Brenda Oravec, MBA

971-***-**** ad4bkv@r.postjobfree.com View LinkedIn Banks, OR

Operations Manager

Exceptional Business Operations Manager with high standards of excellence and performance in IT, resulting in high-level problem solving and decision-making, deliverables on projects, communications/marketing, and strategic planning. I leverage expertise in performance analytics and metrics, business process improvements, logistics and supply chain, technical and financial acumen, multi-tasking on many initiatives, communications, program/project management and more to maximize audience trust and engagement across all possible touchpoints. Collaborative mindset and presents clear, accurate information in collaboration with leadership make informed decisions. We could align well with my professional and academic experience and your stellar team of professionals.

Notable Skills & Qualifications

Financial and HR acumen – Understands financial reports, accounting, quality assurance, data driven decisions, statistics and accuracy.

Expert and highly sought out at managing large-scale, complex, highly-visible strategic planning and implementation

Customer and relationship focus. Collaborated cross-functionally to optimize and streamline internal processes in support of improved customer satisfaction and efficiency. Everything is driven from the end-user

Self-motivated independent contributor and self-starter who supports and leads for supporting business operations or whatever needs of the organization are brought forth. Results oriented.

Ensure recommendations and operational transformations to support the program’s objectives. I did this continuously as I led my team and served on special projects for operations and processes. For example, I was chosen on enterprise-wide special project for EPIC migration and led the process improvement and operational excellence team

Setting standard operating procedures for the team to achieve excellence by making sure they are understood and communicated. Kept documentation on compliance, policies and business operations management

Data Collection, Analysis, Visualization and Mapping. On a team for three years where we looked at data equity in the way we collect data, how we utilize and visualize data appropriately.

Planning and setting goals for teams. I implemented processes and activities to exceed goals and the top producing team in performance. Data driven to reach goals and we used PowerBI dashboards and graphs to automate performance

Communication Expert – Presentation, verbal and writing skills. Can organize and present high-level information in a clear, audience driven platform. Thinks clearly and intelligently under pressure

Employs a systems-thinking mindset and strong knowledge of techniques such as Lean, Six Sigma, RCA, and FMEA to foster a culture of continuous improvement, facilitate operational excellence, and influence change

Applies 15 years of PMP training to delivering enterprise-wide projects within tight budgets, financials and timelines

Balances multiple key projects and deadline-driven priorities in rapidly-evolving and frequently ambiguous environments. Can do short-term or long-term planning and implementation. Excellence in research and partnering with SME’s

Models core organizational values as both an internal team leader and public-facing company representative

Cultivates collaborative relationships with internal/external stakeholders from all backgrounds and functions

Areas of Expertise

Performance Reporting Tools • Complex Technical Challenges • Storytelling • Data Management • Decision Making

Business Analyst • Service Delivery • Strategic Management • Process Improvement • Vendor Relations • Change Management

Team Leadership & Empowerment • Training & Coaching • Cross-Functional Partnerships • Benchmarking • Presentations

Continuous Improvement • KPI Analysis • Program Success & ROI • GIS • Planning • Supervising • Reports • Learn & Adapt

Leadership • Problem Solving • Systems Recommendations • Writing and Documentation Skills • Mapping • Program and Project Management • Prioritization • Operations • Communications • Coaching • Work Distribution • Safety • On-time Delivery

Professional Work History

MarCom Project Manager & Licensed Realtor eXp Realty 2017 – Present

Global full-service real estate fiduciary providing 24/7 access to collaborative tools, training, and socialization to real estate brokers.

