Kathleen Ladd
Available and ready to work! I excel in customer service as well as Accounts Receivable and as a Payroll Coordinator. I would love to find work in one of those fields again, or something that pertains to my education &/or my experience in different occupational fields. I'm looking into remote opportunities as well. Atwater, CA 95301
ad4axc@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Quality Control Analyst (back-up)
Foster Poultry Farms - Livingston, CA
August 2020 to November 2021
• Performs tests, measurements, and calculations, ensuring no contamination during processing & shipping product for retail sales & human consumption.
• Ensures temperature control.
• Ensure printed packaging correctly describes packaged product.
• Ensuring product weight matches printed packaging. Ensuring all ingredients added to product are printed correctly.
• Reporting directly to federal USDA for final approval before being shipped out for retail sales. Picker/Puller-deli warehouse
Foster Poultry Farms - Livingston, CA
August 2020 to November 2021
• I started in the deli as a picker/packer for outside retail sales.
• Later contracted as a back-up QA in the same warehouse, working in both fields full time, as needed. Secretary/Receptionist/Assistant
Merced College - Merced, CA
April 2017 to June 2019
• Secretary Assistant to Dean of Behavioral Sciences & Sociology at Merced College.
• Worked at Merced College theater as ticket sales/distribution. Payroll Coordinator & Accounts Receivable
Merced Transportation Company & VIA Adventures, Inc. - Merced, CA June 1997 to April 2002
• Compiled payroll data from punched time cards given to me by Supervisors
• Entered & transfered data to ADP for organized spreadsheets and payroll checks
• Dispersed checks to employees & supervisors, gathering adjustments, and manually typing payroll checks for major errors, including adjustments on taxes deducted following federal and state(s) regulations.
• Created monthly statements to vendors utilizing both company's services, under each company's letterhead.
• Received money(s) for both companies daily & accounted for all income daily/monthly/annually.
• Created spreadsheets showing earnings & deductions for both companies to use (for both federal & 2 state's deductions), working with ADP to create quarterly & annual taxes paid out by both companies
& employees.
Retail sales, cashier, Asst. Dept. Manager, Commission Sales-Appliances Sears Roebuck and Co - Merced, CA
August 1985 to June 1997
• 1985-Started as a retail salesperson & a cashier
• 1987-Took 12 week Management Training Course offered by Sears, & became Assistant Dept. Manager in women's clothing
• 1991-Became a Commission Salesperson in electronics dept
• 1994-Became a Commission Salesperson in the large appliance dept
• Won "Customer Care Award" (voted/decided by customers) 1989 & 1994 *2 time winner Education
Associates in Behavioral Sciences (AS) in Behavioral and Social Sciences Merced College - Merced, CA
June 2016 to June 2019
Associate's degree (AA) in Sociology
Merced College - Merced, CA
June 2016 to June 2019
High school diploma in General Studies
Merced High School - Merced, CA
September 1982 to June 1985
Skills
• Calibration (2 years)
• Quality management
• Food processing (2 years)
• Quality assurance (2 years)
• Cashiering (10+ years)
• Customer service (10+ years)
• Restaurant experience (5 years)
• Manufacturing (2 years)
• English
• 10 key typing (5 years)
• Word processing
• Computer literacy
• Computer skills
• Laboratory experience
• Basic math
• Microsoft Office
• POS
• Microsoft Excel
• Salesforce
• Human resources
• Analysis skills
• EDI
• Research
• Microsoft Outlook
• Communication skills
• Pricing
• Quality control
• Payroll
• Quality inspection
• Warehouse experience
• Document management
• Math
• ADP
• Accounts receivable
• Microsoft Word
• Shipping & receiving
• Product development
• Computer operation
• Retail sales
• Front desk
• Organizational skills
• Picking & packing
• Project management
• Sales
• Typing
• Accounts payable
• Microsoft Windows Server
• Packaging
• Administrative experience
• Food preparation
• Leadership
• Cash handling
• Stocking
• Hotel experience
• Accounting
• Data entry
• QuickBooks
• Filing
• Accounting software
Awards
1990 & 1992-"Customer Care Award", Sears, Roebuck and Co. March 1989
• Won award 2x
• Excellent customer service/care
• Above & beyond what's expected by both customers & employer Certifications and Licenses
Food Handler Certification
Present
ServSafe Certified
Present
Assessments
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Highly Proficient
May 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.