Kelly Hughes, MBA

ad4b1r@r.postjobfree.com • 847-***-****

LinkedIn • Bristow, VA 20136

Accomplished and results-driven professional with demonstrated success in leading software deployment projects, delivering complex transformation programs, and improving robust processes to enhance operational efficiency and drive project excellence.

Professional Summary

Adept at providing project management support to ensure effective planning, execution, and implementation of company’s technology projects.

Demonstrated ability to improve reliability, ensure revenue growth, and rescue accounts through strategic planning, process improvements, and effective leadership.

Recognized for directing cross organizationally to align projects with business objectives and strategic roadmaps.

Skilled in implementing standardized methodologies, fostering cross-departmental collaboration, and managing employees to optimize performance.

Renowned for providing leadership in all phases of technical projects and designing / implementing project execution plans.

Possess extensive experience providing Project Management Office (PMO) support for high-profile initiatives, such as the CRISP contract.

Key Skills

Project/Product Management

Process Improvement

Team Leadership/Building

Change Management

Business Development

Strategic Planning

Budgeting & Forecasting

Revenue Generation

Stakeholder Engagement

Resource Management & Allocation

Quality Assurance

Software Deployment

Career Experience

ASM Research, Inc. – Fairfax, VA 2015 – 2023

Project Manager 10/21 – 2/23

Successfully oversaw the launch of two remote call centers for the Federal Retirement Thrift Investment Board (FRTIB). Managed a team of 250+ personnel and maintained a $20.6 million budget. Led the management of Key Performance Indicators (KPIs), agent quality performance, customer demands, and provided day-to-day client interactions.

Developed training material and administered training to entire program based on client demands.

Met with key stakeholders routinely to ensure proper communications were administered.

Managed multiple projects for staffing a surge effort of 600+ customer service representatives across multiple states (CA, MA, TN, MI, KS) for Accenture LLP contracts.

Oversaw financial budget for program at positive margin and ensured proper workflow by operating within internal departments.

Collaborated with finance team to plan, monitor and report project financial performance.

Maintained positive and consistent communication with overall Accenture LLP state leads. Provided senior leadership with monthly internal program review.

Managed contract to ensure SOW was maintained with contract modifications, and negotiations on scope, cost, and schedule.

Senior Project Analyst 9/19 – 9/21

Worked directly with PMO director on cloud migration effort for United States Air Force.

Developed process documentation on new workflows and identified potential improvements.

Delivered quality assurance reviews on program deliverables.

Arranged for distribution with vendor to prioritize overall resource government furnished equipment. Supported team leads in alleviating some of their duties for the project.

Tracked and maintained all project metrics while forecasting future trends.

Managed contract execution by collaborating across workstreams.

Senior Project Analyst 1/19 – 8/19

Contributed to positive operating income by directly determining staffing companies based on best revenue for the CRISP contract. Supported proposal effort on three proposals with culmination of one sole source award by functioning beyond daily scope. Managed travel tracker workflow by directing weekly PMO team calls and tracking completion of tasks. Obtained government approval for travel and any internal approvals to arrange travel team.

Coordinated recruitment and hiring actions for 550+ person projects and rapidly adjusted VA personnel requirements by engaging with contracting teams and internal HR.

Filled all vacant positions by reviewing Labor Category evaluations with project managers and 15 subcontractors.

Developed PowerBI reporting system to monitor and track deliverables.

Ensured accurate orders for 16 subcontractors with 340+ invoices by communicating with ASM contract department.

Project Analyst 1/17 – 1/19

Managed staffing efforts by sourcing quality candidates and led staffing calls to determine requirements for open requisitions for the CRISP contract.

Managed final reviews and submitted deliverables to client by coordinating completion of deliverables with team leads. Tracked all telework and training requests for robust CRISP RSS program. Initiated new workflow to check qualifications against Labor Category before job offer until LCAT review to complete 681+ employee’s LCAT reviews.

Supervised orders and invoicing questions with 13 CRISP RSS project managers and 16 subcontractors.

Created reports for internal tracking and past-due employee reviews by introducing tracking tool to CRISP RSS leadership.

Vetted each candidate against the Labor Category (LCAT) before presenting a job offer by developing and initiating a workflow.

Received three Achieving Eagles and one Leading Eagle award (Be Financially Responsible, Teamwork, and Embrace an Entrepreneurial Spirit.)

Reviewed invoice for T&M contract total monthly $7.9M, 98,563 labor hours, and 174 separate billing rates.

Project Coordinator 5/15 – 1/17

Assisted with contract support in the Department of Veteran’s Affairs by delivering Project Management Office assistance for CRISP contract. Provided support to Senior Vice President, Deputy Program Manager, and Program Manager. Created program-related reports and assisted senior management with program-related tasks.

Approved expense reports for overall senior management by operating with finance department.

Conducted bi-monthly Accenture Federal Sensitivity training for all new CRISP RSS employees.

Prepared weekly timecard reports for 19 divisions on the project.

Coordinated hiring process by posting job requisitions, arranging interviews, and screening candidates. Onboarded new members of the team through onboarding activities.

Education

Master of Business Administration University of Phoenix, Phoenix, AZ

Bachelor of Science Business Management University of Phoenix, Phoenix, AZ

Licenses & Certifications

ITILv3

PMP (pending)

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