Hilina Tseda ad4b56@r.postjobfree.com 202-***-****

Summary

Versatile professional with expertise in Customer Service, Executive Personal Assistance, Sales Coordination, Office Administration, and Administrative Assistance. Proven track record of excellence in multitasking, problem-solving, and delivering top-notch support in dynamic environments Skills

● Multitasking

● Effective communication

● Customer-Centric Approach

● Organizational Excellence

Education

Bachelor Degree - Jimma University - Ethiopia

PROFESSIONAL EXPERIENCE

Customer Service Representative Oct 2023 – Present Nordstrom

● Foster positive customer interactions through a friendly and outgoing demeanor, ensuring a welcoming experience for all patrons.

● Demonstrate excellent customer service skills by actively listening to customer needs and providing effective solutions in alignment with Nordstrom's service standards.

● Thrive in a fast-paced environment, exhibiting adaptability and efficiency while maintaining a commitment to excellence in customer care.

● Showcase strong communication abilities to effectively assist customers in finding optimal solutions to their queries, contributing to the overall success of the Customer Service team. Customer Service / Sales Associates Apr 2023 – Oct 2023 Chico's

● Skillfully handle inbound and outbound customer service calls, addressing inquiries, consulting on pricing, service plans, and resolving billing issues.

● Demonstrate a primary focus on delivering exceptional customer care and taking proactive measures to assist each customer effectively.

● Utilize strong communication and active listening skills to provide outstanding service, contributing to customer retention and satisfaction.

● Conduct account changes, troubleshoot and resolve customer issues, and identify potential sales opportunities, aligning with specified company guidelines.

Restaurant Host Nov 2022 – Mar 2023

Letena Restaurant

• Ensure a positive, gracious, and professional first and last impression for every guest.

• Supervise and coordinate the flow of the dining room, emphasizing effective communication with the kitchen and managers.

• Enthusiastically welcome guests at the door, proactively approach guests, and consistently go above and beyond to accommodate special requests.

• Maintain constant communication with the kitchen and managers, oversee daily reservations, and convey all special orders and requests to management for a seamless guest experience. Boutique Owner Sept 2021 – Jun 2022

Gentlemen's Haven

• Accomplished owner of a thriving men's clothing and shoe retail store, driving sales and profitability with a proven track record.

• Expertly curate high-quality brands and stay attuned to fashion trends, ensuring a diverse and fashionable selection for customers.

• Demonstrate strong leadership abilities, effectively managing teams and fostering a positive work environment.

• Deliver exceptional customer service, building long-lasting relationships and exceeding customer expectations.

• Utilize strategic merchandising and marketing techniques to drive sales growth and cultivate customer loyalty. Executive Administrator Dec 2019 – Aug 2021

Sunshine Construction PLC

• Managing the CEO's calendar and scheduling appointments, meetings, and travel arrangements.

• Producing reports, presentations, and other relevant documents to support executive decision-making.

• Coordinating and organizing meetings, including booking meeting rooms and preparing necessary materials.

• Maintaining confidential and sensitive information, ensuring discretion and confidentiality in handling correspondence and documents.

• Assisting with administrative tasks such as managing office supplies inventory, handling petty cash, and maintaining filing systems to ensure smooth operations within the office. Executive Office Manager July 2016 – Sep 2017

Multichoice Ethiopia

• Work closely with the General Manager to manage appointments, phone calls, and scheduling events.

• Arrange travel, accommodation, visas, and permits.

• Provide administrative support, including monitoring deadlines for reports and requests.

• Assist in coordinating recruitment and selection, training, and internal communication activities.

• Maintain and update employee leave records and personnel files. Administrative Assistant Feb 2016 – Jul 2016

ABIG Management office (Aqua Addis)

• Prepare and arrange GIT Reports, forms, vouchers, and other relevant documentation.

• Organize and sort paperwork, both physical and digital, ensuring efficient management of information.

• Book air tickets, lodging, and transportation, ensuring smooth travel arrangements.

• Receive and screen telephone calls for CEO and CFO, handling inquiries and redirecting calls as necessary.

• Schedule appointments and maintain calendars for CEO and CFO, coordinating and managing their daily itineraries. Professional Development and Community Engagement

● British Council, Addis Ababa

● Social Enterprise world forum

● British Council, Addis Ababa

● Policy Forum

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