RP

RAFAEL PORTILLO

ad4cjf@r.postjobfree.com 209-***-**** Madera, CA 93636

Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Diligent services writter with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Bilingual-Spanish

Recruiting and Interviewing

Employee Performance Evaluations

Operations Management

Sales Monitoring

Task Delegation

Spanish Translation

Travel centers of america Santa Nella, CA

Assistant Manager

01/2021 - Current

Managed customer service inquiries and complaints in a timely manner. Supervised daily operations including scheduling shifts, assigning duties. Communicated regularly with customers to gain insights into their needs. Maintained up-to-date knowledge of company products and services. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Organized schedules, workflows and shift coverage to meet expected business demands.

Monitored employee attendance records, timekeeping, and payroll information.

Delegated daily tasks to team members to optimize group productivity. Ensured compliance with safety regulations and company policies. Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Directed and led employees, supervising activities to drive productivity and efficiency.

Resolved conflicts between team members in an effective manner. Delegated tasks to team members based upon skill level and to achieve organizational goals.

Completed inventory audits to identify losses and project demand. Summary

Skills

Experience

Collaborated with management on developing strategic plans for achieving business goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Promptly responded to customer inquiries via phone, email or in person. Provided accurate estimates of repair costs, labor times and parts prices to customers.

Answered phone calls and responded to questions and concerns. Developed strong relationships with customers by providing exceptional customer service.

Handled telephone inquiries regarding appointments and work in process. Assisted with scheduling appointments for service work to be performed on vehicles.

Resolved customer complaints in an efficient and courteous manner. Pilot Travel Centers Ripon, CA

Mana

09/2019 - 12/2019

Completed day-to-day duties accurately and efficiently. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Assisted with customer requests and answered questions to improve satisfaction.

Planned and completed group projects, working smoothly with others. Walgreens Merced, CA

Assistant Manager

07/2015 - 08/2019

Managed customer service inquiries and complaints in a timely manner. Supervised daily operations including scheduling shifts, assigning duties. Communicated regularly with customers to gain insights into their needs. Maintained up-to-date knowledge of company products and services. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Midas Muffler Merced, CA

Service Advisor

02/2015 - 06/2018

Promptly responded to customer inquiries via phone, email or in person. Provided accurate estimates of repair costs, labor times and parts prices to customers.

Answered phone calls and responded to questions and concerns. Developed strong relationships with customers by providing exceptional customer service.

Handled telephone inquiries regarding appointments and work in process. Resolved customer complaints in an efficient and courteous manner. Assisted with scheduling appointments for service work to be performed on vehicles.

Prepared invoices for services rendered and collected payments from customers.

Education and Training

Atwater High School Atwater, CA

High School Diploma

06/2000

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