An Innovated, Dedicated and degreed professional with diverse experience as Senior Administration, Coordinator, Manager and Research Analyst working in fast-paced, ever-changing environments that demand strong organizational, technical and leadership abilities. Recognized for transforming entities through continuous systems automation improvements to drive development and improve operational excellence. Highly effective in focusing on critical objectives, problem solving and accountability. Advance computer skills in MS Office Suite, and other applications/systems. Skilled in maintaining order amidst chaos and ever-changing challenges, especially with Start-up Organizations. Team player with strong. Customer-oriented and strong ethical sense of service.

SUMMARY OF EMPLOYMENT

Texas Oncology Cancer Center 2022-present

Administrative and staff support services for 3 local cancer centers. Project manages, research, invoicing, programs or processes specific to the company operations. Record keeping, statistics and files according to standardized procedures and requirements. Liaison between management and other staff as well as vendors. Credentialing coordinator for physician medical license and employee i9 for compliance and standards.

Santander Consumer USA, NRH, TX 2018- 2022

Human Resource Learning Management System (LMS) coordinator

Provide leadership, support, reports and oversight for the Learning Management System (LMS) across locations for over 8000 employees. Responsible for collaborating with Business Owners, Project lead, Instructional Designers and Business Functions to ensure successful deployment of enterprise-wide Learning Management System.

Monitor, organize, educate, and supervise data within the system. Manage, onboarding of New Hires and coordinate onsite/offsite training. Initiate/participate projects to improve Learning & Development processes.

Manage the recruitment process new hire orientation onboarding

Reports on budget to provide up to date information to management

Support business operations with learning & development activities

Share information & collaborate on problem resolution for onboarding and training.

Dallas Lighthouse Nonprofit, Dallas, TX (layoff ) 2016-2018

Training Client Services Manager

Provided Leadership for Client Services department to drive and support training initiatives for community-based programs and governmental programs. Supervised 10 employees.

Designed and implemented Client Intake automation WEB program that enhance organizational structure.

Managed state governmental regulatory program for Training Services and performance management reports.

Implemented new Customer Service/Call Center training program for individuals with vision impairment and successfully integrate 50% visually impaired individuals into new call center acquisition within 3 months.

Managed Services personnel and achieve additional program approvals from the Texas Workforce Commission to offer independent living, orientation, and mobility, and expanded technology training as a fee for service.

Managed Training/Call Center/Company Store employees with review of the POS credit card for accuracy and coding for correct payment.

Provided backup for the Accounts Payable, which including auditing, AP invoices for payment and completion of State of Texas requirement reports for training invoices for payment.

Managed IRS and Social Security office Mail room employees’ and the State of Texas program.

Samsung USA, Roanoke TX 2016-2017

LMS Training Coordinator

Leadership development and implementation of systems to support Samsung Corporate with Policies, Competitive research, Training and Commissioning Services billing as well as enhanced Warranty processes. Trained Distributors in processes and procedures. Established communications media to Distributors of Training and processes.

Developed and Implemented new Learning Management System (LMS) for 3 nation-wide training centers.

Developed and administer ed all WEB input of the LMS system and manage curriculum.

Developed and Implement new Service and Warranty automation process with IT Department.

Implemented/monitored Leadership competitor information matrix to drive training and services improvements.

Policy development with service billing, accounts receivable, organize corporate events.

LG Electronics, Carrollton TX 2013-2016

Office Manager/Executive Administration

Development and implementation of systems to support Training and Warranty Services as well as enhanced Service reporting processes. Trained Distributors and employees in processes and procedures. Established communications media to Distributors and Representatives of Training/Service and processes.

Implemented new Learning Management System (LMS) for Training Classes and administer all WEB input of the LMS system. Managed 5 Training centers around the United States.

Implemented & coordinated new Service &Warranty automation process with invoicing and Accounts receivable.

Employee Onboarding Orientation for all new employees, and i9 compliance.

Managed Carrollton Office and Vendors to arranged events, such as Sales meetings, Customer Appreciation and as well as staff appreciation events.

Trained employees on Salesforce.com CRM.

EDUCATION

Bachelor’s Degree in Technical Management/Accounting - DeVry Business College Magna Cum Laude, Dean’s List

Overall GPA 3.7/4.0

Associate Degree in Business Management - Tarrant County Community College Dean’s List, Phi Theta Kappa

Overall GPA: 3.7/4.0

OTHER

Texas Notary

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