Samir Gaibov

Information Technology Manager

ad4c4b@r.postjobfree.com

Murrieta, CA • 951-***-****

www.linkedin.com/in/gaibov62/

ad4c4b@r.postjobfree.com • 424-***-****

LinkedIn URL • Murrieta, CA

Summary

Highly accomplished IT leader with powerful blend of technology vision and business acumen that results in consistent development of new business strategies supported by cost-effective, high-performance IT infrastructures. Proven success leading all phases of multiple IT projects aligning business goals with technology solutions to drive process improvements. Adept at delivering highly complex transformations and introducing new products and services for clients. In depth knowledge of computer systems, security, network/systems administration, databases and data storage systems, and telecommunications systems. Skilled in delivering domain expertise about IT Infrastructure services while managing support, maintenance, changes, and upgrades to the IT infrastructure. Ability to manage multidisciplinary teams towards shared goals, deal with board-level stakeholders, and find effective solutions to complex problems.

Technical Proficiencies

Enterprise Applications:

Microsoft Office 365, Microsoft Teams, Microsoft Power Tools, Microsoft Dynamic AX2009, AX2012, AX D-365, MS CRM, SharePoint, WSS, Nintex Forms & Flows, Sharegate, AvePoint Migration Platform (AMP), Salesforce, ADP, EDI Platforms (ARIBA, Jaager, GSX, Catscout etc.), Tableau, Power BI, MRP, ERP, Workday, Concur, Ensur Document Management, Maintenance Connection, LearnShare Enterprise Learning Management, Planview LeanKit Enterprise Kanban software, Smartsheet, Egnyte, Ticket Management System (Zendesk, Manage Engine Service Desk, Cherwell, Kayako, ServiceNow), Cloud backup and inventory systems (Druva, Swift Tracker, Asset Tracker, Barracuda)

Databases:

Microsoft SQL, MySQL, Access, Data center, Data warehousing

Programming:

Microsoft VB, .NET, ASP, HTML5, CSS

Network:

Windows servers, Active Directory, WAN, LAN, VPN, TCP/IP, FTP. SMTP, Cisco Meraki, Server virtualization,, Citrix, VMware, WatchGuard, Ring central

Cloud Technology:

Microsoft Azure, AWS

Career Experience

Breg Inc. Carlsbad, CA 2021 - 2024

IT Support Services Supervisor/Manager

Effectively managed and mentored a team of 10 help desk professionals across multiple locations in Mexico and the USA.

Established performance metrics, tracked key performance indicators, and conducted regular performance reviews to drive team productivity.

Ensured timely resolution of technical issues and provided exceptional customer service to end-users.

Boosted work efficiency 30% and slashed inventory stock by 20% by adjusting material storage and settling old stock.

Raised ticket output by 25% as well as minimized ticket backlog by 12% by administering ticketing system using data analytics, training, and management techniques.

Successfully managed the relocation of the Corporate Headquarters, ensuring a smooth transition for all employees and minimal disruption to business operations.

Collaborated with cross-functional teams to develop and execute a detailed project plan, including logistics, communication strategies, and resource allocation.

Oversaw the safe and efficient transportation of sensitive hardware and equipment, minimizing the risk of damage or data loss during the move.

Led the planning and execution of a company-wide hardware refresh, ensuring all users had up-to-date and efficient equipment.

Managed procurement, installation, and configuration of new hardware, resulting in increased productivity and decreased downtime.

Collaborated with vendors to negotiate cost-effective solutions and maintained a comprehensive inventory of hardware assets.

Prepared the organization for a seamless transition to Windows 11 by conducting compatibility assessments and creating a comprehensive upgrade plan.

Coordinated user training and support to ensure a smooth transition to the new operating system.

Worked closely with IT teams to test and deploy Windows 11, focusing on security and compliance.

Conducted thorough audits of software and licenses to ensure compliance with legal requirements and optimize licensing costs.

Developed and maintained a detailed database of software assets and licensing agreements, streamlining the audit process.

Implemented compliance policies and educated staff on best practices to mitigate legal risks.

