Chelsea Serrano ad4duv@r.postjobfree.com • 346-***-****

linkedin.com/in/chelsea-serrano-14753191/ • Tomball, TX 77375 Proactive and self-driven health care provider with a history of applying advanced practices and methods for the diagnosis and manipulative treatment of musculoskeletal and neuromuscular disorders while ensuring quality of care and achieving maximum patients’ satisfaction.

Known for driving health and wellbeing of diverse patients’ population across Houston region by conducting detailed examinations, administering orthopedic/neurological tests, and creating comprehensive treatment plans. Successful in efficiently managing highly complex chiropractic cases within a fast-paced clinical environment by delivering evidence-based services. Recognized for enhancing professional competencies of doctors as well as educating patients on advanced chiropractic practices and challenges through mentoring, training, and guidance. Proficient at employing Physiotrac and telehealth platforms/solutions to boost patient confidence, improve health outcomes, and enhance/expedite physical rehabilitation. Strong communicator, critical thinker, and problem-solver with an ability to excel in a high-volume and multidisciplinary clinical setting. Core Competencies

• Chiropractic Supervision

• Treatment Planning

• Consultation & Education

• Clinic Administration

• Patients Examination

• Clinical Operations Management

• Advanced Diagnostic Practices

• Orthopedic/Neurological Tests Analysis

• Neuro-musculoskeletal Therapy

• Therapeutic Modalities

• Team Leadership

• Mentoring & Coaching

• Telehealth Platforms

• Cross-Functional Collaboration

• Anatomy and Physiology

Professional Experience

The Joint Chiropractic, Houston, TX 2022 to Present Clinic Director

Results-driven Clinic Director with experience at overseeing daily clinic operations, managing team of health care providers and staff, and implementing policies to ensure high-quality patient care and regulatory compliance. Proficient in budget management, marketing, and collaboration with chiropractors to optimize treatment plans. Skilled in staff leadership, HIPAA compliance, and improving clinic efficiency.

• Manage a team of chiropractors, support staff, and administrative personnel, providing leadership, training, and performance evaluations.

• Develop and implement clinic policies, procedures, and protocols to maintain high-quality patient care and compliance with regulatory standards.

• Create and manage the clinic's budget, including revenue generation, expense control, and financial reporting.

• Conduct regular staff meetings to foster teamwork, address challenges, and share best practices.

• Handle patient inquiries, concerns, and escalations, resolving issues promptly and professionally. Airrosti Rehab Centers, Houston, TX 2018 to 2022

Airrosti Certified Provider (ACP) - Doctor of Chiropractic Control clinical services and patient management functions across the office with a focus on delivering quality care. Co-manage the Rehab Center in collaboration with orthopedic and primary care doctors. Diagnose and prevent disorders of the spine and other parts of the musculoskeletal system by conducting thorough examination, analyzing patient’s medical history, as well as providing consultation and education. Refer patients accordingly for MRI, X-ray, and CT in order to identify musculoskeletal and neuromuscular issues. Ensure timely completion of patient notes on the same day of the treatment. Enhance professional Chelsea Serrano Page 2

competencies of other doctors through regular mentoring and guidance. Grew a practice with no patients to one of the top 20% of all the clinics in Houston.

● Earned recognition from executive leadership for driving and growing the practice during COVID and ice storm.

● Devised treatment plans to provide continuous care to patients by taking into consideration an individual’s past concerns and treatment as well as current needs.

● Spearhead marketing and promotional initiatives to increase patient acquisition and retention with gyms, employers, medical offices, Colleges and High schools.

● Leveraged telehealth options to cure musculoskeletal conditions while serving as a part of Airrosti remote recover team. Clements Chiropractic Center, Inc., Long Beach, CA 2016 to 2018 Doctor of Chiropractic

Examined, diagnosed, and treated diverse patients’ populations suffering from physical health issues. Identified musculoskeletal and neuromuscular problems by administering diagnostic tests including X-Rays. Developed overall narratives and notes for insurance and personal injury. Provided high quality care to enhance health and ensure wellbeing of patients.

● Managed spinal adjustments and manipulation, while utilizing diversified/soft tissue techniques, and modalities to treat health problems of the neuromusculoskeletal system, including nerves, bones, muscles, ligaments, and tendons.

● Analyzed patients’ previous history and formulated treatment plans to drive better health outcomes.

● Recommended lifestyle changes and diet as part of a more comprehensive treatment regimen.

● Successfully received multiple certifications, including CPR, RockTape, and RockBlade.

● Handled personal injury, workers compensation, and insurance treatment and documentation promptly and professionally.

Toes on The Nose - HYATT, Huntington Beach, CA 2009 to 2016 Assistant Manager

Devised plans for steering store operations while improving customer shopping experience through visual merchandising. Leveraged refined communication skills to manage phone calls from customers and all other departments. Maintained appropriate inventory record by using QuickBooks, Point of Sales 10.0, and Lightspeed.

● Conducted sales and administrative duties including rental agreement and negotiated and finalized the contracts at favorable terms.

● Achieved maximum customer satisfaction by managing inquiries in a timely and efficient manner.

● Maintained overall payroll processing functions for surf instructors and events with accuracy and strong attention to detail.

Additional Experience

Chiropractic Intern

Health Strong Chiropractic

Collegiate Student Athletic Trainer

Saint Mary’s College, Moraga, CA

Varsity Coxswain/Rower

Captain of Division 1 Collegiate Rowing Team, Saint Mary’s College, Moraga, CA & Orange Coast College, Costa Mesa, CA All Conference Team Rower and Coxswain, Saint Mary’s College, CA Chelsea Serrano Page 3

Education & Credentials

Doctorate in Chiropractic

Southern California University of Health Science, 2017 BA in Kinesiology - Health and Human Performance

Saint Mary’s College of California, Moraga, 2013

CPR, First Aid and AED Certified

Technical Proficiencies

MS-Office (Excel, Word) Raintree Clinical Note Writing Software Physiotec for Rehab Exercises Telehealth Base Platforms (Doxy, Microsoft Teams, Zoom, Physitrack, Chirotouch, Eclipse, Jane) Quick Books Point of Sales Lightspeed

Affiliations

Public Relation of Sports Injury Council, Whittier, CA Assistant Event Coordinator for Sports Council, San Jose, CA President of the Soft Tissue Club, San Jose, CA

Health, Exercise & Performance Testing Assistant, Moraga, CA

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