Food Service Customer
Resume:
J E S I C A R W I M S
ad4dwu@r.postjobfree.com
San Antonio, TX 78216
PROFESSIONAL SUMMARY
Talented FOH Management offering excellent sales and customer relations abilities developed over 10 years of hands-on food service experience. Skillfully connect with customers and promote items to boost revenue. Work well with staff and managers of all backgrounds to increase efficiency and sales revenue. SKILLS
Conflict resolution Team oversight
Health code compliance Assignment delegation
Employee training Serve customers
Manage promotions Employee supervision
Customer service Staff supervision
Schedule crew members Maintain food safety
Hiring and training
EXPERIENCE
FOH Manager, Stonewerks Big Rock Grill, Sep 2018 Nov 2021, San Antonio, TX Managed daily checklists and delegated assignments to keep restaurant professional and customer-ready.
Educated FOH staff on alcoholic and non-alcoholic beverages through regular instruction.
Coordinated training for new FOH staff and coached established employees on procedures to correct problems.
Maintained restaurant's reputation for service excellence by effectively overseeing FOH team.
Prepared schedules and delegated assignments to employees to balance business targets with customer demand levels.
Monitored employee compliance with health codes and enforced compliance to protect customers and minimize liabilities.
Used daily huddles to share new policy information with staff and correct ongoing problems.
Enforced compliance with OSHA, health department and PPE requirements. Supervised food service workers to keep kitchen moving and provide quality service. Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
Trained and mentored food service works to achieve maximum team quality and JW
efficiency.
Inspected incoming shipments to verify quality, quantity and freshness of goods. Server Trainer, Stonewerks Big Rock Grill, Sep 2016 Nov 2018, San Antonio, TX Trained new servers on company policies, service standards and best practices. Monitored server performance and addressed need for additional training or supplemental skills development.
Trained, scheduled and supervised new certified trainers and provided performance evaluations.
Worked with servers throughout employment to continuously improve service delivery and efficiency.
Trained new servers in memorization methods and accurate recording of food and beverage orders.
Supported servers in learning and memorizing menu items and preparation methods. Encouraged and motivated new servers to consistently deliver an exceptional dining experience.
Worked with restaurant managers and supervisors to enforce highest standards of service.
Encouraged new servers to engage with patrons through proactive acknowledgment, personable conversation and quality service.
Developed and maintained personnel training documentation, materials and learning resources.
Immersed students in real-world scenarios through role-playing and simulations. Coordinated spaces, materials and instructors necessary for successful training classes.
Server Captain, IHOP, Nov 2021 Jun 2022, San Antonio, TX Set up rooms before service with seating areas, credenzas and side stations. Handled cash and credit card transactions using POS system and maintained accurate drawer count.
Served meals to customers and verified accuracy of delivered food against order details.
Learned names and orders of regular customers to promote long-term loyalty. Assisted patrons with menu selections and promoted target meals, appetizers and desserts.
Addressed and resolved customer concerns quickly, working with management to fix complex issues.
Fostered fun atmosphere and family-style work environment consistent with company brand.
Prepared checks that itemize and total meal costs and sales taxes. Greeted all guests with smile and friendly welcome. Engaged customers in friendly conversation to build connections and increase satisfaction.
Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
Wrote patrons' food orders on order slips, memorized orders and entered orders into Sep 2011
computers for transmission to kitchen staff.
Offered guests dietary and allergy information to match special requirements. Supported FOH and BOH teams by finishing dishes with garnishes, preparing desserts and collecting special beverages from bartenders.
Controlled flow of food from kitchen to dining room to meet time targets. Answered phones to take orders for customer pick up or delivery. Prepared itemized checks, including total meal costs and sales taxes. Used slow periods to restock serving stations and wrap silverware. Entered orders and processed payments using till system. Checked with customers to determine satisfaction and understand any issues. Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals.
Took food and beverage orders with 100% accuracy.
Upheld high sanitation and safety standards while delivering and serving food. EDUCATION
High School Diploma
Dickinson High School Dickinson, TX
GPA 3.6.
Member, Drama Club.
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