Successfully upgraded SharePoint from on-premises to the Office 365 version, enabling improved collaboration and document management.

Led the migration of existing data, customized workflows, and provided user training for the new platform.

Collaborated with stakeholders to gather requirements and ensure alignment with business needs.

Managed and administrated Microsoft Teams, fostering efficient communication and collaboration among employees.

Maintained Active Directory, managed user permissions, and created and maintained security groups to ensure data integrity.

Implemented policies and controls to protect sensitive information and ensure compliance with company standards.

Phenomenex Inc., Torrance, CA 2002 – 2021

IT Systems Analyst / Enterprise Application Support

Led the implementation of Microsoft Dynamics AX2012 and AX-365 in 12 international locations and headquarters. Delivered robust assistance to the IT Manager in executing transition plan after merger and acquisition. Designed service desk process, training schedules, catalogue, workflow, system guidelines, and manuals for the organization. Educated IT groups on ticketing systems, service desk process, and cross department training. Held full accountability for developing goals, KPIs, metrics, and value stream mapping for IT department. Explained corporate business goals and requirements while coordinating with the department heads and senior management. Examined risk and tolerable downtimes by devising disaster recovery plans for computing systems and voice communications. Supervise implementation of MS Office 365, MS Teams, Power BI, Ensur Document Management, Maintenance Connection, MS Power Tools, LearnShare enterprise learning management, Planview LeanKit enterprise Kanban software ticket management system Zendesk, Cloud backup systems Druva, and Barracuda for numerous locations and headquarters. Offered first rate technical support to the team members in conducting training sessions and workshops on various system processes. Served as an IT leader to administer Workday implementation while collaborating with HR and payroll departments. Developed and automated reporting process on data analytics and metric dashboard using Power BI. Helped in project standup and management meetings as an IT Department Danaher Business System leader. Established and maintained long term relations with advance exchange vendors on purchasing software and hardware for the IT department. Arranged groundwork for the installation of companywide ERP systems.

Directed a high performing service desk team in US, JPAC, and EMEA to help users and business operations in US, Singapore, UK, China, India, Taiwan, and Germany.

Achieved bottom line results by planning and supervising implementation of Microsoft Dynamics AX2012 and AX-365 in 12 international locations and headquarters.

Developed documentation standards and new Service Desk Zendesk system to resolve escalated software and hardware issues at the Service Desk within time.

Facilitated in raising revenue by leading sales force automation (CRM) implementation of Salesforce.com.

Succeeded in raising company effectiveness and market shares while contributing in all high-level projects.

Identified and determined complex issues by delivering solutions in liaison with highly skilled business analysts, project leads, and IT team.

Planned and lead project to migrate SharePoint on-premises document libraries, forms & lists to SharePoint Online

Secured $100,000+ in equipment cost by prearranging and directing project to upgrade Windows 7 to Windows 10 on 400 devices with internal refurbishing program.

Saved cost of $400,000 while planning, executing, and finalizing companywide projects within time and budget constraints in liaison with EH&S, engineering, IT, and manufacturing departments.

Set a benchmark of excellence by spearheading IT aspect of $12M construction project.

Additional Experience

Programmer / System Administrator, Phenomenex Inc., Torrance, CA

IT System Administrator, Sputnik LTD. Baku, Azerbaijan

Education

Master of Eastern Languages & Literature, Azerbaijan State University, Baku, Azerbaijan

Bachelor’s in computer science, Baku Technical College, Baku, Azerbaijan

Extended Education Program (VB Programming), AEC, Reseda, CA

Extended Education Program (Data Management/MS SQL), Cal-State University, Long Beach CA

Professional Training

Certified Danaher Problem Solving Process (PSP)

Certified Danaher Fair & Part Activation TPI Kaizen

Certified Danaher Trade Agreements TPI Kaizen

Certified Crucial Conversations Training

Awards

Multiple Merit & Commitment Awards from Phenomenex Inc.

Languages

English, Russian, Turkish (Fluent) and Arabic (Basic)

Contact this candidate