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Customer Service Client Relations

Location:
Dallas, TX
Posted:
March 13, 2024

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Resume:

Highly skilled and overtly educator, counselor, parole officer, customer service and client relations management, with 30 years of experience committed to student development and establishing productive learning environments. Capable of motivating staff to try new, creative techniques to continually improve their practice focusing on student achievement through student-centered, technology rich lessons. Proven commitment to students, parents, and community and strong communication skills to develop lasting relationships with all community stakeholders. Adept at assisting educators in the creation and implementation of class instruction and student assessment in conjunction with state learning regulations. Now seeking to secure a position with a company where required skills and talents will be utilized toward continued growth and advancement.

Utilized a consultative approach to recruit, enroll and retain qualified students.

Collaborated with a cross-functional team of advisors, contributing to the organizations student- centric focus, retention and graduation outcomes.

Established consistency among teaching population to deliver curriculum consistently.

Mentored teachers in the creation and implementation of powerful learning environments, lesson plans, and student assessments.

Conversant in creating safe learning environment with clear expectations.

Foundational knowledge of Common Core Standards with ability to design and modify lessons appropriately for student needs.

Excellent collaboration and team building skills built in leadership and customer service experiences.

Adept use of assessments and talents for incorporating technology into lessons. Educator Aug 1994 – Present

Dallas Independent School District - Dallas Texas

Implement multiple curricula including mathematics, science and literacy into lesson planning.

Participate actively in staff meetings to address community support.

Attend a variety of professional development workshop cantered on learning goals, classroom management, student motivation and engaging learning activities.

Facilitate activities that developed student’s physical, emotional and social growth.

Employ assessment tools and proactive strategies to improve instruction methods.

Implement discipline and behaviour policy of the school.

Participate in marketing and community events for the school such as extra-curricular activities, social activity, sporting, clubs and student organizations. Park and Recreational Leader and Camp Counsellor 1998-2015 City of Dallas Park and Recreation Dept.

Encouraged a positive experience through group bonding activities and by creating interactive.

Communicated frequently with parents of child and answered all related questions.

Exposed child to a wide variety of activities that will help broaden their interest and challenge them to learn and master new skills; thus increasing self-esteem.

Ran a positive afterschool and active summer program. Real Estate Agent 2005

Exceled in client development, public relations, customer follow-up and property management.

Advised and informed prospective clients on current market activities/condition and the negotiation process of real estate transactions.

Worked under stringent time constraints, always exceeding deadlines and goals.

Educated buyers and sellers with all aspects of the housing market. Driving Instructors/Driving Safety Educators 2000

Desoto Driving School

Helped students on improving their knowledge towards roadside safety and checking oil level

Demonstrated driving skills and rules of the road to increase client's competence, while ensuring they evolve into safe and confident drivers.

Taught people the rules of the road and skills needed to drive safely which include classroom lectures covering driving theory, traffic rules and laws, and automobile maintenance, as well monitoring and instructing students as they drive a car.

DWAYNE E MITCHELL

CONTACT

972-***-****

ad4bfo@r.postjobfree.com

732 Courson Drive, Desoto

TX 75115

SKILLS

CORE COMPETENCIES

Curriculum Development

School Supervision

Lesson Planning

Teacher Supervision

Program Development

Student Instruction

Community Involvement

Motivating Students

Classroom Evaluation

Good Communication Skills

Detail Oriented

Time Management

Self-Motivation

Conflict Resolution

Leadership Skills

Adaptability

Work Under Pressure

Multi-Tasking

Team Player

Computer Literate

DM

PROFESSIONAL WORK EXPERIENCE

PROFILE SUMMARY

REFERENCE

Available upon request.

Independent Insurance Claims Adjuster 1999

Completed investigations to confirm claimed damages consistent with applicable insurance coverage

Communicated effectively and clearly standard insurance policies

Consistently met or exceeded performance metrics of job qualifications.

Communicate clearly with underwriters, claims adjusters, customers, upper management with in Insurance Companies. Teacher/Educator 1994

Dallas I.S.D.

Facilitated professional development experiences for faculty to support excellence throughout the school.

Communicated with students, evaluated performance and provided feedback.

Created a respectful and learning-cantered classroom environment.

Utilized a consultative approach to recruit, enrol and retain qualified students. Parole Officer Aug 1992 - Aug 1994

Texas Dept. of Pardons and Parole

Communicated with other parole officers for uninterrupted supervision of ex-offenders.

Submitted reports and recommendations on whether clients should continue parole or be revoked.

Performed highly advance parole administration and supervision work for the Institutional Parole Office (IPO).

Reviewed and approved parole supervision activities, parole investigations, and parole release plans and reports.

Conducted case analyses and supervised the work of others. Juvenile Probation Officers Jan 1992 - Aug 1992

Dallas County Juvenile Dept.

Maintained and updated case files in accordance with the Department of Juvenile Justice standards.

Assisted problem adolescents to become active, healthy participants in society through a counselling, motivating, assisting with help from additional programs, rehabilitation, substance abuse counselling, and monitoring of activities. USPS -summer 1989-1991

Montgomery Ward 1987

God Father Pizza 1985-1987

Santa Ques Feeding the Homeless.

Annual Thanksgiving Turkey Giveaway.

Desoto Nursing Home.

Red Oak Annual Blood Drive.

City of Dallas Parks and Recreation.

Lamar University Beaumont TX 2020

Master Education Administration.

Texas A&M University Commerce TX 1991

B.S Sociology/Criminal Justice.

Grayson County College Denison TX 1989

Associates of Applied Science

Tyler Street Christian Academy 1987

Life Long Learner

Texas Association of Realtors Dallas TX 2006

Real Estate License

Elementary Comprehensive License (Lifetime) grade 1-6. Physical Education K-12.Texas All Lines Independent Claims Adjuster License

#2260672. Oklahoma All Lines License #300********. Louisiana All Lines License #776041. Florida All Lines License #W481231. ActiMate 28. Roof Adjusting 101. Texas CE Roof -Four Walls and your Homeowners Policy #81966 / provider #33304. Texas CE-Artful Science of Closing a Claim #106369 / provider #33304.

Affiliations – Member of Omega Psi Phi Fraternity, Inc. EDUCATION

CERTIFICATE

VOLUNTEER ACTIVITIES

MEMBER



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