DEDICATED RELIABLE ORGANIZED

757-***-****

ad4b5o@r.postjobfree.com

*** ******** ** *******, ** 23434

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated Customer Service

Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work experience.

Executive Administrative Assistant

QED Systems, LLC - Norfolk, VA

February 2023 to Present

Helped the director with all operational duties. Preparing reports, make travel and meeting arrangements. Appropriate Data entry systems answering and directing phone calls. Organizing and scheduling appointments and meetings. Producing and distributing correspondence memos, letters, faxes, and forms. Preparation of regularly scheduled reports. Developing filing system. Create invoices, collect payment information to process training course payments.

Customer Service Representative

Anthem - Virginia Beach, VA

October 2022 to February 2023

Set up and activated customer accounts.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Helped customers with making payments or establishing payment plans to bring accounts current.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Fielded customer complaints and queries, fast-tracking for problem resolution.

Upheld quality control policies and procedures to increase customer satisfaction.

De-escalated problematic customer concerns, creating calm and stress-free environment, friendly demeanor.

Executive Assistant, Lead Inventory Control Specialist, Shipping and Receiving Clerk

Linx Industries - Portsmouth, VA

June 2019 to October 2022

Assisted Superintendent with all day-to-day operations. Cycle counting daily, year-end inventory counting and data entry, scrap material, inventory transfers, forklift operator, MES training for new employees, receiving of all steel trucks, perform inventory adjustments, monitor all manufacturing orders given to production to ensure they are closed out correctly schedule LTL's fill orders create bill of lading, get price quotes.

Obtained required documentation to process shipments and support movement.

Transported items using equipment like forklifts and hand trucks. Monitored merchandise received and shipped from facility in computer system.

Entered information into system to update status reports.

Received, checked-in and stocked merchandise throughout store, helped store inventory levels and assisted with orderliness and cleanliness of sales floor and stockroom.

Performed cycle counts on daily basis to immediately spot errors and apply remedies.

Checked customer orders, labeling and documentation prior to shipping.

Fulfillment Specialist Shipping Clerk

Capital Group - Virginia Beach, VA

August 2015 to June 2019

Took custom orders from clients and provided accurate quotes. Managed daily operations of branch, order fulfillment and customer service.

Completed shipping paperwork, attached appropriate labels, and scanned barcodes for tracking.

Achieved productivity and accuracy standards to meet company guidelines.

Used RF scanner to load totes, pallets and carts onto trucks for customers.

HUB Driver Supervisor

PACE - Columbus, GA

September 2013 to July 2015

Follows all company policies, procedures, and management direction, including all fleet and safety policies.

Complies with safe driving rules and procedures and ensures parts are delivered on time and in excellent condition.

Maintains safe driving and working environment, including PPE.

(Personal Protective Equipment)

Properly complete Daily Vehicle Checklist and take the necessary steps to report vehicle maintenance issues Drives company vehicle to deliver parts to AutoZone stores, including safe loading and unloading of parts.

Ensures appropriate delivery documentation is generated and issued for each delivery, then appropriately filed.

Ensures assigned company vehicle is kept clean and presentable Inspects, protects, and maintains company assets, merchandise, and vehicles.

Processes and restocks returns from route deliveries in a timely manner.

Manager

Outpost BP. - Phenix City, AL

September 2009 to March 2013

Order product for the stores made sure the day- to -day process was run with great customer service order filler circuit city distribution center.

Inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Directed and led employees, supervising activities to drive productivity and efficiency.

Enforced company policies and procedures to strengthen operational standards across departments.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Education

High school diploma in General Studies

Evergreen High School – Alabama

August 1984 to May 1989

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