
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Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
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Prepared alcoholic beverages promptly according to recipes or customer specifications.
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Prepared beverages and cocktails according to mixing and presentation standards and recipes.
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Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
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Operated point-of-sale system accurately for processing payments from customers.
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Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
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Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
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Took beverage orders from guests and delivered drinks within reasonable time frames.
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• Crafted specialty cocktails according to customer specifications. Assessed bar inventory and completed requisition sheets to restock supplies.
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Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
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Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
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• Utilized strong salesmanship skills to upsell drinks and appetizers. Worked closely with wait staff to communicate customer needs during busy shifts.
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Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
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Maintained accurate records of inventory used for daily operations such as liquors, beers, wines and mixers.
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Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
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Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.
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EDUCATION
High School Diploma
May 2006
Tupelo High School, Mississippi
Bachelor of Science (B.S.) in Chemical Engineering Mississippi State University, Mississippi State, MS, US REFERENCES
References available upon request
Contact this candidate