ABIGAIL ALI-ROSE

Oklahoma City, United States 405-***-**** ad4dwp@r.postjobfree.com linkedin.com/in/Abigail-Ali-Rose

SALES ACCOUNT MANAGER

IT Team Relations Employee Training Project Support Data Center Environment Account Management Recruitment Human Resource

Dedicated, and highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to adapt to different processes quickly and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

KEY SKILLS

Microsoft Office Suite, Expert Customer Service, Expert Experience with Mac, Windows, QuickBooks, Expert, Sales Force, Expert CRM, Expert HIPAA, Expert Workday, Expert Talent Acquisition, Expert Workers' Compensation, Expert Sharepoint, Expert HR Sourcing, Expert, OSHA, Expert

WORK EXPERIENCE

Human Resources Specialist,

2024 – present

Oklahoma State University, Oklahoma City

Conducted training and onboarding sessions for new employees.

Elevated staffing levels by implementing a proactive recruitment approach aligned with market demands and the Employee Value Proposition (EVP).

Oversaw payroll management and enhanced accuracy by 22%.

Orchestrated reporting procedures across multiple departments.

Ensured data accuracy on the hiring website.

Conducted interviews to assemble a diverse pool of candidates.

Reduced recruitment process duration by 35%.

Coordinated various HR functions as required.

Assisted in the planning of recruitment events.

Data Center Infrastructure Specialist, 2021 – 2023

Dell Technologies, Oklahoma City

Collaborated with IT teams on many initiatives related to optimizing operational processes within the data center.

Implemented training sessions for staff members on how best utilize available resources within the data center environment and Cross-Trained new hires to ensure an effortless work processes transition.

Drove the planning and implementation of new projects related to expanding or upgrading existing infrastructure within the facility.

Participated in ongoing training to enhance targeted technical skills and sale training “Sandler Custom Growth Solutions and knowledge” and achieved a 60% sales growth in the first Quarter in role.

Handled the full selling cycle of Dell's portfolio for Enterprise products and services (including servers, storage, networking, software and services) by establishing goals and increasing customer satisfaction from 45% to 87%.

Trusted business advisor to the customer & uses in-depth knowledge of Dell's technology products and services to help customers formulate direction.

Hand selected for strategic preferred accounts, due to, commitment to learn and grow in the IT field.

Entrusted to be a mentor for new hires in the technical sales role after my 1st quarter in role.

Consistently managed a clean view of business in order to strategize for present and future account planning through tools such as SalesForce, Outlook, and OneNote.

Administered strong sales and technical acumen in Enterprise solutions specifically related to servers, networking & storage.

Built strong relationships with customer base & responsible for constructing solutions that meet their business IT needs.

Focused on building both professional and personal development by participating in the Culture Council for the Oklahoma City Site and leading employees’ resources groups.

Strived for excellence which has led to a consistent attainment of over 100% to quota.

Account Sales Manager, 2019 – 2021

Dell Technologies, Oklahoma City

Achieved high sales targets and goals while motivating account executives to do the same.

Grew sales profitability by 50% with new business relationships using existing industry contacts.

Managed employer's client relationships and providing clients with excellent service and support.

As an Account Manager, oversaw new account development and expanding existing accounts within an established geographic territory.

Made headway the territory base to attain financial objectives and will lead the sales process utilizing all available resources to manage the account.

Represented a balanced sales effort of product and services knowledge and selling skills.

Interfaced directly with customers to ensure satisfaction with our solutions and ignited.

Negotiated with others to achieve desired results/meet customer needs.

Talent Acquisition Analyst, 2018 – 2019

Dell Technologies, Oklahoma City

Coordinated and scheduled prospect consultations in a timely fashion, with an extreme sense of importunity, strong client focal point, and high school attention-to-detail.

Achieved logistics (including candidate travel arrangements) necessary to funding interview process.

Served as a point of contact and theme matter expert for various talent acquisition process and operational questions; conducted research and provide guidance based on research, whenever necessary.

Acted as primary back-up support for important Endowment Acquisition coverage and analytics.

Carried out getting occupation descriptions edited and posted on various job sites.

Maintained support to help the TA team adhere to companionship policies and regulatory guidelines.

Worked on additional side projects to ensure that the Talent Acquisition organization operates as smoothly and operationally efficient as possible.

Staffing Recruiter, 2017 – 2018

Elwood Staffing, Oklahoma City

Found and hired enough workers so the office can fill every job opening on time and in compliance with company policies and applicable government regulations.

Managed incoming orders from clients and enter detailed job descriptions into the database.

Wrote and published enthusiastic, concise job descriptions to Elwood's website and public job boards.

Used social networks and industry connections to build a strong pipeline of candidates.

Interviewed and offered jobs/communicate rejections to candidates in a legal, timely manner.

Administered drug screens, background checks, and other pre-employment tests.

Counseled, disciplined, and terminated temporary associates, when appropriate, and document according to standard operating procedures.

Consistently made quality control calls to clients and associates to maintain an open channel for customer feedback and to address concerns.

Created, reviewed, and continually improved a strategic recruiting plan for the market.

Store Manager, 2016 — 2017

Francesca’s, Oklahoma City

Delivered excellent service to ensure high levels of customer satisfaction.

Addressed customer concerns with utmost professionalism, resolving 95% of issues within 24 hours and maintaining a customer satisfaction rating of 4.8/5.

Motivated the sales team to meet sales objectives utilizing training and mentoring approach.

Created business strategies to attract new customers, expand store traffic, and

enhance profitability.

Hired, Trained, and oversaw new staffed.

Ensured store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays.

Undertook store administration duties such as managing store budgets and

updating financial records.

Monitored inventory levels and ordering new items.

EDUCATION

Master Human Resources Management and Employment Relations

Pennsylvania State University - State College

Specialty: Benefits and compensation

Cyber security Technician PCCET Palo Alto Networks

NSE2 The Evolution of Cybersecurity Fortinet NSE 3 FortiADC Product Fortinet

NSE1 Information security Awareness Fortinet

IT/Edge Data Center Environment Vertiv

Power and Cooling certification APC by Schneider Electric

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