Carolyn Thompson

Anderson, SC

864-***-**** ad4d3a@r.postjobfree.com www.linkedin.com/in/carolynelathompson

Summary: Results-driven and adaptable Quality Technician with 10+ years’ experience improving quality outcomes by inspecting products, ensuring compliance, and implementing corrective actions.

Known for customer-focused approach, strong initiative, and excellent work ethic resulting in multiple promotions throughout tenure.

Proficient In:

Team Leadership

Testing Documentation

Operational and Quality Process

Continuous Improvement

Corrective Active Implementation

Finished Goods Inspection

PPAP

Customer Compliance

Experience:

2011 – 2023 Frankische, Anderson, SC

Plastics manufacturing family-owned business established in 1906 with 5,800 employees in 19 locations worldwide.

Supplier Quality Technician, 2022 – 2023

Responsible for handling supplier issues, charge backs, and assisting in resolving customer complaints.

Supervised, set-up, and controlled up to 140 finished products monthly through secondary inspection activity:

-Produced thorough reports and detailed findings; proposed recommendations for improvement.

-Performed visual inspections of finished products.

Received and inspected ~30 raw materials monthly, ensuring compliance with specifications.

Analyzed quality issues, participated in 8D meetings, and recommended corrective actions to improve results.

Handled Production Part Approval Process (PPAP) requirements and supplier notification of approval.

Performed Layered Process Audits (LPA).

Participated in out-of-specification and failure investigations and recommended corrective actions.

Quality Technician, 2017 – 2022

Created individualized quality standards specific to each part number and family.

Developed ~1,500 step-by-step job instructions.

Performed visual and dimensional inspections on # manufactured parts.

Oversaw Babtec CAQ software implementation and corrected systemic problems to eliminate errors.

Assisted with problem resolution by analyzing informational results and noting discrepancies.

Compiled measurement data and standardized tests based on collected component material samples.

Recorded lot numbers and serial numbers for traceability of produced items.

Led data documentation and retention efforts to provide customized Quality Assurance (QA).

Shift Leader, 2015 – 2017

Planned and managed resources to consistently meet production, quality, and cost goals.

Delegated tasks to 20+ employees, monitored activities, and ensured task completion:

-Mentored team members to improve overall job performance, increase productivity, and reduce workplace accidents.

-Managed daily workflow and scheduled staff for adequate coverage.

-Developed positive working relationships at all levels.

Promoted safe working environment by ensuring compliance with company safety procedures, policies, and regulations.

Oversaw quality control to identify inconsistencies and malfunctions.

Ensured compliance with customers’ product standards by:

-Utilizing document management system to organize files and maintain easily accessible data.

-Building products using most current revisions.

-Checking orders for quality and completeness.

Department Trainer, 2014 – 2015

Administered step-by-step training for up to 15 trainees.

Explained goals and expectations required for success.

Monitored, evaluated, and recorded training activities.

Promoted multiple times based on leadership ability and outstanding performance; initially hired as Production Worker.

Education: Associate of Science, Accounting and Finance

Tri-County Technical College, Pendleton, SC

High School Diploma

Crescent High School, Iva, SC

Certifications: ISO 9001:2015, IATF 16949:2016

Technology: Microsoft Office, Excel, Word, and PowerPoint

Babtec CAQ, computer-assisted quality management software

Awards: Continuous Improvement Champion 2015

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