Yvonne Copeland

ad4b07@r.postjobfree.com 757-***-**** Portsmouth, VA

SUMMARY Seasoned Customer Service professional with a decade of experience in retail

environments. Skilled in problem-solving, POS systems, and maintaining high customer

satisfaction; adept at multitasking and team motivation. Seeking a Customer Service

role to leverage extensive background in customer engagement and sales support.

WORK EXPERIENCE Kroger Marketplace Chesapeake, VA

Fuel Lead Apr 2019 - Aug 2022

• Enhanced customer satisfaction by resolving inquiries and ensuring a seamless

shopping experience.

• Maintained operational efficiency by filling in for absent staff and executing

inventory management tasks, including effective merchandise presentation.

• Facilitated sales through proficient use of the POS system, managing transactions,

and promoting loyalty programs.

• Oversaw the onboarding and development of new team members, focusing on

sales techniques and store protocols.

7/11 Convenience Store Chesapeake, VA

Sales Associate Nov 2015 - Apr 2018

• Maintained store aesthetics and accessibility by systematically arranging

racks and shelves, enhancing customer engagement and highlighting targeted

merchandise.

• Assisted customers in product location and verified inventory across multiple

locations, ensuring seamless shopping experiences.

• Coordinated merchandise preparation for display, executed stock rotation, and

replenished shelves, achieving consistent product availability and visual standards.

A.J Wright Chesapeake, VA

Salesperson Mar 2008 - May 2012

• Cultivated customer relationships, enhancing the shopping experience and

fostering a welcoming environment that contributed to sales growth and

heightened customer satisfaction.

• Maintained store presentation by organizing merchandise, ensuring accurate

labeling, and optimizing product arrangement for ease of access and visual appeal.

• Provided comprehensive service by addressing customer inquiries, offering

tailored product recommendations, and efficiently resolving issues, ensuring a high

level of professionalism and customer care.

EDUCATION Post University Present

Associate's degree, Business management and

entrepreneurship

Kaplan College Chesapeake, VA

J.D. in Medical Billing And Coding, Medical Billing Sep 2013

Tidewater Community College Portsmouth, VA

Business Administration, Business Administration May 2011

Oscar F. Smith High School Chesapeake, VA

High School Diploma Jun 1990

SKILLS Leading Crews • Infantry Leadership • Lead Generation Programs • Product Team

Leadership • Leadership Competencies • Staff Mentoring & Leadership • Medical

Billing • Problem Solving • Cash Handling • Cash Register • Pos • Research • Customer

Service • Basic Math • Sales • Computer Skills • Inside Sales • Communication Skills

• Leadership

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