Researches, identify trends, and analyzes market trends in support of business development and lead generation

Creates marketing collateral and on-brand communications for new technology rollouts, as well as policy changes

Leads, manages, and executes on marketing and communications projects within schedule and strict budgets

Develops GIS process mapping with various software, documenting for complex projects, as well as in support of operational excellence and improvement

Negotiated and wrote several contracts

Multi- cultural equity and diversity training very important as a fiduciary and upheld in the State/Federal real estate laws

Builds engaging relationships with new and potential clients while developing and onboarding new business

Serves as an informational resource for clients, providing data-driven insight to clients that facilitate transparency

Guides internal and external stakeholders through periods of organizational change while minimizing business disruptions

Supervisor, Clinical Technology Services Service Desk, Operations Providence Murray Business Center 2021 – 2023

Department: Information Systems (IS)

Service Delivery support center serving Providence Medical Group Oregon’s 90 hospitals and clinics, as well as more than 600 physicians.

One of the core leaders at Providence ensuring consistent and quality performance data has the proper and accurate Performance Analytics tools for accurate data and reporting timely information. Documented everything

Implemented change management programs and continuous improvement both verbally and in writing

Negotiated and wrote vendor contracts, including hiring contracts for employees/contractors

Drove enterprise-wide leadership initiatives as a core leader within the organization; prepared SWOT analysis to mitigate threats and weaknesses and gain buy-in from stakeholders on key projects Complex and large program migration

Steered daily progress meetings to address a range of topics, including KPI data and response, project updates, strategy, staffing, new and/or recommended training, and change order implementation. Built trust with all stakeholders

Directly managed a team of 30-40 direct reports, approved time-off requests for 160 employees while ensuring adequate coverage, and planned monthly and quarterly employee engagement forums

Recruited, interviewed, and hired all IS employees; developed annual goals, partnered with Center of Excellence (COE) to facilitate training and education, and established criteria for merit allocation Performance Based Decision making

Conducted monthly 1:1 performance evaluation for technicians, in addition to establishing individual KPIs and providing 1:1 coaching; led IS team to achieve and maintain #1 spot in performance and operational metrics throughout 2022, into 2023

Developed Standard Operating Policies and procedures: For example, policies on covid and compliance with each associate

Played an integral role in executing major projects, including the most successful software migration in company history

Served on multiple leadership teams aimed at process and continuous improvement, including the Operations and Process Improvement team and the Rewards and Recognition Committee. Reports and analysis of program

Part of a team directed at continuous improvement and discussed which problems needed quick action for reliable, data driven improvement. Risk mitigation and KPI’s for measurements of success and delivery, excellence in customer service

Overcommunicating and overstaffing as that’s what the directors wanted for certain projects to succeed. So, we delivered. For example, in our enterprise-wide software migration, it was the best they had seen nationwide because of the talented team who listened to each other, prepared, worked hard, looked at problems and resolved quickly, used a high amount of data and performance to know where we were each morning

Organizational development with all leadership to identify problems and create action plans

Streamlined and implemented equitable and excellent service delivery

Tier 111 Operations Lead Amazon 2018 – 2019

Amazon fulfillment center dedicated to receiving, storing, packing, and shipping incoming orders to customers around the world.

Led, coached, and motivated a team of up to 300 cross-functional operations staff with a focus on building collaboration and consensus, increasing employee engagement, and encouraging professional advancement

Implemented GEMBA, process improvement, root cause analysis (RCA), LEAN, Six Sigma, and Kaizen tools to maximize efficiency in a dynamic manufacturing environment; increased productivity by 56%, driving team to #1 fulfillment center in productivity ranking

Optimize service delivery and develop continuous improvement techniques and methods

Distribution of work, performance management and implementing various projects and initiatives

Health and safety number one priority, well versed in this

Employed informational systems and logistics tools and insights to optimize and train staff in technology implementation

Analyzed supply chain system to identify areas of improvement; developed and implemented improved processes

Established and adapted daily goals and performance measures to consistently achieve desired results

Documented, reported, and presented progress and performance reports to CEO and CFO

Strategic Business Operations Consultant GF Commodities 2011 – 2015

Business Consulting providing strategic, financial reports, business, marketing planning. The consultation with executive leadership included problem solving, analysis and implementation for organizational and operational excellence

