Evette D. Washington

202-***-**** ad4bgx@r.postjobfree.com

www.linkedin.com/in/evette-d-washington-16178b154

Core Competencies

Staff Training & Development Financial Management Marketing Event Planning & Visual Displays Auditing & Data Analysis Customer Service & Customer Satisfaction Employee Orientation Scheduling Policies & Procedures Inventory Report Generation Sales HR Management Account Creation & Upgrade Networking Quality Controls Problem Solving Experience

Frontpoint Security – Vienna, VA 10/ 2021- Present Business Development Representative (Retention and Customer Service)

• Assist new customers with setting up their security equipment in their home or business while providing personalized knowledge and service resulting in a 65% increase of customers coming to contract renewals.

• Prospect opportunities through outbound and inbound customer contracts. Contribute

$45,000 to the overall company revenue in one quarter by building trust and being relatable and knowledgeable.

• Efficiently and resourcefully with understanding of completing assignments. Promoted by senior management to assist with training of twelve (12) new hires and to help support five (5) of my colleagues.

• Manage multiple actives simultaneously including interacting with customers while using multiple software applications, which is attributed to being exceptionally organized and attentive to extreme detail.

Yelp DC- Washington, DC 01/2020- 10/2021

Senior Account Executive (Marketing and Customer Service)

● Closed 135 deals, producing over 235,000 in advertising revenue (averaging $1.6k per deal). Foster revenue generation relationships with business owners to increase advertise retention

● Own and managed a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce).

● Event Planning and Marketing lead for Yelp DC’s Women at Yelp employee resource group.

● Nominated for and completed Yelp’s Leadership Development Program, which taught skills such as leadership styles, retention, and calculating and diagnosing KPIs Madewell DC-Washington, DC 09/2018-12/2019

Assistant Manager (Marketing, Event Planning, Sales, and Customer Service)

• Effectively set the pace for all associates as selling and service leader. Helped team achieve SPH and KPI by providing a communication tool to drive incremental sales.

• Nurtured an energized customer experience that exceeded expectations and increased loyalty. I made it my business to know the local neighborhood landscape. Such as events, artists, influencers, and style makers.

• My decision-making process is asking questions, actively listening, understanding the data, and looking beyond the obvious to see around corners.

• Conducted Enterprise Selling training, to ensure fast past and growth of high demand Addressed tough situations quickly, provided complete and actionable feedback

• I take pride in fostering collaboration and productivity. Helped team achieve a 30% increase of SPH and 45% increase for KPI by providing a communication tool to drive incremental sales and placing the right people in the right place at the right time to drive sales

• Executed appealing visual merchandising while responding to situation warranted changes based on store layout and product ownership. M&T Bank – Washington, DC 02/2017-09/2019

Operation Coordinator (Financial Management, Auditing & Data Analysis)

• Effectively and efficiently opened, closed, and provided accurate modifications to new and existing accounts, certificate IRA, trust and entrust accounts, and consumer and lending products.

• Ensured the proper balancing and accuracy of currency, cash, and checks in drawer at the end of each shift. Independently reviewed claims adjustments and ensured accuracy and validity prior to processing.

• Processed routine account transactions to include check cashing and deposits and ensured sufficient funds and proper identification of all customers to decrease fraud claims.

• Effectively resolved account discrepancies and provided detailed research for errors requiring further action.

• Adhering to risk and regulatory standards, policies, and controls in accordance with the Risk Appetite.

• Oversee employee duties and task requirements through daily audits. Provided analyst with appropriate documentation as required when requested.

• Support operational needs such as cash ordering, vault, ATM, wire transfer, Know Your Customer (KYC), Anti-Money Laundering (AML), fraud prevention, and compliance- related tasks.

• Completed and passed all required training under the Federal SAFE Act Technology

Microsoft Office Suite, Oracle, Salesforce, Voziq, Zendesk, Clear Company, RingCentral, Azure Apps, Workbench Support

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