JONATHAN ACOSTA MORALES

New York, NY 917-***-**** ad4bb7@r.postjobfree.com

References are Available Upon Request

Professional Summary: I am a committed and innovative professional with over 8 years of experience in management and 5 years of healthcare experience. I pride myself on the ability to build a team that pays attention to detail, is reliable, adaptable to different work cultures, and has a strong drive to succeed. I thrive on overcoming challenges and driving performance improvements while ensuring our team is within compliance with Federal, State, and Contractual standards and regulations. My adaptable and human-centric approach has significantly boosted organizational success and efficiency in organizations that I’ve been a part of. Skills:

︎ English, Spanish, & A.S.L

︎ Critical Thinking

︎ Time Management

︎ Patient Assessment & Laboratory Skills

︎ Urgent Care, Ambulatory, & ED

︎ eClinical Works, Athena, Epic

︎ Medical Terminology

︎ Project Management

︎ Research Literature Review

Education:

Southern California University of Health Sciences, Whitter, CA Anticipated June 2024 Master of Science in Medical Science in conjunction with Ponce Health Sciences School of Medicine CUNY Hunter College, NY Granted May 2023

Bachelor of Biological Arts and Sciences with a concentration in Behavioral Neurobiology Research:

SUNY Downstate Health Sciences University May 2022 – Aug 2022 Summer Program in Translational Disparities and Community-Engaged Research (SPRINTER) Research Symposium (SRS)

“A Demographic Look at Cancer Treatment Behaviors during the COVID-19 Pandemic” CUNY Borough of Manhattan Community College (BMCC) Aug 2016 – June 2017 BMCC Annual Research Symposium (BARS)

“Salinity Stress and Tolerance in Phaseolus vulgaris”

“Medicinal Efficacy of Tinospora cordifolia via phytochemical screening” Certifications:

Multiple certifications & trainings have been administered from SUNY Downstate Health University, the C.I.T.I. Program, the New York City Department of Health and Mental Hygiene, and the Center for Urban Community Services. Available upon request. Leadership:

Peer2Peer Mentor, Cornell Medical School Jan 2022 - Present Learn to Lead Mentor, SUNY Downstate Health Sciences University, Jan 2022 - Present American Physician Scientist Association, CUNY Hunter College Mar 2021 - Present Latino Medical Student Association, CUNY Hunter College Mar 2021 - Present National Leadership and Success (NSLS), CUNY Hunter College Feb 2019 - Present Volunteer Experience:

Music Director, Power House Kids, 4-14 Window, NY Apr 2012 – Mar 2020 Spearheaded the creation, development, and implementation of comprehensive departmental music programs, leading a team of over 30 dedicated volunteers. My responsibilities extended to managing individual programs in violin, piano, guitar, flute, and choir, serving the musical education needs of more than 100 children. Additionally, I personally taught piano to over 40 students, focusing on establishing a strong foundation in instrumental music and nurturing a love for musical arts among the youth. Laboratory & Teaching Assistant, CUNY Borough of Manhattan Community College, NY. Aug 2016 – Jun 2017 Assisting the Professor in explaining and demonstrating laboratory techniques to undergraduate Freshmen and Sophomore students in Biology 1 and 2.

Alcoholism & Substance Abuse Counselor, Center for Urban Community Services Dec 2022 – Dec 2022 Assistance with HIV Patients in recovery from Alcoholism and Substance Abuse Services Work Experience:

Business Associate Administrator, Mount Sinai Health Systems, NY Aug 2023 - Present

• Pioneered a culture of equity and inclusivity within the Emergency Department for patients, nurses, physicians, and administrative staff, ensuring a harmonious and supportive environment.

• Implemented training and development programs for Business Associates to enhance their skills in efficient healthcare delivery and effective resolution of healthcare issues.

• Streamlined the pre-admission and admission processes, facilitating a smooth transition for patients to the hospital's main floors by accurately gathering demographics and assessing eligibility for research grants, contributing to the optimization of patient care and hospital resources.

JONATHAN ACOSTA MORALES

New York, NY 917-***-**** ad4bb7@r.postjobfree.com References are Available Upon Request

Clinical Patient Navigator, Mount Sinai Health Systems, NY Aug 2022 - Aug 2023

• Managed medical case coordination for over 20 patients within the Ryan White HIV Care Coordination program, ensuring personalized and comprehensive care plans.

