Account Manager Customer Service

Gerardo Parra

*** * *** **** **. Apt. ***, Alexandria, VA 22304 Cell: 202-***-**** ad4bz9@r.postjobfree.com SUMMARY

I’m an Account Manager with a deep knowledge of the travel and hospitality industries looking for an opportunity to apply my transferrable skills such as project coordination, customer service, account relationship management, and support, contributing to the continuous growth of the organization and my career. EXPERIENCE

Team Member Sweetgreen, Bethesda, MD 07/2020 to present

• Work as a line cook preparing food, cleaning and filling the stations, and helping with the overall organization and cleaning of the store

Account Manager Turismo Maso Internacional, C.A., Caracas, Venezuela 10/2015 – 09/2020

• Managed B2B clients and helped them to use and implement a new online platform called “Integra.travel”, which integrated a single sign capability optimizing their travel experience

• Resolved complaints and kept track of all administrative and financial processes, such as invoicing, payments, and disputes

• Assisted clients operationalizing their travel, drafting itineraries, making reservations, contacting parties, and making changes when necessary

• Acted as the client’s representative to ensure that their demands were met with a focus on improving the customer experience

• Knowledge and experience using P&L tables and analysis Sales and Regional Account Manager Saeca Viajes y Turismo, S.A. Caracas, Venezuela 09/1997 – 10/2015

• Managed several corporate travel accounts and provided sales expertise to ensure clients were maximizing their travel budget

• Responsible for onboarding new corporate clients, regionally and globally, bringing in an average of five to seven new clients yearly

• Managed the BP PLC (British Petroleum) travel account for the countries of Mexico and Argentina, collaborating with various internal departments to ensure travel savings and built strong client relationships maintaining the program to the client’s desires

• Served as the Regional Program Manager for Carlson Wagonlit Travel between 2006 and 2010 and saved 2.5% of annual travel expenses for the South America region EDUCATION

Graduated as a Senior Technician in Marketing and Advertising Instituto Superior Universitario De Mercadotecnia, Caracas, Venezuela 10/1992

Certificate of completion for English proficiency Lindbergh High School, St. Louis, MO, US 06/1988 High School Diploma C.D. Agustin Codazzi, Maracay, Venezuela 09/1987 TRAINING

Traffic and Travel Agent Training Course, Certified Travel Agent AeroTraffic, Caracas, Venezuela 06/1995 SKILLS

Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, Sabre, Zoom, WhatsApp, Integra.travel, DocuSign, Salesforce, CRM, Oracle, Global One.

LANGUAGES

Bilingual Spanish and English.

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