Willie E. Cameron Jr.

**** ************ ** **** **** • Lexington, KY 40511 • 312-***-**** • ad4dws@r.postjobfree.com OBJECTIVE

To obtain a supervisory position that utilizes my extensive skills in customer service that offers professional growth and career building opportunities. EXPERIENCE

Lexington Public Library System January 2017 – August 2021 Custodial Lead Supervisor Lexington, Kentucky

• Ordered supplies and maintained stock for all six libraries in Fayette County.

• Created monthly reports outlining supplies and services needed for special events at each individual location.

• Created weekly work schedules for approximately 15 regular and contracted temporary employees.

• Supervised contracted employees for night shift duties.

• Coordinated cleaning contracts with outside enterprises for all locations.

• Responsible for employee performance reviews.

• Responsible for verifying weekly employee and temp payroll. Hyatt Regency August 2014 - Present

Housekeeping Supervisor Lexington, Kentucky

• Leads, trains and supervises housekeepers and room attendants on a floor or designated area to ensure that hotel rooms are properly cleaned on each shift by assigned employees.

• Inspects employees work to ensure that quality cleanliness standards are met. Assists as needed.

• Provides stellar customer service to guests and efficiently handles issues when they arise.

• Responsible for employee payroll and scheduling, drafts daily reports within the department.

• Verifies and reports status/and or discrepancies in rooms. Communicates and coordinates with property management and engineers to ensure efficient maintenance and repair of items related to guest rooms and public areas as needed.

• Assists in evaluations of housekeepers and room attendants and offer recommendations as needed.

AVT Technologies/Hyatt Regency July 2012 – April 2013 Assistant Manager Business Center Chicago, Illinois

• Provided excellent customer service to Event Planners, and Guests.

• Responsible for coordinating all shipping and receiving operations for distribution throughout the business center and hotel. Maintained shipping logs, daily reports in Excel, processing incoming and outgoing mail and packages through the Squibx system, communicated Page 2

deadlines within the shipping and receiving department for various items delivered by FedEx, UPS, and DHL supplies. Processed supply orders from warehouse direct.

• Processed billing invoices, drafting weekly production reports, and prepare monthly reports for month end Revenue. Coordinated high volume custom print jobs on a daily basis for onsite meetings and hotel clients. Coordinated the distribution of outgoing and incoming faxes. Monitored management operations systems within the business center.

• Attended onsite weekly event planning meetings, ensuring clients audio visual equipment orders are processed in a timely manner. Provided clients with audio visual assistance as needed.

Lanier/Ricoh Professionals: October 2005 – July 2012 Assistant Site Manager and Floating Manger Chicago, Illinois

• Provided assistants at various corporations with production.

• Provided excellent customer service to Meeting Planners and Guest.

• Coordinated all shipping and receiving operations for distribution throughout the organization. Maintained shipment logs, communicated deadlines within the shipping, and receiving department for various items delivered by Federal Express, UPS, and DHL Courier Messenger Service. Handled invoices, drafting of weekly production reports, and all correspondence related to shipping. Prepared high volume custom print jobs on a daily basis. Coordinated the distribution of outgoing and incoming faxes for entire facilities. Maintained monthly reports for month end Revenue. Monitored management operations systems. Cook County Department of Corrections July 2003 – March 2004 Corrections Officer Chicago, Illinois

• Received and processed new detainees at the Cook County Jail.

• Transported and/or escorted detainees between areas on the jail compound.

• Protected the safety of detainees, civilian staff, and other officers through vigilant observance of detainee activity and interaction.

EDUCATION

Southern University & AM College, Baton Rouge, Louisiana August 1988 – May 1990 Concentration in Computer Science

Cook County Sheriff’s Academy (Squad Leader) July 2003 – September 2003 Moraine Valley College

Palos Hills, Illinois

REFERENCES

Available upon request

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