S

Bernice

Soyars

434-***-****

bernicesoyars@gmail.c

om

Danville, VA 24541

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Data Management

Research

Dependable and Responsible

Verbal Communication

Attention to Detail

Customer Service

Troubleshooting

Communication

Problem Resolution

Self-Directed

Multitasking

EXPERIENCE

FSR

Cos Cob, CT

Chicken Soup for the Soul/ Mar 2018 to Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Driving a route for our company's Red Box, kiosk and Eco machines as well as Keyme kiosks.

For the Red Box kiosks, I would place new DVDs into the machine and pull out thins that needed to go back to the warehouse. These Were counted and labeled to return to Sony.

For the Eco kiosk, I would log into the kiosk, remove and count the cell phones box them put a shipping label on them and send them to the processing center. For the keyme inventory kiosk, I would log into the account add low inventory, and perform at the test mode to ensure that the machine was able to cut keys for customers.

Prioritized and organized tasks to efficiently accomplish service goals. Assisted with customer requests and answered questions to improve satisfaction. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Maintained schedule of class assignments to meet deadlines. Delivered products to customer locations on time.

Merchandising Specialist

Norfolk, VA

Acosta Sales & Marketing/ Mar 2010 to Sep 2017

Developed and implemented merchandising strategies to maximize product sales. Conducted market research and analyzed customer preferences to optimize product placement.

Created visual displays for store shelves, counters, and windows to attract customers. Organized inventory of merchandise in stockroom, including labeling and tracking items.

Collaborated with vendors to ensure timely delivery of merchandise orders. Maintained a safe working environment by adhering to safety regulations at all times. Ensured compliance with corporate policies related to merchandising operations. Assisted in gathering and moving materials and equipment for assigned displays. Created merchandise displays based on planogram.

Displayed appropriate signage for products and sales promotions. Communicated and coordinated planogram execution with store management. Returned items to shelves and maintained organized appearance. Monitored stock to maintain sufficient quantity of featured product. Organized engaging front-facing displays to capture customer interest and drive revenue growth.

Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Printed labels and tags for for-sale merchandise.

Discussed merchandise needs with shift supervisors. Stocked and rotated shelves and built displays to deliver results for stores and suppliers.

Built product displays and placed appropriate signage for merchandise. Scanned shelves and product cases for expired stock to discard outdated items. EDUCATION AND TRAINING

Associates in Criminal Justice: Corrections Officer Danville Community College Aug 2008

Danville, VA

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