LINDA NAVARRO

ad4c9q@r.postjobfree.com / 1-325-***-****

Abilene, TX 79603

SUMMARY

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

SKILLS

Customer relations

Customer follow-up

Cross-selling and upselling

People skills

Work ethic

Teambuilding

Client retention

EXPERIENCE

Night Auditor/Restaurant Waitress / Holiday Inn - Abilene, TX Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews. Assisted hotel guests with check in and out procedures courteously. Audited and balanced cash and credit transactions daily and reset register for next day's operations. Maintained well-stocked and presentable complementary food and beverage station. Performed balance procedures for hotel accounts and resolved discrepancies. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits. Operated POS terminals to input orders, split bills and calculate totals. Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service

Night Auditor / Courtyard by Marriott - Abilene, TX Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews. Assisted hotel guests with check in and out procedures courteously. Audited and balanced cash and credit transactions daily and reset register for next day's operations. Managed late check-ins and provided information on hotel amenities. Documented wake-up requests and set up automatic calls in system. Completed nightly updates to hotel rates and individual room charges. Checked auditing discrepancies by reconciling cash drop and credit card transactions. Maintained well-stocked and presentable complementary food and beverage station. Balanced accounts and conducted nightly audits to keep bookkeeping current. Insurance CSR / Surety Bonding - Abilene, TX

Engaged customers and provided high level of service by carefully explaining details about documents. Diligently filed and followed up on third party claims. LN

Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

Developed insurance cross-selling opportunities.

Increased client retention through loyalty rewards and incentivization program. Delivered effective, informative financial presentations to large groups in effort to build lucrative client base and improve customers' financial well-being.

Insurance CSR / Rhodes Insurance - Abilene, TX

Cultivated and strengthened customer relationships to drive revenue growth. Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery. Responded to customer inquiries quickly and professionally to maintain customer satisfaction. Delivered superior customer support to improve account retention rate. Grew quarterly sales reliably with great communication and sales abilities. Member Service Representative / Numerica Credit Union - Spokane, WA Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.

Helped members resolve account problems and navigate internal systems to handle routine needs. Maintained strong knowledgebase of product options and sales promotions to better serve every customer. Offered exceptional customer service to differentiate and promote company brand. Cross-trained in different internal databases and service positions to help team members meet coverage demands.

Kept member service area clean and neat with well-stocked supplies and fliers. Assessed customer account information to determine current issues and potential solutions. CSR II / Sterling Savings - Spokane, WA

Delivered service and support to each customer, paving way for future business opportunities. Assisted customers in making payments on accounts. Assessed customer account information to determine current issues and potential solutions. Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Trained new employees on procedures and policies to maximize team performance. Reduced process gaps while training new hires on products, software, operational best practices and bank protocols.

EDUCATION AND TRAINING

Spokane Community College - Spokane, WA 11/1994

Bank Teller Certificate

Antelope Valley College - Lancaster, CA

General Studies

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