Tyreke Sharpe

Customer Service specialist

Portsmouth, VA 23701

ad4b20@r.postjobfree.com

+1-757-***-****

I’m very knowledgeable and Tactful when it comes to professional Customer Service. I'm able to multi- task in high pressure situations. My goal is to bring leadership and Motivation the team every day and bring out the best in each Individual.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Rep

VEC - Hampton, VA

August 2019 to Present

• Working for the VEC (Virginia Employment Commission) allowed me to develop my typing skills and my Integrity, It's a work from home contract based position.

• My day-to-day responsibilities required me to be well rested and ready for a busy morning to afternoon. The start of my day began with waking early, early enough to run and test programs to ensure once it gets busy, I won't be the one scrambling around when I can just come prepared.

• I had the opportunity to move up to Team Lead and assist my Supervisor in helping develop skill into new agents and Instruct ones during Team meetings. Since its contract based after 3/13/2021 a new wave of agents and supervisors will be recruited, and I was asked to stay to become a supervisor but I saw more growth and development within your company. Customer Account Manager

State Farm - Chesapeake, VA

May 2017 to July 2019

• My responsibilities at State Farm were various and allowed me to understand the minds and concerns of Individuals who came to me,

• I handled quotes and client accounts, to work for an Insurance company it requires a lot of patience and attention to detail which I specialize in.

• I had the responsibility of driving to client's homes and collecting payments for their policies, taking pictures of homes etc. Parting ways with State Farm was a hard decision because I wasn't at a job, it was a home even though we had 4 people in the office, There Isn't a day there that I didn't enjoy spending time with my family, not Co Workers but family, even up until this day. Education

College Degree in Insurance License

Xcel Solutions

April 2020 to July 2022

High School

Kings fork high school - Suffolk, VA

September 2013 to June 2017

Skills

• Accounting (Less than 1 year)

• SAS

• Statistics

• Mechanical knowledge

• Landscape maintenance

• Irrigation

• Customer support

• English

• Communication skills

• Upselling

• Sales

• Customer service

Military Service

Branch: United States Army

Service Country: United States

Rank: E2

July 2018 to October 2019

I served in the military (Army) and learned tactical skills to use in everyday life and the workplace Assessments

Retail customer service — Completed

October 2023

Responding to customer situations in a retail setting Full results: Completed

Management & leadership skills: Impact & influence — Completed October 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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