MOHAMED

MOSTAFA

Contact

Address:

Cairo, Egypt

Phone:

002***********

Email:

ad4dqv@r.postjobfree.com

LinkedIn:

https://www.linkedin.com/in/e

lkelany/

Education

Bachelor degree in Business

Administration - 2014

CANADIAN University in Egypt

Languages

English

Arabic

Summary

I have extensive experience in business development, public relations

(PR), customer service, CRM, event planning and management, administration, marketing, sales, Arabic and English translations, and localization in national and international companies. Skills

Management

Microsoft office

Presentation

Computer skills

Leadership

Language skills

Analytical skills

Communication

Negotiation skills

Skills management

Experience

Quality Assurance Coordinator - 06/2022 – 09/2023

InstaShop, Dubai, Emirates

Leading online marketplace for supermarkets, pharmacies, pet shops

& other businesses in the Middle East

My job involved managing customer-related matters, addressing their requirements, answering their inquiries, and resolving any issues or complaints they may have had. Conducted thorough investigations into each case, provided prompt and courteous responses, and worked with my colleagues to improve the overall customer experience. Branch and Sales Manager - 12/2021 – 05/2022

Comet Group for Industry, Sharm El Sheikh, Egypt

Premier food service equipment and professional kitchen products

Responsible for overseeing and coordinating all operations of the branch, ensuring that all activities are conducted smoothly and efficiently. My role is critical in ensuring the satisfactory completion of all related tasks and meeting deadlines. Business Development Executive - 09/2019 – 11/2021 The Egy Co. for Real Estate Investment and Tourism, Cairo, Egypt

Establishing and executing the company’s business development strategy, developing PR strategies and campaigns, overseeing and managing relationships with the company’s financial partners, and suggesting upgrades. Customer Service Coordinator – 06/2016 – 07/2019 (P/T&F/T) Al-Reef Overseas Recruitment Co., Cairo, Egypt

Responsibilities included handling all customer needs, inquiries, and complaints.

Experience

Senior Membership Relations Officer – 08/2017 – 05/2018 German-Arab Chamber of Industry & Commerce, Cairo, Egypt

Conducted interviews with new members from the Middle East and Europe to ensure that they fully understood and agreed to the German chamber’s terms, conditions, and policies. Additionally, planned, promoted, organized, and managed the Chamber’s activities, events, and conferences

Marketing Manager – 09/2015 – 04/2016

Beijing Zhong Jia Andy Tech. Co., Ltd., Beijing, China

(Expat services)

My responsibilities involve developing and executing digital marketing communication campaigns along with managing related budgets. My role includes providing tools for successful sales growth, managing corporate and packaged brands, and developing digital and print assets, such as point-of-sale materials, social media plans, and weekly newsletters. I also undertake graphic projects, advertising, and SEO/SMO and coordinate event engagement, conferences, and trade shows. Additionally, I establish cooperation with local agents worldwide Marketing Specialist and Localization – 03/2015 – 08/2015 Anqizhilian Science & Technology Co., Ltd., Beijing, China

(Data sharing app)

Responsibilities include managing branding strategies, such as building brand awareness, localization/translation, PR articles/editors, and directing commercial videos. Additionally, establishing working relationships with local mobile brands to promote the company's app, Xender app. Responsible for developing and executing digital marketing plans on social media platforms such as Facebook, Twitter, Google, and WeChat. Also, supporting market development in Arab countries. Accountant, Auditor, and Secretary of the Treasury – 08/2014 – 11/2014 Pioneers Holdings Co. for BRKG & Trading Securities, Cairo, Egypt

Actively participated in executing the quarterly interim audit program for financial and accounting transactions. My contribution played a significant role in ensuring the accuracy and reliability of the financial statements and reports. Training

MIDB Bank, 2013

Bloom Bank, 2013

National Société Générale Bank, 2012

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