F. BRIAN GEE
*** ******** ***** ******, ******* *6606
251-***-**** Mobile
ad4dtk@r.postjobfree.com
Excellent communicator with 17 years of experience working in a demanding call center environment as a Collection Specialist and Customer Service Representative
● Telecommunication skills● Adaptability● Courteous demeanor● Active listening skills
● Creative problem solver● Excellent communication skills● Seasoned in conflict resolution
● Energetic work attitude
EXPERIENCE
07/22 TO 02/24
MEMBER SERVICES REPRESENATIVE NEWITY MARKET
CUSTOMER SUPPORT THROUGH MULTIPLE CHANNELS
CREATE AND CLOSE SUPPORT TICKETS
UTILIZED CRM SOFTWARE
TECHNICAL SUPPORT VERBALLY AND WRITTEN
09/20 TO 06-22
CSR 4, SC Contact Center
Assist with Placing orders
Payment specialist
Assist with lost orders & returns
Resolve past due Balances
11/2016 TO 08/2020
CUSTOMER SERVICE TEAM LEAD, Charter Communications
Assist Reps in finalizing orders in order placement tools
Handle escalated calls
Review and monitor calls for learning opportunities
Train new and current reps on promotions and sales techniques
03/2015 TO 10/2016
Customer Retention Specialist, Alliance Data
Debt resolution of accounts 6 months past due or prior
Prevent accounts from being charged off by utilizing hardship programs
Adhere to FDCPA Guidelines
Work from dialer system to optimize contact ratio
06/2011 TO 02/2015
Collection Specialist 3, Pinnacle Recovery
Negotiated payment arrangements on past due receivables
Researched open account balances that were completely or partially unpaid
Initiated collection activities through telephone calls, letters and emails
Documented all consumer contacts on system of record
03/2007 TO 05/2011
COLLECTOR 4, AFNI / CREDIT VERIFICATION
Responsible for making at least 100 calls per day to debtors.
Skip Traced delinquent clients/debtors to new addresses by inquiring at post offices,
Telephone companies, credit bureaus, or through the questioning of neighbors.
Advised debtors of necessary actions and strategies for debt repayment.
School
University of Cincinnati
ASSOCIATES DEGREE
References and additional jobs are available upon request