On a four-person team of high-level problem-solving facilitation with various cross-function teams. Diverse stakeholders involved to identify problems, solutions and evaluate alternatives. Involved brainstorming, prioritization and action plans to finish out the workshop of business requirements and recommendations

Supervising engineers and other scientific professionals for performance management. Used subject matter experts to develop literature and communication

Trust building and networking – The only reason I was able to negotiate and implement these various consultant contracts was because of relationships. Had I not reached out on a continual basis and nurtured these relationships, this consulting career would not have happened. These contacts were very important in my growth and success

Works with diplomacy and intelligence under pressure. Can influence, motivate and clearly delegate tasks and initiatives

Change management processes working with various departments and stakeholders. These stakeholders were identified and introductions or me reaching out happened. The various departments had key people to help. I find communicating leads to results of who is who.

Developed various programs and projects, implemented and followed through. For example, our team created a way to transfer knowledge from experienced scientists and engineers to incoming scientists and engineers to bridge the gap of practical knowledge versus theoretical from there degrees. This was based on data where we identified the gap.

Projects with performance management such as ROI initiatives, surveys, cost savings, analysis, feedback loop, interviews with directors.

Collected the importance data for programs and initiatives to help organizations based on software that took us through each step

Reliable sources and data to plan and align with continuous improvement and solution development

Getting along with all stakeholders and help to implement projects/plans with barriers of resistance. Informative direction of work so people are aligned regardless of differing opinions. An environment of respect and concern for various opinions, whilst communicating decided and non-negotiable decisions

Excellence in writing, presenting, communicating and taking the initiative with project planning. Following through on the big picture on a high-level alignment but also dotting every i and crossing every t. The forest and the trees concept.

Setting measures of performance for what is acceptable and what is not

Additional Professional Experience

Project Manager and E-Commerce Aerotek 2015 – 2017

Marketing Manager, Digital Marketing & B2B Sales Dex Media 2006 – 2009

Technical Manager Charter and Egghead Software 2001 – 2005

Vice President Airabella Travel 1993 – 2000

Ambassador to Oregon Oregon Economic Development 1986

Education & Professional Development

My higher Education of twelve years included highly engaging research and classes. For example, technically complex research such as Cloud analysis, strong attention to delivery on-time, organizational and operational excellence, data-driven research, wrote several strategies and business plans, stakeholder analysis, gap analysis, negotiation and decision making, community development, management, best business practices and leadership, over twenty projects, PowerPoint on collecting business requirements and relaying information in a clear, concise way for all audiences, performance indicators for effective delivery of strategic goals, technical recommendations to major fortune 500 companies. In addition, soft skills such as communications verbal and non-verbal, and building trust on teams. Can supply this evidence/research papers in an interview

Master of Business Administration Walden University 2014

Bachelor of Science in Business Leadership & Management Marylhurst University 2010

Certificates in HRM and Business Administration 2010

Classes l Mt Hood Community College 1988-92

Classes l Portland State University 1988-92

Credentials & Training

Real Estate License Oregon Real Estate Agency 2017

Human Resources Certificate Marylhurst University 2010

Business Administration Certificate Marylhurst University 2010

Professional Affiliations

Member Oregon Real Estate Association 2017 – Present

Member National Association of Realtors 2017 – Present

Member Toastmasters International 2013 – 2020

Member Trustworthies Club 2006 – 2010

Member Environmental Science Club 2006 – 2010

Member Student Activities Council 1988 – 1992

Member Center for Performing Arts Fundraiser 1986

Technical Skills

UNIX • Linux • Windows 10 • Microsoft SQL Server • MDG • Cisco IOS • Tableau • Microsoft Office Suite

Adobe Acrobat • Prognos • SAP • Oracle Genesis • Workday • Genesys • Microsoft Power BI • ServiceNow Azure

ADP • IQNavigator • DARC • Microsoft Authenticator • Taleo • Ariba • HAT • Database Management

• Waterfall • Agile • Scrum • BPC • Project Management

Additional Languages

French (Intermediate) • Spanish (Basic) • Arabic (Basic)

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