Customer Service Team Member
Resume:
AARON C. HOWARD, SR.
Indianapolis, IN 46235
ad4e0g@r.postjobfree.com
PROFESSIONAL OBJECTIVE
I am a punctual and courteous professional seeking a position in a growth-oriented environment to maintain a high standard of cleanliness, safety, productivity, and efficiency in the workplace by practicing routine cleaning and maintenance strategies. PROFESSIONAL SKILLS
● Leadership skills: communication, decision making, goal oriented, multitasking
● Professional skills: attention to details, alert, verbal and written communication
● Interpersonal skills: courteous, customer service, determined, patient
● Collaboration skills: self-starter, team member, independent, humor, analytical
● Technical skills: accuracy, dependable, attention to details, problem solving
● Technological skills: Computer and machinery operation skills PROFESSIONAL EXPERIENCE
4/2023- current
The Stratford
2460 Glebe
Carmel, IN
Job Title: Floor Technician
I am responsible for carrying out and maintaining the cleanliness of the floors and carpets in high traffic areas. This includes vacuuming, mopping, stripping, waxing, and scrubbing floors to remove any stains and keep them in a hygienic state. I move furniture before and after cleaning as well. I also assist the housekeeper team. Achievements: Received acknowledgement from corporate leadership for cleanliness of my areas in the establishment. Served with the team and successfully past multiple inspections.
7/2019- 4/2023
All Property Services
117 E. Washington Street, Suite 300
Indianapolis, IN 46204
Job Title: Maintenance Groundsman
In this position I served as a floating Groundsman where I maintained the appearance and functionality of our client’s property. I was responsible for driving to various locations to clean parking lots, remove debris from common areas, empty receptacles, painting, minor repairs, maintain equipment and materials, ensure the adequate stock levels of supplies, and secure client’s properties.
04/19- 7/19
Scientific Concepts
7800 Col. H. Weir Cook Memorial Drive
Indianapolis, IN 46241
Job Title: Janitor
I handled general custodial duties, including cleaning of restrooms, office area, dock, hallways, stairs, and outside areas when used. Emptied, clean and maintain trash cans. Maintained floors by proper cleaning, including but not limited to vacuuming, dust mopping damp mopping, stripping, waxing and buffing all hard surface floors. Handled appropriate supplies and products for various job duties.
03/19- 04/19
Christ Like Cleaning Company (contracted to: Hyatt Place Hotel Downtown) 4042A W 71st Street
Indianapolis, IN 46268
Job Title: Janitor
In this role I worked temporarily for a private contractor where I performed cleaning of construction debris by clearing away drywall, paint and hazardous material from lobby and common area to ensure the hotel was prepared for the grand opening. Achievement: I was apart of the team who successfully met the required cleaning expectation deadline.
02/17- 02/19
Goodwill Industries of Central Indiana, Inc.
1635 W Michigan St
Indianapolis, IN 46222
Job Title: Team Lead Janitorial Services
I worked in a secured government facility at the Major General Emmett J. Bean Center, where I was primarily responsible for leading, advising, assigning tasks and assisting my team of 5 subordinate janitorial staff members. Daily I created positive team interactions with my team to ensure the assigned portion of the building is in compliance with the contract specifications. I was responsible for ensuring the work performed by my team meets the standards mandated by the Government Services Administration (GSA). This job afforded me the opportunity to provide exceptional customer service to approximately 100+ government employees, this included training and making leadership decisions to advance my team while working in highly sensitive areas.
Achievements: As Team Lead I received recognition from company leadership regarding my ability to reenergize my team. As a result of my leadership, the team I lead set a record by successfully passing Government Service Administration's monthly building inspection. 06/14– 02/17
Allied Universal formerly Apollo International (contracted to Pitney Bowes) 3901 N Meridian St #245
Indianapolis, IN 46208
Job Title: Security Officer
Formerly, I served as a security officer for a global technology company in a high volume mail sorting warehouse. In this position, I utilized my decision-making skills, interpersonal skills, critical thinking and attention to detail skills to secure the property from theft and damage. In addition, I protected the warehouse workers from hazards and interference by checking and manually documenting any irregularities.
Other duties included inspecting protection devices, fire control equipment, securing entry doors, patrolling interior and the exterior parameter of the building, interacting with the public by directing visitors, traffic control, and parking lot patrol. Provide internal communication by two-way radio and monitor exterior activities by way Closed Circuit TV. Train new employees and assist supervisor with scheduling and other administrative tasks as assigned. Achievements: Thoroughly processed incident report in a breaking and entering occurrence and properly patrolled parking lot by reporting and working with local authorities. Investigated and retained illegal substance evidence found in a reported case which assisted in proper reprimanding of staff employee. Physically secured individuals from harmful conditions during a hostile dispute.
VOLUNTEER EXPERIENCE
06/01/07 - current
Pilgrim Missionary Baptist Church
1060 W. 30th Street
Indianapolis, IN 46208
Title: Trustee Board Member/Head of Security Team
Board Member responsibilities include making recommendations and protecting the church property. I currently serve in a volunteer capacity as Head of Security for a faith-based non-profit organization. In this position, I patrol the internal and external perimeter of the building, oversee activities for community events with up to 250 attendees, patrolling 4 parking lot areas, inspect entry doors and building safeties, work with local law enforcement, direct guests, and coordinate with other security personnel via 2-way radio. I also serve as a member of the board of trustees.
Accomplishments: I have provided building security recommendations according to proper regulations and coding. Assisting in developing safety hazards to ensure the safety of building visitors. Exercise effective decision-making skills. EDUCATION
Northwest High School
Indianapolis, IN
Diploma 1995
AARON C. HOWARD, SR.
11322 Cuyahoga Drive
Indianapolis, IN 46235
ad4e0g@r.postjobfree.com
PROFESSIONAL REFERENCES
Charlo Burrell
Counselor, Recovery Coach
Fairbanks
Travon White
Supervisor, Security Officer
Apollo International
Deborah Thompson
Head Janitor
Christ Like Cleaning Co.
Jeffrey Johnson II
Religious Leader
Pilgrim Missionary Baptist Church
Warren Belton
Foreman
Navistar
Gerald Butler
Supervisor, Financial Services
DFAS
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