• Fostered collaborative relationships across multidisciplinary teams, including Primary Care, Social Work, and Specialty providers, to deliver holistic patient care.

• Developed and monitored tailored treatment plans, assessing medication adherence to optimize health outcomes.

• Conducted initial program intake, determined patient entitlements and benefits, and performed biannual reassessments to align services with patient needs.

• Delivered field-based health education and developed skills-oriented sessions tailored to individual patient requirements, enhancing patient engagement and knowledge.

District Sales Trainer, Enjoy Technology, NY Mar 2021 - Aug 2022

• Collaborated closely with major partners such as Apple and AT&T to innovate and deliver a unique in-home retail experience, extending the convenience and personalized service of a store visit directly to the customer's living room.

• Directed a dynamic team of 30-50 employees daily, focusing on their professional development, coaching, and performance enhancement to ensure high-quality customer service.

• Provided hands-on support to team members, guiding them in crafting tailored solutions for customers.

• Led the planning and execution of various events aimed at achieving not only individual and team sales targets but also those set in collaboration with our partner companies, contributing to mutual growth and success.

• Engaged in extensive collaborative efforts, fostering a culture of knowledge sharing and continuous learning among the team. Senior Medical Scribe/Trainer, CityMD Urgent Care, NY Oct 2019 - Jul 2022

• Trained new and existing scribes on workflow and patient interaction.

• Recorded vital signs, past medical history (PMH), history of present illness (HPI), and physical exam.

• Performed point-of-care (POC) exams based on patient-reported HPI including but not limited to Urinary Analysis, hCG, Urine Culture, Throat Culture, Rapid Strep, Flu, Covid Antigen & PCR test, Glucose Finger Stick, Venipuncture & EKG.

• Presented the case to the Medical Provider (NP, PA, MD/DO) and confirmed the course of treatment and diagnosis.

• Paired prescribed medications with ICD-10 code for E&M billing purposes.

• Educated the patient on their treatment plan to their level of understanding. Assistant Store Manager, Metro by T-Mobile, NY Nov 2017 – Apr 2021

• Fostered a fair and positive environment, ensuring satisfaction and equity for customers and team members alike.

• Leveraged both formal training programs and on-the-spot coaching to enhance the skill set and performance of store associates.

• Acted as a mentor, guiding store associates in mastering sales techniques, effective upselling, and cross-selling strategies to boost retail performance and achieve sales targets.

• Conducted thorough interviews and evaluations of potential job candidates, identifying and selecting individuals who contributed positively to team dynamics and productivity. Efficiently organized and managed staff schedules to ensure optimal staffing levels, accommodating business needs and employee availability. Store Manager, Starbucks Coffee, LLC, NY Apr 2015 – Feb 2018

• Implemented and upheld Starbucks and health department guidelines to ensure a sanitary environment for patrons. Addressed and resolved customer issues through thorough investigation, providing answers, and fostering strong customer relationships.

• Optimized store operations by managing customer flow, labor, barista performance, inventory control, and conducting physical inventory assessments to reduce shrinkage. Enhanced operational efficiency by recruiting, overseeing, and cultivating a team of high performers.

• Executed administrative tasks including daily documentation, crafting staff schedules, ensuring accurate sales tracking, and performing cash and bank deposit reconciliations to streamline store opening and closing procedures.

• Oversaw comprehensive store management duties, from operational strategies to financial performance, ensuring the store met and exceeded company goals.

• Inspired and led a dynamic team, fostering a culture of excellence, teamwork, and a customer-first mentality.

• Directed product positioning, store presentation, and maintained visual merchandising standards to create an inviting atmosphere and enhance the customer experience.

Lead Teller of Operations and Services (LTOS), J.P. Morgan & Chase Bank, NY Jan 2013 – Mar 2015

• Adhered to stringent government compliance regulations and banking procedures to ensure the integrity and security of financial transactions.

• Supported the Branch Manager by facilitating daily operational tasks, contributing to the smooth functioning of the branch.

• Committed to delivering exceptional customer service, addressing and resolving any disputes or issues faced by clients and staff to maintain a positive banking environment.

• Managed branch operations according to corporate guidelines, effectively handling high-volume cash transactions with precision and trustworthiness.

• Entrusted with a personal cash handling limit of up to $100,000, reflecting a high level of responsibility and confidence in my financial management and security practices.

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